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- Tasks: Liaise with customers to keep them informed about local work and resolve queries.
- Company: Join Lanes Group, the UK's largest independent infrastructure delivery partner.
- Benefits: Competitive salary, 25 days holiday, and a commitment to health and well-being.
- Why this job: Make a real impact while enhancing customer experiences in a dynamic environment.
- Qualifications: Excellent communication skills and experience in customer service preferred.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
The predicted salary is between 24000 - 36000 £ per year.
We are thrilled to announce a major contract win with Yorkshire Water, supporting them in proactively and reactively maintaining their Wastewater Network for the next five years and beyond! We are currently recruiting for a Customer Liaison Officer to join our team within the Yorkshire Water Capitol Projects Framework. This is a fantastic opportunity to start a rewarding career with Lanes Group, working closely with one of our most exciting clients and contributing to their AMP8 objectives.
Overview
About the Role
You will be liaising with Yorkshire Water customers to ensure they are kept informed and up to date on any work that will be taking place within their area. Within this role, you will be liaising extensively with our Planners and Customer Excellence Partners to ensure that all work that will be performed is fed back to customers, to ensure that they have the best customer journey.
Key Responsibilities
- Working with operational and planning teams to resolve all customer/client queries, ensuring our clients/customers are satisfied with the outcome.
- Updating customer information on the company’s customer management systems.
- To handle customer enquiries as well as managing complaints and issues.
- To respond to all customer complaints within the agreed service levels of agreement.
- Performing administrative tasks as assigned by the Customer/Planning Manager.
- Working with the team to improve the customer journey.
About You
- Excellent verbal, written and communication skills.
- Active listening skills.
- Patience and ability to remain calm in stressful situations.
- Excellent interpersonal skills.
- Ability to accept criticism.
- Experience working within a customer service role, especially within the utilities industry is highly desirable.
Working Hours & Location
£28k - £30k (Depending on suitability). Hours of Work: Monday to Friday, 40 hours, 8 – 4:30. Location: Sheffield / Bradford. 25 days holiday + Bank holidays.
Why Join Lanes Group?
At Lanes Group, nothing is more important than the health, safety, and well-being of our people and customers. As the UK’s largest independent specialist infrastructure delivery partner, we:
- Have a turnover exceeding £530 million (EBITDA £45 million).
- Employ over 4,000 brilliant people nationwide.
- Operate through a countrywide network of operational locations.
At Lanes Group, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued and empowered. We believe that our differences make us stronger and are committed to providing equal opportunities for all employees. We welcome and encourage applications from individuals of all backgrounds, including those from underrepresented groups. Join us in our commitment to creating a more inclusive and diverse world. Join us and be part of a team that makes a real impact!
Customer Liaison Officer in Sheffield employer: Lanes Group
Contact Detail:
Lanes Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Officer in Sheffield
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Lanes Group on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Customer Liaison Officer.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and conflict resolution. We want to show that we can handle tricky situations with patience and excellent communication skills, just like the job requires!
✨Tip Number 3
Showcase our experience! Think of specific examples from past roles where we’ve improved customer journeys or resolved complaints effectively. This will help us stand out as the perfect fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in joining the Lanes Group team.
We think you need these skills to ace Customer Liaison Officer in Sheffield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Liaison Officer role. Highlight your experience in customer service, especially in the utilities sector, and show how your skills align with what we’re looking for.
Show Off Your Communication Skills: Since this role is all about liaising with customers, it’s crucial to demonstrate your excellent verbal and written communication skills. Use clear and concise language in your application to reflect your ability to keep customers informed.
Highlight Problem-Solving Abilities: We want to see how you handle customer queries and complaints. Share specific examples in your application that showcase your patience and ability to remain calm under pressure, as these are key traits for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Lanes Group.
How to prepare for a job interview at Lanes Group
✨Know Your Customer Service Basics
Brush up on your customer service skills, especially in the utilities sector. Be ready to discuss how you've handled customer queries and complaints in the past. Think of specific examples that showcase your patience and communication skills.
✨Familiarise Yourself with Yorkshire Water
Do some research on Yorkshire Water and their recent projects. Understanding their objectives and challenges will help you tailor your responses and show that you're genuinely interested in the role and the company.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. This means not just hearing but understanding what the interviewer is saying. Nod, ask clarifying questions, and summarise their points to show you’re engaged and attentive.
✨Prepare for Scenario Questions
Expect scenario-based questions where you might need to resolve a customer complaint or manage a difficult situation. Prepare by thinking through potential scenarios and how you would handle them, focusing on maintaining a positive customer journey.
