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For Companies At a Glance
- Tasks: Manage key accounts, handle queries, and provide top-notch customer service.
- Company: Lanes Group is the UK's largest independent water and wastewater solutions provider.
- Benefits: Enjoy 21 days holiday, a pension scheme, and ongoing training opportunities.
- Why this job: Join a dynamic team and contribute to essential water services while developing your skills.
- Qualifications: Previous customer service and admin experience, good communication skills, and basic computer knowledge required.
- Other info: This entry-level role offers full-time hours in a supportive work environment.
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Join to apply for the Key Accounts Administrator role at Lanes Group
The Lanes Group are the UK’s largest independent provider of water and wastewater solutions and services, we play a vital role in always maintaining the seamless operations of the nation’s water systems. Formed in 1992, our half a billion-pound turnover ensures continued expansion for market share. Our key differentiator is our 4000+ staff and our resource pool that includes the most innovative fleet, plant, and equipment the market has to offer.
Overview
We are actively seeking a Key Account Administrator to join our dynamic Key account Department. Reporting to the team leader, successful applicants will be working closely to ensure that customers are kept informed with job updates and all enquires are deal efficiently. Candidates will also be required to maintain in house systems as well as dealing with both telephone and email enquiries and general administrative duties.
About The Role
- Location: Eccles, Manchester
- Hours: Monday to Friday – 37.5 hours per week
- Salary: £12.21 per hour.
Benefits
- 21 days holiday + bank holidays
- Auto enrolment pension scheme.
- Ongoing training and professional development
- Opportunity to work with a leading water utility network
As a Key Accounts Administrator You Will
- Management of allocated Key Accounts
- answering of queries related to accounts
- ensure high level of customer service is delivered at all times
- allocating of jobs to technicians
- sending quotations
- invoicing of jobs
- following up with clients to ensure high levels of service is maintained.
- general admin duties
About You
- Previous experience within customer service environment
- previous administration experience
- Good communication and teamwork skills
- Basic computer skills and a desire to learn new software
About Lanes
At the Lanes Group, we believe firmly in looking after our people and our customers. It’s a big part of who we are. It’s also one of the reasons that we have a £200 million+ turnover, over 2200 staff and a network of depots across the country.
This position is open to Internal and External candidates. Any internal candidates currently employed within a division of the Lanes Group must complete an Internal Application form and submit to recruitment.
The Lanes Group plc comprises of a range of established service providers subsidiaries, which complement the specialist service of Lanes, by both work type and geography. Increasing our overall capability, assets and offering to our customers.
Lanes -https://www.lanesgroup.com/#our_group
Lanes I – https://lanes-infra.com/
SUS¯ -https://sus.co.uk/
Clearflow -https://www.clearflowltd.com/
AQS -https://aqsenvironmentalsolutions.ie/
We are an equal opportunities employer and welcome applications from under-represented members of the community.
Strictly no agencies please
LAN
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Sales Administrator employer: Lanes Group
Contact Detail:
Lanes Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Administrator
✨Tip Number 1
Familiarise yourself with the water and wastewater industry. Understanding the basics of how these systems work will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills. Since the role involves managing key accounts and ensuring high levels of service, being able to demonstrate your ability to handle customer queries effectively will set you apart.
✨Tip Number 3
Practice your communication skills. As you'll be dealing with both telephone and email enquiries, being articulate and clear in your communication is crucial. Consider role-playing common scenarios with a friend.
✨Tip Number 4
Get comfortable with basic computer software. Since the job requires maintaining in-house systems, having a good grasp of common office software will help you adapt quickly and show your readiness for the role.
We think you need these skills to ace Sales Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Use keywords from the job description, such as 'customer service', 'administrative duties', and 'communication skills' to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the Key Accounts Administrator role. Mention your previous experience in similar roles and how it has prepared you for this position. Show enthusiasm for working with Lanes Group and their mission.
Highlight Relevant Skills: In your application, emphasise your basic computer skills and willingness to learn new software. Mention any specific tools or systems you have used in past roles that relate to the responsibilities of the Key Accounts Administrator.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an administrative role.
How to prepare for a job interview at Lanes Group
✨Research the Company
Before your interview, take some time to learn about Lanes Group and their role in the water and wastewater solutions industry. Understanding their values, services, and recent developments will help you tailor your responses and show genuine interest.
✨Prepare for Customer Service Scenarios
As a Key Accounts Administrator, you'll need to demonstrate strong customer service skills. Think of examples from your past experiences where you successfully handled customer queries or resolved issues, and be ready to discuss these during the interview.
✨Showcase Your Administrative Skills
Highlight any previous administrative experience you have, especially in managing accounts or handling enquiries. Be prepared to discuss how you stay organised and manage multiple tasks efficiently, as this is crucial for the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what success looks like in the Key Accounts Department. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
