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- Tasks: Lead reinstatement teams to deliver top-notch service and innovative solutions.
- Company: Join Lanes Group, a national award-winning utilities organisation.
- Benefits: Enjoy competitive salary, pension, discounts, and generous holiday allowance.
- Why this job: Make a real impact while growing your career in a supportive environment.
- Qualifications: Positive attitude and willingness to develop; experience in management is a plus.
- Other info: Diverse workplace with excellent career growth opportunities.
The predicted salary is between 32000 - 36000 ÂŁ per year.
We are currently recruiting for a Reinstatement Manager to join our team, delivering exceptional customer service and innovative operational solutions across the East Midlands. This is a fantastic opportunity to start a rewarding career with Lanes Group, working closely with one of our most exciting clients and contributing to their objectives.
Working hours & Location
Location: Leicester
ÂŁ38,000 - ÂŁ40,000
As a Reinstatement Manager, you will be working to meet the needs of the client’s SLA’s in the most productive and cost‑effective manner. You will be helping to provide technical expertise, experience, and work within a team to deliver a first‑class service to our customers. You will be able to engineer solutions on site and focus your teams on completing work correctly, first time. You will work with the scheduling team ensuring programmes are managed and delivered accordingly. You will provide support to ensure that the company’s work is effectively completed through communication with internal and external customers, as well as the management of the business and client database systems.
Key Responsibilities
- You will have operational responsibility for the reinstatement teams and their in‑day activities.
- Organise labour in the most cost‑effective way, including recruitment, disciplinary action, wages, and absence management.
- You will manage all other resources e.g., sub‑contractors, materials, and plant.
- Assist with carrying out team briefings with teams, on a monthly basis.
- Assisting in coaching and developing staff to reach their potential.
- Ensure a fair and consistent culture with your teams.
- You will help to assist the defect programme and ensure that KPIs are met and client meetings and council meetings are attended.
- Assist in carrying out documented audits, checking quality of the work and coaching teams/individuals to ensure the right behaviours are always exhibited.
- Liaise with the Support Services and Streetworks Team to ensure that FPN and Section74 liabilities are managed.
- You will be required to assist the reinstatements manager by being a Health & Safety Representative, which will include undertaking health & safety inspections in and around the workplace, raising health & safety related matters with management and investigating reportable accidents or incidents as they occur.
- Covering all aspects of reinstatements, including black top and white top.
What We Are Looking For
Whilst we are looking for the skills and knowledge to be able to carry out the responsibilities of the role it’s just as important to have employees with a positive and caring attitude or those who want to develop further and grow with the company. We welcome employees from a diverse background. We treat people equally from all walks of life and welcome hard‑working individuals who want to become part of the Sapphire family.
What You Will Get In Return
In joining the Sapphire Family, you will be working as part of a national award‑winning utilities organisation who recognises a good work ethic and positive attitude. You will be joining a company that has grown significantly over the last decade.
We Offer
- Pension
- Death in service
- Employee assistance programme
- Perk Box – discounts and benefits
- Holiday allowance + bank holidays
- Full PPE
Why Join Lanes Group?
At Lanes Group, Nothing Is More Important Than The Health, Safety, And Well‑being Of Our People And Customers. As The UK’s Largest Independent Specialist Infrastructure Delivery Partner, We Have a turnover exceeding £530 million, employ over 4,000 brilliant people nationwide, and operate through a countrywide network of operational locations. Our purpose, "Improving today, for your tomorrow," drives us to innovate, sustain, and create lasting solutions that shape a brighter future. At Lanes Group, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued and empowered. We believe that our differences make us stronger and are committed to providing equal opportunities for all employees. We welcome and encourage applications from individuals of all backgrounds, including those from underrepresented groups. Join us in our commitment to creating a more inclusive and diverse world. Join us and be part of a team that makes a real impact!
Reinstatement Manager employer: Lanes Group
Contact Detail:
Lanes Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reinstatement Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their projects and challenges, especially in reinstatement management. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on showcasing your experience and how it aligns with the role of Reinstatement Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining the Lanes Group family.
We think you need these skills to ace Reinstatement Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Reinstatement Manager role. Highlight relevant experience and skills that match the job description, especially around customer service and operational solutions.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Mention how your background aligns with the responsibilities and values of Lanes Group.
Showcase Your Team Spirit: Since teamwork is key in this role, share examples of how you've successfully worked in teams before. Highlight any leadership or coaching experiences that demonstrate your ability to develop others.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Sapphire family!
How to prepare for a job interview at Lanes Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Reinstatement Manager. Familiarise yourself with key terms like SLAs, KPIs, and health & safety regulations. This will help you speak confidently about how your skills align with the role.
✨Showcase Your Team Leadership Skills
Since this role involves managing teams and resources, be prepared to discuss your experience in leading teams effectively. Share specific examples of how you've organised labour, coached staff, or handled disciplinary actions in previous roles.
✨Demonstrate Problem-Solving Abilities
The ability to engineer solutions on-site is crucial. Think of instances where you've successfully tackled challenges in a similar environment. Highlight your approach to ensuring work is completed correctly the first time, as this aligns with the company's focus on quality.
✨Emphasise Your Customer Service Mindset
Exceptional customer service is key for this position. Prepare to discuss how you've previously met client needs and maintained strong communication with both internal and external stakeholders. This will show that you understand the importance of client satisfaction in the role.
