At a Glance
- Tasks: Lead regional wastewater maintenance operations and ensure top-notch customer service.
- Company: Join Lanes Group, a diverse and inclusive workplace committed to excellence.
- Benefits: Enjoy a company car, health cash plan, pension, and wellbeing support.
- Other info: Dynamic role with opportunities for growth and a strong focus on safety.
- Why this job: Make a real impact in the utilities industry while developing your leadership skills.
- Qualifications: Experience in management and operations; relevant qualifications are a plus.
The predicted salary is between 50000 - 65000 € per year.
Reporting to the Head of Service Delivery, the Planned Maintenance Regional Manager is responsible for leading regional wastewater planned maintenance operations, delivering high levels of customer service, and ensuring operational excellence across the region. This field and office-based leadership role manages Operations Managers, Field Managers, Technical Specialists, Engineers, supply chain partners, and operational processes to deliver against contractual KPIs, service standards and budget targets.
Key Responsibilities
- Lead and develop Operations Managers, Field Managers, Technical Specialists and Engineers to deliver high‑quality planned maintenance services.
- Drive operational performance across the region, ensuring delivery against KPIs, SPIs, ODIs and contractual targets.
- Oversee incoming and existing work banks, ensuring effective prioritisation, allocation, delivery and reporting.
- Manage regional resource and vehicle planning to maximise service efficiency and operational productivity.
- Agree daily and weekly work composition with relevant stakeholders where required.
- Take ownership of regional operational issues, leading investigations and implementing corrective actions and improvement plans.
- Ensure the quality and quantity of planned maintenance activities are delivered at maximum efficiency.
- Act as the senior regional point of contact for client engagement, maintaining strong working relationships through regular communication.
- Build effective relationships with clients, Command Centre, TWUL, supply chain partners and internal support functions.
- Take ownership of regional customer service complaints, ensuring timely resolution through direct action, improvement plans or escalation.
- Promote a culture of customer excellence across all operational teams and ensure delivery of a high standard of service.
- Provide strong leadership and direction to Operations Managers and wider field teams, setting clear expectations and holding individuals accountable.
- Foster a high‑performance culture aligned with company values, promoting engagement, motivation and accountability.
- Coach and support managers and teams through regular performance feedback, site engagement and reporting insight.
- Support HR processes including recruitment, investigations, disciplinaries, grievances, appeals and wellbeing‑related matters in line with company policy.
- Lead by example, demonstrating the behaviours and standards expected both on site and in the office.
- Identify and implement continuous improvement initiatives to enhance operational efficiency, internal visibility and customer outcomes.
- Use performance reporting to drive better decision‑making, coaching and accountability across the region.
- Promote consistency in ways of working, procedures and behaviours across the operation.
- Work collaboratively with other Regional Managers and support teams to share best practice and improve wider business performance.
- Drive and promote a strong culture of safety, compliance and operational excellence.
- Undertake site visits and audits to assess conditions, working practices and compliance with company procedures and legislation.
Additional Skills: confidentiality and experience handling sensitive information; prioritisation and organisation skills for a fast‑paced position; able to deal with people at different levels; proficient within the Microsoft Office Suite.
Desirable: Bachelor’s Degree in Business Management/Administration, Operations Management; or a Certified Business Operations Professional (CBOP), Certified Operations Manager (COM) or similar relevant qualification. Previous experience in the drainage industry or utilities industry is beneficial.
Equal Employment Opportunity
At Lanes Group, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued and empowered. We believe that our differences make us stronger and are committed to providing equal opportunities for all employees. We welcome and encourage applications from individuals of all backgrounds, including those from underrepresented groups. Lanes Group are a signatory of the 'Charter for Employer Positive About Mental Health' run by Mindful Employer.
Regional Manager - Planned Maintenance employer: Lanes Group
At Lanes Group, we pride ourselves on being an exceptional employer, offering a dynamic work environment that fosters professional growth and development. As a Planned Maintenance Regional Manager, you will lead a dedicated team in delivering high-quality services while enjoying benefits such as a company car, health cash plan, and access to wellbeing support. Our commitment to diversity and inclusion ensures that every employee feels valued, making Lanes Group a rewarding place to build your career in the utilities industry.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Manager - Planned Maintenance
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about introducing yourself. We all know that sometimes it’s not just what you know, but who you know that can help you land that Regional Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company and its values. We want you to show how your experience aligns with their goals, especially in delivering high-quality planned maintenance services. Tailor your answers to reflect their needs and demonstrate your leadership skills.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your responses. We suggest focusing on scenarios where you’ve driven operational performance or resolved customer service complaints, as these are key aspects of the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you that interview!
We think you need these skills to ace Regional Manager - Planned Maintenance
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in leading teams and managing operations. We want to see how your skills align with the role of Planned Maintenance Regional Manager, so don’t hold back!
Showcase Your Leadership Skills:Since this role involves leading various teams, it’s crucial to demonstrate your leadership style and successes. Share specific examples of how you've motivated teams or improved operational performance in your previous roles.
Highlight Customer Service Experience:Customer excellence is key for us at StudySmarter. Make sure to include any relevant experiences where you’ve successfully managed client relationships or resolved customer complaints, as this will show you understand the importance of service delivery.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture!
How to prepare for a job interview at Lanes Group
✨Know Your Operations Inside Out
Before the interview, make sure you understand the key responsibilities of a Planned Maintenance Regional Manager. Familiarise yourself with operational performance metrics like KPIs and SPIs, and be ready to discuss how you've driven performance in previous roles.
✨Showcase Your Leadership Skills
This role requires strong leadership, so prepare examples that demonstrate your ability to lead teams effectively. Think about times when you've coached managers or improved team performance, and be ready to share these stories during the interview.
✨Emphasise Customer Service Excellence
Customer service is crucial in this position. Be prepared to discuss how you've handled customer complaints and improved service delivery in the past. Highlight any initiatives you've led that enhanced customer satisfaction.
✨Demonstrate Your Problem-Solving Abilities
Operational issues will arise, and your ability to tackle them is key. Prepare to discuss specific challenges you've faced in previous roles and the corrective actions you implemented. This will show your potential employer that you're proactive and solution-oriented.
