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For Companies At a Glance
- Tasks: Coordinate urgent wastewater services, ensuring swift responses to customer issues.
- Company: Join Lanes Group, the UK's largest independent water and wastewater solutions provider.
- Benefits: Enjoy a competitive salary, performance bonuses, 24 days holiday, and ongoing training.
- Why this job: Be part of a vital team improving community services while developing your skills in a dynamic environment.
- Qualifications: Previous scheduling or coordination experience is preferred; strong communication and organisational skills are essential.
- Other info: This is an entry-level full-time role with opportunities for professional growth.
The predicted salary is between 27300 - 31500 £ per year.
We are seeking a skilled and proactive Reactive Works Coordinator to join our team, supporting the delivery of essential wastewater services on our Anglian Water network.
What We Offer
- Salary £32500- £35000 per annum dependent on experience + Performance based bonus scheme
- Monday to Friday 47.5 hours per week
- 24 Days holiday plus Bank Holidays
- Uncapped earning potential
- Pension scheme
- Death in service
- Ongoing training and professional development
- Opportunity to work with a leading water utility network
About The Role
This role is central to the coordination of urgent and reactive works, ensuring that field teams are deployed efficiently and that all customer issues – from blockages to pollution incidents – are responded to within tight timeframes.
As a Reactive Works Coordinator, You Will
- Coordinate and schedule all reactive works related to the wastewater network, including customer-reported incidents such as blockages, internal/external flooding, and pollution events.
- Prioritise and allocate jobs in real-time to field operatives based on urgency, location, and resource availability, ensuring swift response and resolution.
- Monitor live workflows and job statuses, updating internal systems and communicating with field teams to ensure timely progress and resolution.
- Liaise with customers to provide updates on job progression, especially in cases of delay, rescheduling, or escalated emergencies.
- Respond to emergency situations in line with agreed protocols – including pollution incidents, health & safety risks, or service interruptions – ensuring appropriate and timely action is taken.
- Work closely with the Operational Management Team to adjust schedules dynamically throughout the day to meet changing operational demands.
- Ensure accurate job logging and closure using platforms including raising follow-on works or compliance checks as needed.
- Support the continuous improvement of reactive scheduling processes, helping reduce response times, improve customer satisfaction, and increase first-time fix rates.
- Champion a customer-first approach, ensuring all interactions reflect the values of Anglian Water’s Customer Vision and that service recovery is handled professionally.
- Support and coach operatives on scheduling best practices, ensuring everyone understands their role in delivering rapid and effective service.
About You
- Previous experience in a scheduling, planning, or coordination role, ideally in utilities or field services.
- Strong understanding of customer service principles and a passion for delivering excellent experiences.
- Familiarity with wastewater network operations or related environmental/emergency response scenarios is desirable.
- Excellent organisational and multitasking skills in a fast-paced, dynamic environment.
- Confident using scheduling and work management systems.
- Strong communication and relationship-building abilities.
- A proactive mindset with the ability to problem-solve and adapt quickly to changing circumstances.
- A team player who contributes to a positive working culture and high-performing teams.
About The Lanes Group
The Lanes Group are the UK’s largest independent provider of water and wastewater solutions and services, we play a vital role in always maintaining the seamless operations of the nation’s water systems. Formed in 1992, our half a billion-pound turnover ensures continued expansion for market share. Our key differentiator is our 4000+ staff and our resource pool that includes the most innovative fleet, plant, and equipment the market has to offer.
We are an equal opportunities employer and welcome applications from under-represented members of the community. Strictly no agencies please.
Reactive Works Coordinator employer: Lanes Group
Contact Detail:
Lanes Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reactive Works Coordinator
✨Tip Number 1
Familiarise yourself with the wastewater network operations and emergency response scenarios. Understanding the specific challenges and processes involved will help you demonstrate your knowledge during interviews and show that you're proactive about the role.
✨Tip Number 2
Network with current or former employees of Lanes Group on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage in your discussions.
✨Tip Number 3
Prepare to discuss real-life examples of how you've successfully managed scheduling or coordination tasks in a fast-paced environment. Highlighting your organisational skills and ability to adapt will resonate well with the hiring team.
✨Tip Number 4
Showcase your customer service experience by preparing anecdotes that illustrate your commitment to delivering excellent service. This is crucial for a role that prioritises customer satisfaction and effective communication.
We think you need these skills to ace Reactive Works Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in scheduling, planning, or coordination roles. Emphasise any previous work in utilities or field services, and showcase your organisational skills.
Craft a Compelling Cover Letter: Write a cover letter that reflects your understanding of the Reactive Works Coordinator role. Mention your passion for customer service and how your proactive mindset aligns with the company's values.
Highlight Relevant Skills: In your application, focus on skills such as multitasking, problem-solving, and communication. Provide examples of how you've successfully managed urgent situations in past roles.
Show Enthusiasm for the Company: Research Lanes Group and mention specific aspects of the company that excite you. This could be their commitment to customer satisfaction or their innovative approach to water and wastewater solutions.
How to prepare for a job interview at Lanes Group
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Reactive Works Coordinator. Familiarise yourself with the types of incidents you'll be coordinating, such as blockages and pollution events, so you can discuss them confidently during the interview.
✨Showcase Your Customer Service Skills
Since this role emphasises a customer-first approach, be prepared to share examples of how you've successfully handled customer interactions in the past. Highlight your ability to communicate effectively and manage expectations, especially in challenging situations.
✨Demonstrate Problem-Solving Abilities
The interviewers will likely want to see how you handle unexpected challenges. Prepare to discuss scenarios where you've had to think on your feet and adapt quickly to changing circumstances, particularly in a fast-paced environment.
✨Familiarise Yourself with Scheduling Tools
As a Reactive Works Coordinator, you'll be using scheduling and work management systems. If you have experience with similar tools, mention it. If not, do some research on common software used in the industry to show your willingness to learn.
