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- Tasks: Plan and manage essential jobs for engineers, ensuring timely responses to sewer incidents.
- Company: Join a friendly team at Lanes Group, committed to diversity and inclusion.
- Benefits: Enjoy 23 days holiday, birthday off, health cash plan, and onsite perks.
- Other info: Flexible night shifts with opportunities for personal learning and career growth.
- Why this job: Make a real impact in a role that champions customer excellence and operational efficiency.
- Qualifications: Hardworking, resourceful, with strong communication skills and basic Microsoft 365 knowledge.
The predicted salary is between 28000 - 28000 £ per year.
We are recruiting for a Reactive Scheduler to plan and manage essential jobs for our engineers, ensuring timely response to sewer and drainage incidents.
Position: Reactive Scheduler – Night Shift (7:30 pm – 7:30 am)
Location: Durrington Head Office, Worthing, West Sussex
Job Type: Permanent, full‑time
Hours: 4 nights on, 4 nights off; 38.5 hours per week (7:30 pm – 7:30 am)
Salary: £28,000 per annum, depending on experience
Benefits: 23 days holiday (including bank holidays); birthday off; onsite restaurant; onsite parking; personal learning; health cash plan; auto‑enrolment pension scheme; enhanced maternity and paternity; friendly working environment
Responsibilities
- Allocate all works on the wastewater network within service level agreements and as promised to the customer on behalf of Southern Water.
- Ensure all work is allocated to field staff to meet KPI’s, customer promises and productivity targets, updating customers where delays occur.
- Maintain full compliance via WNS work checking and raise follow‑on activities via VISTEC as required.
- Give assistance, support and guidance on all customer‑related issues, escalating to the Senior Scheduler in a timely manner.
- Support the development and implementation of a comprehensive scheduling regime aligning with the client’s Customer Vision and Customer Journey and operational requirements.
- Address emergency response requirements such as pollution and internal floods in accordance with stakeholder requirements, supporting both the client and other agencies.
- Act as a role model for customer excellence, ensuring staff and operatives embrace the contract’s customer‑service aspirations.
- Undertake any other reasonable work requested by the Customer Operations Manager or Senior Scheduler.
- Work closely with Field Management teams to maximize resources and resolve customer issues timely and to an industry‑leading standard.
- Contribute to high‑performing teams that embrace continuous improvement, process change and operational efficiencies.
- Establish positive, productive client relationships with regular, constructive communication.
- Ensure resources are utilised effectively, maximizing output while minimizing cost.
- Act as a customer champion, supporting the design and implementation of customer experience initiatives and protecting the brand and reputation, safeguarding against future claims and disputes.
- Anticipate future operational or compliance risks, mitigating or escalating as required.
- Ensure end‑to‑end process compliance, identifying and removing blockers and ineffective ways of working.
- Be aware of all company policies and responsibilities.
- Carry out any reasonable ad‑hoc tasks, duties or projects requested by management.
About You
- Hardworking and respectful.
- Compliant with health and safety standards.
- Excellent interpersonal skills to build relationships with team, engineers and wider network.
- Basic knowledge of Microsoft 365.
- Strong written and verbal communication skills with professional telephone etiquette.
- Resourceful and proactive.
- Capable of multitasking, prioritising and working under pressure independently.
- Able to deal with people at different levels.
We are committed to fostering a diverse and inclusive workplace where everyone feels valued and empowered. We welcome and encourage applications from individuals of all backgrounds, including those from underrepresented groups. Join our commitment to creating a more inclusive and diverse world.
Lanes Group is a signatory of the ‘Charter for Employer Positive About Mental Health’ run by Mindful Employer.
Reactive Scheduler - Nights employer: Lanes Group
Contact Detail:
Lanes Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reactive Scheduler - Nights
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their customer service approach and think of examples from your past experiences that align with their goals. This will show them you're a perfect fit!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Reactive Scheduler - Nights
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Reactive Scheduler role. Highlight your relevant experience in scheduling and customer service, and show us how you can meet the specific needs of our team.
Show Off Your Communication Skills: Since this role involves a lot of interaction with engineers and customers, let your strong written and verbal communication skills shine through. Use clear and professional language in your application to demonstrate your telephone etiquette and interpersonal abilities.
Be Proactive and Resourceful: We love candidates who can think on their feet! In your application, share examples of how you've tackled challenges or improved processes in previous roles. This will show us that you're ready to handle the fast-paced environment of night shifts.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Lanes Group
✨Know the Job Inside Out
Before your interview, make sure you thoroughly understand the role of a Reactive Scheduler. Familiarise yourself with the responsibilities listed in the job description, especially around managing essential jobs and ensuring timely responses to incidents. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Reactive Scheduler, excellent communication is key. Prepare examples of how you've effectively communicated with teams or customers in the past. Think about times when you had to manage expectations or resolve issues under pressure, as this will highlight your interpersonal skills and ability to build relationships.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss how you approach problem-solving, especially in high-pressure situations. Consider scenarios where you've had to allocate resources efficiently or deal with unexpected challenges. This will show that you can think on your feet and are proactive in finding solutions.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for scheduling, or how they measure success in the role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.