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- Tasks: Lead operational teams to deliver exceptional customer service and innovative solutions.
- Company: Join Lanes Group, the UK's largest independent infrastructure delivery partner.
- Benefits: Enjoy a company car, 25 days holiday, and a supportive work environment.
- Why this job: Make a real impact while driving service excellence and operational efficiency.
- Qualifications: Experience in management, strong organisational skills, and a full UK driving licence.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
We are currently recruiting for a Project Manager in Patching & Lining to join our team, delivering exceptional customer service and innovative operational solutions.
About The Role
The Project Manager – Patching and Lining is responsible for leading operational teams within a defined region (catchment), ensuring seamless end‑to‑end management of all works while delivering an exceptional customer journey. This role plays a key part in driving service excellence, operational efficiency, and performance against SLAs, while maintaining strong collaboration with planning, scheduling and customer engagement teams.
- Take full accountability for all works within the catchment, ensuring delivery against SLAs, KPIs and cost targets.
- Lead and support frontline operational teams, including supervisors, operatives and subcontract teams, to drive high performance and service levels.
- Work closely with planning and scheduling teams to ensure effective resource allocation, job prioritisation and workforce coordination.
- Continuously monitor operational performance and implement improvements to drive efficiency, productivity and service quality.
- Ensure that all work is carried out in accordance with the standards, policies and procedures of Lanes Group and its customers.
About You
We are looking for individuals who:
- Hold a full UK driving licence.
- Have proven experience in a managerial role, preferably within a performance management or operational context.
- Have excellent organisational skills, capable of managing multiple tasks.
- Possess exceptional customer service skills, with a focus on enhancing client satisfaction.
- Are proficient in office software and IT systems relevant to performance analysis.
- Exhibit strong leadership qualities with the ability to motivate and guide teams towards achieving targets.
- Have a proactive approach to problem‑solving with a focus on achieving results.
Working Hours & Location
Shift pattern: Monday to Friday, 47.5 hours per week. Location: Bamber Bridge. Company car / car allowance. 25 days holiday + bank holidays.
Why Join Lanes Group?
At Lanes Group, Nothing Is More Important Than The Health, Safety and Well‑being Of Our People And Customers. As The UK’s Largest Independent Specialist Infrastructure Delivery Partner, we:
- Have a turnover exceeding £530 million (EBITDA £45 million).
- Employ over 4,000 brilliant people nationwide.
- Operate through a countrywide network of operational locations.
We are committed to diversity and inclusion and believe that our differences make us stronger. As an equal opportunities employer, we welcome and encourage applications from all backgrounds, including underrepresented groups. Lanes Group is also a proud signatory of the Charter for Employer Positive About Mental Health, run by Mindful Employer. Join us and be part of a team that makes a real impact!
Project Manager -Patching and Lining employer: Lanes Group
Contact Detail:
Lanes Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project Manager -Patching and Lining
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Project Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Familiarise yourself with their values and recent achievements, so you can show how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your leadership stories! Think of specific examples where you've led teams to success, tackled challenges, or improved processes. Being able to share these experiences confidently will demonstrate your capability as a Project Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Project Manager -Patching and Lining
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Project Manager role. Highlight your experience in managing teams and delivering exceptional customer service, as these are key aspects of the job. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the Patching & Lining sector and how your leadership skills can drive operational excellence. Let us know what makes you the perfect fit for our team.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples to demonstrate how you’ve improved performance or enhanced customer satisfaction in previous roles. We love seeing results-driven candidates!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at Lanes Group
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of project management, especially in patching and lining. Brush up on relevant SLAs, KPIs, and operational efficiency strategies. This will show that you're not just interested in the role but also knowledgeable about the industry.
✨Showcase Your Leadership Skills
Be ready to discuss your previous managerial experiences. Think of specific examples where you led a team to success or improved service levels. Highlight how you motivated your team and tackled challenges head-on. This is your chance to demonstrate your leadership qualities!
✨Customer Service is Key
Since this role focuses heavily on customer satisfaction, prepare to share instances where you enhanced client experiences. Talk about how you handled difficult situations and turned them into positive outcomes. This will illustrate your commitment to exceptional customer service.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the company’s approach to operational improvements or how they measure success in their projects. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.
