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- Tasks: Join us as a Proactive Operations Planner, optimising productivity and ensuring smooth operations.
- Company: Lanes Group is the UK's largest independent infrastructure delivery partner, committed to health and safety.
- Benefits: Enjoy 24 days holiday, onsite restaurant, personal learning, and wellbeing support.
- Why this job: Be part of a dynamic team delivering practical solutions while enhancing customer satisfaction.
- Qualifications: Ideal candidates are hardworking, respectful, and possess basic Microsoft 365 knowledge.
- Other info: This is an entry-level, full-time role with opportunities for growth in a diverse workplace.
The predicted salary is between 23400 - 31200 £ per year.
Proactive Operations Planner
At Lanes Group nothing is more important than the health, safety and well-being of our people and our customers. It’s a major reason we are the UK’s largest independent specialist infrastructure delivery partner of choice with a turnover fast approaching £700 million with an EBITDA £68 million, with almost 4,500 brilliant people and a countrywide network of operational locations. Our services cover the majority of the FTSE 100 & 250 respectfully, added to this, we are the market leader in Regulated Wastewater Utilities.
Strong leadership being at our heart, supporting our people ensuring they are engaged with purpose, rewarded and recognised whilst delivering absolute exacting operational excellence being a leading entity and enviable delivery team embracing quality and compliance in our overarching delivery, one of our fundamental key differentiators.
In this critical role of ensuring our organisation is known for being the best in everything we do, known for leaving a legacy of absolute quality and compliance and, keeping our promises at all times is our absolute mantra.
Planning is seen, both internally and externally, as an integral part of the business, driving the smooth completion of work in the field and consistently providing excellent customer service, collaboration, accountability, leadership and a multi-skilled workforce.
Position
Proactive Operations Planner
Location
Customer Solution Centre, Slough, Berkshire
Job Type
Permanent, full time
Hours
Monday to Friday, 37.5 hours, working 1 in 3 weekends with the following Monday and Tuesday off in lieu
Salary
OTE £27,081 per annum
Benefits
24 days holiday (plus bank holidays); onsite restaurant; personal learning; workplace pension; onsite parking; free access to wellbeing support
About the role
Due to continued growth and development, we are now looking for customer focused people to join us in our Utility Division, working on our Thames Water contract service to deliver real and effective solutions to waste-water network and drainage problems.
- To allocate all WNS contract works to Field Engineers which ensures that work is programmed to optimise Field Engineers productivity, within specified geographic.
- Transferring and recording data into multiple spreadsheets in line with the company\’s guidelines and standards to ensure Field engineers are able to complete works on a first time fix.
- Ensuring that all office enabling has been completed and that Field Teams have all required information & equipment to complete works on first time fix.
- Communicate with Engineers requirements for works via Salesforce, Email, Telephone & text messaging.
- To allocate work and meet all Traffic Management and Permit requirements for a geographic area.
- To be the focal point for all works allocated within the geographic area and ability to re-allocate resources where operational situations arise, without impacting on Customer promises.
- To escalation operational and customer difficulties to the Planning Manager in a timely manner, which enables solutions.
- Manage appointments made via CGS procedures and ensure that Customers are kept updated and that engineers attend as agreed.
- To monitor SLA\’s and reduce customer updates/callbacks to zero by ensuring that works are planned effectively and that Customers are updated via outbound.
- Maintain regular liaison and communication with the Field Engineers and Field Managers to ensure works are planned and completed as agreed.
- Monitoring email inbox to ensure all data is captured and responding in a timely manner to any emails relating to you or your direct region.
- To answer all phone calls within the agreed time frame and ensure call handling is completed as specified by the Team Manager for both inbound and outbound.
- Take responsibility and accountability for your planned works and Customers to drive up customer satisfaction and achieve required dates for all.
- Undertake any other reasonable duties, activities or projects as required.
- Be aware of Lanes Group policies and your responsibilities towards them.
So if you enjoy working in a fast paced environment and delivering only the best in customer service, where no two days are the same and want to join a growing company that not only values you and your ability – but also strives to develop your potential and further your career progression, then we are the right Company for you.
What is essential is the ability to work safely to quickly diagnose and deliver practical and efficient solutions to attain the highest levels of customer satisfaction.
About you
- Be hard working and respectful
- Comply with health and safety standards.
- Have great interpersonal skills to create relationships with the team, engineers, and wider Lanes Group network
- Have basic knowledge of Microsoft 365
- Have solid communication skills (both written and verbal) with professional telephone etiquette
- Be resourceful and proactive
- Multi-task, prioritise, work under pressure and on own initiative
- Have the ability to deal with people at different levels
At Lanes Group, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued and empowered. We believe that our differences make us stronger and are committed to providing equal opportunities for all employees. We welcome and encourage applications from individuals of all backgrounds, including those from underrepresented groups. Join us in our commitment to creating a more inclusive and diverse world.
Lanes Group are a signatory of the \’Charter for Employer Positive About Mental Health\’ run by Mindful Employer.
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Proactive Operations Planner employer: Lanes Group
Contact Detail:
Lanes Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Proactive Operations Planner
✨Tip Number 1
Familiarise yourself with the specific tools and software mentioned in the job description, such as Salesforce and Microsoft 365. Being able to demonstrate your proficiency in these platforms during the interview can set you apart from other candidates.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've effectively communicated with clients or team members in previous roles. This will highlight your ability to maintain strong relationships, which is crucial for the Proactive Operations Planner position.
✨Tip Number 3
Research Lanes Group and their operations, particularly their work with Thames Water. Understanding their values and challenges will allow you to tailor your responses in the interview and demonstrate your genuine interest in the role.
✨Tip Number 4
Prepare to discuss how you handle pressure and prioritise tasks, as this role requires multitasking and effective time management. Think of specific scenarios where you've successfully managed competing demands to ensure you can provide concrete examples.
We think you need these skills to ace Proactive Operations Planner
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Proactive Operations Planner position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in operations planning or customer service roles. Use specific examples to demonstrate your ability to manage tasks under pressure and communicate effectively.
Showcase Your Skills: Make sure to mention your proficiency in Microsoft 365 and any other relevant software. Highlight your interpersonal skills and ability to build relationships, as these are crucial for the role.
Craft a Strong Cover Letter: Write a compelling cover letter that not only introduces yourself but also explains why you are passionate about the role and how you can contribute to Lanes Group's mission. Be sure to express your commitment to health and safety standards.
How to prepare for a job interview at Lanes Group
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Proactive Operations Planner. Familiarise yourself with how planning contributes to customer satisfaction and operational efficiency, especially in the context of the Thames Water contract.
✨Showcase Your Communication Skills
Since the role requires effective communication with Field Engineers and customers, be prepared to demonstrate your verbal and written communication skills during the interview. You might be asked to provide examples of how you've successfully communicated in previous roles.
✨Highlight Your Problem-Solving Abilities
The job involves managing operational difficulties and reallocating resources as needed. Be ready to discuss past experiences where you've had to think on your feet and come up with practical solutions under pressure.
✨Demonstrate Your Teamwork Spirit
Lanes Group values collaboration and interpersonal skills. Prepare to share examples of how you've worked effectively within a team, built relationships, and contributed to a positive work environment.