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- Tasks: Schedule and manage customer communications for utility services, ensuring smooth operations.
- Company: Join Sapphire Utility Solutions, a leading partner in the UK utilities sector.
- Benefits: Competitive salary, pension, employee assistance programme, and onsite gym.
- Why this job: Gain valuable experience in customer service while working flexible hours.
- Qualifications: Strong communication skills and previous customer contact experience required.
- Other info: Supportive work culture with opportunities for professional growth.
The predicted salary is between 13457 - 13457 £ per year.
Established in 2013, Sapphire Utility Solutions has quickly become the partner of choice for many clients across the UK in our chosen markets. We provide award-winning services to the clean water, wastewater, gas, multi-utilities and the highways sector. We are passionate about working alongside our clients and partners to maintain the utility services essential to modern life throughout the UK.
We are actively looking for a part-time out of hours scheduler to work on our United Utilities contract. A 5-week rota is provided and due to business needs, you may need to work during the week, on a Bank Holiday or longer hours during the weekend. It is essential to be flexible before applying.
Location: United Utilities building, Haweswater House, Lingley Mere, Great Sankey, Warrington.
Hours: 20 hours per week, 5-week rolling - some evenings and weekends.
Salary: £13,457 per annum. Overtime paid at 1.5.
Responsibilities:
- Contacting customers via telephone and email, providing them with information.
- Providing customers and colleagues with accurate information.
- Navigating our in-house software, updating internal systems.
- Handing over of works to other departments, in an efficient manner.
- Dealing with customer complaints, resolving in a timely manner.
- Liaising with internal departments, and our field-based teams.
Experience And Qualifications Required For The Role:
- Excellent listening and communication skills.
- Excellent customer service.
- Ability to multitask, and work to deadlines.
- Previous customer contact experience required (telephone or face to face).
- Positive, can-do attitude – team player.
- Competent in IT, accurate data entry and good keyboard skills.
What You Will Get In Return:
In joining Sapphire Utility Solutions as part of the Lanes Group - the UK’s largest independent provider, we are committed to fostering a workplace culture that prioritises the well-being, growth, and safety of our employees. Through continuous training, professional development opportunities, and a supportive environment that values every individual's unique contribution, we empower our team to uphold the highest standards of integrity, collaboration, and inclusivity.
What We Offer:
- Pension
- Death in service
- Employee assistance programme
- Modern, restaurant and outdoor seating
- Subsidised gym onsite
- Car parking
- Costa Coffee onsite
- Modern Office Environment
This position is open to Internal and External candidates. Any internal candidates currently employed within a division of the Lanes Group must complete an Internal Application form and submit to recruitment. We are an equal opportunities employer and welcome applications from under-represented members of the community. Strictly no agencies please.
Out of Hours Scheduler employer: Lanes Group
Contact Detail:
Lanes Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Out of Hours Scheduler
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the utility sector. A personal recommendation can go a long way in landing that scheduler role.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and multitasking. We suggest role-playing with a mate to get comfortable with your responses and show off that positive, can-do attitude!
✨Tip Number 3
Show your flexibility! Since the role requires working evenings and weekends, be ready to discuss your availability openly. Highlighting your willingness to adapt can make you stand out as a candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Sapphire Utility Solutions team.
We think you need these skills to ace Out of Hours Scheduler
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Out of Hours Scheduler role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you fit into our team!
Show Off Your Flexibility: Since the role requires flexibility with hours, be sure to mention your availability in your application. Let us know if you can work evenings, weekends, or Bank Holidays – it’ll make a difference!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Lanes Group
✨Know the Company Inside Out
Before your interview, take some time to research Sapphire Utility Solutions. Understand their services, values, and recent achievements. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Since the role involves a lot of customer interaction, be prepared to discuss your previous experiences in customer service. Think of specific examples where you resolved complaints or provided excellent service, as this will demonstrate your capability to handle similar situations at Sapphire.
✨Demonstrate Flexibility and Team Spirit
Given the nature of the job, flexibility is key. Be ready to talk about how you've adapted to changing schedules or worked collaboratively with others in past roles. Highlighting your positive attitude and teamwork will resonate well with the interviewers.
✨Practice Navigating Software
Familiarise yourself with common scheduling and communication software, as you'll need to navigate in-house systems efficiently. If possible, practice using similar tools beforehand so you can confidently discuss your IT skills during the interview.
