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- Tasks: Coordinate and schedule tankering operations for wastewater services, ensuring efficient deployment of field teams.
- Company: Join Lanes Group, the UK's largest independent provider of water and wastewater solutions.
- Benefits: Enjoy a competitive salary, 24 days holiday, pension scheme, and ongoing training opportunities.
- Why this job: Be part of a vital team that ensures seamless water system operations while developing your skills.
- Qualifications: Previous scheduling experience and strong organisational skills are essential; customer service passion is a plus.
- Other info: This entry-level role offers a dynamic work environment with a supportive team culture.
The predicted salary is between 25000 - 35000 £ per year.
Operations Scheduler – Anglian Water Network
We are seeking a skilled and proactive Operations Scheduler to join our team, supporting the delivery of essential wastewater services on our Anglian Water network.
What We Offer
- Salary £33,000 per annum dependent on experience (pro-rata\’d)
- 4 on 4 off Shift Pattern – 5.30am-5.30pm
- 24 Days holiday
- Pension scheme
- Death in service
- Ongoing training and professional development
- Opportunity to work with a leading water utility network
About The Role
This role is central to the coordination of our Tankering works, ensuring that field teams are deployed efficiently and that all customer issues – from blockages to pollution incidents – are responded to within tight timeframes.
As an Operations Scheduler, You Will
- Coordinate and schedule all planned tankering operations across the wastewater network, including routine sewer maintenance, capacity management, and support for planned engineering or maintenance activities.
- Develop and maintain efficient tankering schedules, ensuring optimal routing and resource allocation based on job priority, geographic area, and tanker availability to reduce travel time and operational costs.
- Monitor the delivery of planned tankering works throughout the day, updating internal systems and maintaining live communication with field operatives to track progress and manage any schedule changes.
- Liaise with internal teams and customers to provide updates of planned tankering activities, ensuring access arrangements and potential service impacts are clearly communicated and managed.
- Adjust schedules in response to changing operational conditions, resource availability, or network requirements, maintaining continuity and performance against KPIs.
- Work closely with Operational Management and Compliance Teams to ensure tankering works support wider asset management and maintenance programmes effectively and safely.
- Ensure accurate job creation, documentation, and closure within internal systems, including raising follow-on activities or compliance checks where necessary to meet regulatory standards.
- Champion a customer-first approach, ensuring that all planned tankering activities are delivered with professionalism, minimal disruption, and in line with Anglian Water’s Customer Vision.
- Support and coach field teams and drivers on scheduling expectations and procedures, helping to foster a shared understanding of service priorities and best practice execution.
About You
- Previous experience in a scheduling, planning, or coordination role, ideally in utilities or field services.
- Strong understanding of customer service principles and a passion for delivering excellent experiences.
- Familiarity with wastewater network operations or related environmental/emergency response scenarios is desirable.
- Excellent organisational and multitasking skills in a fast-paced, dynamic environment.
- Confident using scheduling and work management systems
- Strong communication and relationship-building abilities.
- A proactive mindset with the ability to problem-solve and adapt quickly to changing circumstances.
- A team player who contributes to a positive working culture and high-performing teams.
About The Lanes Group
The Lanes Group are the UK’s largest independent provider of water and wastewater solutions and services, we play a vital role in always maintaining the seamless operations of the nation’s water systems. Formed in 1992, our half a billion-pound turnover ensures continued expansion for market share. Our key differentiator is our 4000+ staff and our resource pool that includes the most innovative fleet, plant, and equipment the market has to offer.
We are an equal opportunities employer and welcome applications from under-represented members of the community.
Strictly no agencies please
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Operations Scheduler employer: Lanes Group
Contact Detail:
Lanes Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Scheduler
✨Tip Number 1
Familiarise yourself with the wastewater network operations and the specific challenges faced in this sector. Understanding the nuances of tankering operations will help you demonstrate your knowledge during any discussions or interviews.
✨Tip Number 2
Network with professionals in the utilities sector, especially those involved in scheduling or operations. Engaging with industry contacts can provide valuable insights and potentially lead to referrals that enhance your application.
✨Tip Number 3
Showcase your organisational and multitasking skills by preparing examples from your previous experience where you successfully managed multiple priorities. This will highlight your ability to thrive in a fast-paced environment, which is crucial for the Operations Scheduler role.
✨Tip Number 4
Research the Lanes Group and their customer-first approach. Being able to articulate how your values align with theirs during an interview can set you apart as a candidate who is not only qualified but also a good cultural fit.
We think you need these skills to ace Operations Scheduler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in scheduling, planning, or coordination roles. Emphasise any previous work in utilities or field services, and showcase your organisational skills.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the Operations Scheduler role. Mention your understanding of customer service principles and how you can contribute to the team at Lanes Group.
Highlight Relevant Skills: In your application, focus on skills such as multitasking, problem-solving, and communication. Provide examples of how you've successfully managed schedules or coordinated teams in the past.
Show Enthusiasm for the Role: Express your passion for delivering excellent customer experiences and your proactive mindset. Let them know why you're excited about the opportunity to work with Lanes Group and support their wastewater services.
How to prepare for a job interview at Lanes Group
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an Operations Scheduler. Familiarise yourself with tankering operations, scheduling techniques, and how to manage customer communications effectively.
✨Showcase Your Experience
Prepare to discuss your previous experience in scheduling or coordination roles. Highlight any relevant work in utilities or field services, and be ready to explain how your skills can benefit the team at Lanes Group.
✨Demonstrate Problem-Solving Skills
Be prepared to provide examples of how you've successfully adapted to changing circumstances in past roles. This will show your proactive mindset and ability to handle unexpected challenges.
✨Emphasise Communication Abilities
Since the role involves liaising with various teams and customers, highlight your strong communication skills. Share examples of how you've built relationships and managed expectations in previous positions.
