Operational Planner (Non-Civils Planner)

We are delighted to announce a major new contract win with Welsh Water, supporting them over the next four years and beyond, delivering proactive and reactive maintenance of their Wastewater Network. We’re now recruiting a Non‑Civils Planner to join our team on site. This is a great opportunity to build a long‑term career with Sapphire Utility Solutions and Lanes Group.

Location: Kimnel Bay, Bodelwyddan

Salary: up to £28,500.00 depending on experience

Hours: Monday - Friday (8am - 5pm) flexibility within the role is needed.

What you’ll be doing:

• Plan preventive, planned, and reactive maintenance in line with contractual SLAs, taking a Right First Time approach while maximising productivity and efficient travel routes.
• Monitor non‑completions throughout the day and proactively plan top‑up work to meet daily completion targets.
• Work closely with supervisors, stores, and field teams to ensure jobs are planned and completed effectively.
• Respond to customer enquiries with confidence, taking ownership and seeing issues through to resolution.
• Build strong, collaborative relationships with operational colleagues and key stakeholders.
• Maintain accurate and timely data within works management systems, ensuring issues are logged, tracked, and escalated where needed.
• Support continuous improvement by improving data quality and identifying opportunities to enhance planning and scheduling processes.
• Take part in internal and external meetings and contribute positively to team discussions and change initiatives.

What we’re looking for:

• Experience in a planning or scheduling role, preferably within utilities or a similar operational environment.
• Strong attention to detail and the ability to manage multiple priorities at pace.
• Confidence making decisions in time‑pressured situations.
• Good working knowledge of Microsoft Office, particularly Excel.
• Clear communication skills and the ability to work effectively with a wide range of stakeholders.
• Experience in reactive wastewater network maintenance, scheduling software, customer access planning, or traffic management is advantageous – but not essential. We’re happy to support development in these areas.

Why join Lanes Group?

• Be part of a collaborative and supportive planning team.
• Work on meaningful projects that directly impact customers and communities.
• Develop your skills within a growing business and a critical industry.
• Contribute ideas, improve processes, and help shape how we work.

This position is open to Internal and External candidates. Any internal candidates currently employed within a division of the Lanes Group must complete an Internal Application form and submit to recruitment. The Lanes Group plc comprises a range of established service providers subsidiaries, which complement the specialist service of Lanes, by both work type and geography. Increasing our overall capability, assets and offering to our customers. We are an equal opportunities employer and welcome applications from under‑represented members of the community. Strictly no agencies please.