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For Companies At a Glance
- Tasks: Plan and coordinate maintenance for wastewater operations, ensuring efficiency and customer satisfaction.
- Company: Join Lanes Group, a leading service provider in the utilities sector, committed to innovation and excellence.
- Benefits: Enjoy 24 days holiday, a competitive salary, and a supportive team environment.
- Why this job: Kickstart your career with a dynamic team, making a real impact on community services.
- Qualifications: Experience in planning, preferably in utilities; strong attention to detail and customer focus required.
- Other info: Open to all candidates; we value diversity and encourage applications from all backgrounds.
The predicted salary is between 22000 - 30000 £ per year.
Overview
Join to apply for the Operational Planner role at Lanes Group.
We are thrilled to announce a major contract win with Yorkshire Water, supporting them in proactively and reactively maintaining their Wastewater Network for the next five years and beyond. We are currently recruiting for a Planner to join our team, delivering exceptional customer service and innovative operational solutions based in Bradford, Yorkshire. This is a fantastic opportunity to start a rewarding career with Lanes Group, working closely with one of our most exciting clients and contributing to their AMP8 objectives.
Working Hours & Location
Location: Bradford
- Salary: £26 280.07 per annum
- Shift pattern: Monday to Friday, 40 hours per week
- Holiday: 24 days holiday + Bank holidays
About The Role
Working with the Planning Team Leader and a wider team of Planners, you will ensure work is coordinated and scheduled efficiently for our Field Operatives.
Responsibilities
- With a ‘Right First Time’ approach, plan preventive, planned and reactive maintenance within contractual SLAs, whilst optimising travel routes and field productivity
- Keep track of Ops non-completions throughout the day and plan top-up work to meet the completion targets
- Work closely with stores/supervisors in order to plan and complete jobs
- Answer and resolve customer enquiries, demonstrating ownership of the problem
- Build effective working relationships with the field operations
- Undertake ad-hoc projects as required by the Planning Team Leader
- Work closely with key Operational stakeholders to identify and rectify issues whilst improving the effectiveness of the operations department
- Engage with external and internal customers in scheduled meetings
- Work with teams to enhance data quality in work promotion and scheduling to drive continuous improvement
- Maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated
- Ensure that all client and operational requirements are met in a professional and efficient manner, keeping the client and management team informed of ongoing incidents or events
- Strive for the highest level of customer service for external and internal customers
- Provide a positive and innovative input into the team through problem-solving and embracing change
Skills, Behaviours and Qualifications
- Experienced Planner, preferably in the Utilities Industry
- Fantastic Attention to Detail
- Experience of working within a fast-paced environment would be an advantage
- Competent in Microsoft Office, particularly Excel
- Customer focused with the desire to provide a fantastic customer experience
- Strong understanding of reactive wastewater network maintenance, including repair and survey processes would be an advantage
- Ability to analyse and validate operational data to ensure accurate scheduling
- Experience managing works requiring customer access and traffic management considerations would be an advantage
- Familiarity with scheduling software and operational planning tools used within the water industry contracts would be an advantage
Employment details
This position is open to internal and external candidates. Any internal candidates currently employed within a division of the Lanes Group must complete an Internal Application form and submit to recruitment.
The Lanes Group plc comprises a range of established service providers subsidiaries, which complement the specialist service of Lanes, by both work type and geography. Increasing our overall capability, assets and offering to our customers.
We are an equal opportunities employer and welcome applications from under-represented members of the community.
Strictly no agencies please
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Operational Planner employer: Lanes Group
Contact Detail:
Lanes Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Planner
✨Tip Number 1
Familiarise yourself with the specific operational planning tools and scheduling software commonly used in the utilities industry. This knowledge will not only help you stand out but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Network with professionals in the wastewater management sector, especially those who have experience with Yorkshire Water. Engaging in conversations can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of how you've successfully managed operational challenges in previous roles. Be ready to discuss these during any interviews or networking opportunities.
✨Tip Number 4
Research Lanes Group and their recent projects, particularly the contract with Yorkshire Water. Understanding their objectives and challenges will allow you to tailor your discussions and show genuine interest in contributing to their success.
We think you need these skills to ace Operational Planner
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Operational Planner position. Tailor your application to highlight relevant experience in planning and customer service.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in planning, particularly within the utilities industry. Mention specific projects or tasks that demonstrate your attention to detail and ability to work in a fast-paced environment.
Showcase Your Skills: Make sure to include your proficiency in Microsoft Office, especially Excel, and any familiarity with scheduling software. Provide examples of how you've used these skills to improve operational efficiency in past roles.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also expresses your enthusiasm for the role and the company. Mention your commitment to delivering exceptional customer service and your problem-solving abilities.
How to prepare for a job interview at Lanes Group
✨Research the Company
Before your interview, take some time to learn about Lanes Group and their recent contract win with Yorkshire Water. Understanding their operations and values will help you align your answers with what they are looking for.
✨Showcase Your Planning Skills
Be prepared to discuss your experience as a Planner, especially in the utilities industry. Highlight specific examples where you've successfully coordinated schedules or improved operational efficiency.
✨Demonstrate Customer Focus
Since the role requires exceptional customer service, think of instances where you've gone above and beyond for customers. Be ready to explain how you handle enquiries and resolve issues effectively.
✨Familiarise Yourself with Relevant Tools
If you have experience with scheduling software or operational planning tools, make sure to mention it. If not, consider brushing up on common tools used in the water industry to show your willingness to learn.
