NMA Scheduler

Established in 2013, Sapphire Utility Solutions has quickly become the partner of choice for many clients across the UK in our chosen markets.

We provide award‑winning services to the clean water, wastewater, gas, multi‑utilities and highways sector. We are passionate about working alongside our client’s and partners to maintain the utility services essential to modern life throughout the UK.

About the Role

We are actively seeking a NMA Scheduler to join our friendly, dedicated team that ensures our customer needs are met in an efficient and timely manner. Excellent telephone manner and problem‑solving skills are a must.

You will utilise the systems to optimise and create productive, efficient, and deliverable schedules for our reinstatement crews, confirming all logistics and supply‑chain elements required to ensure the job can be completed on time, right first time. The role requires a proactive, logical approach while having the ability to react accordingly to workloads and priorities in order to achieve our business KPIs.

Location: Pride Park, Derby, Derbyshire.
Hours: 40 hours per week – 07:30 – 16:00
Salary: £26,000 – £28,000 per annum

Responsibilities – But Not Limited To

• Use information received from multiple sources to create high‑quality field operations within our workforce management system.
• Keep our customers informed on the status of their work requests and explain the steps required to complete necessary work to their satisfaction.
• Produce effective and efficient plans by utilising data to ensure priorities and SLAs are met.
• Produce reporting to demonstrate utilisation of resources.
• Proactively look for opportunities to improve process and feed ideas into local meetings and continuous improvement groups.
• Effectively use NRSWA knowledge to ensure work is delivered right first time, with no financial impact.
• Ability to react in situations where plans and priorities change at short notice.
• Work in collaboration with field operations to ensure schedules are deliverable.
• Work to service levels that achieve the customer and company’s required outcomes.
• Liaise with the highway authorities to ensure compliance with street works regulations and guidelines.

Experience and Qualifications Required for the Role

• Strong IT skills across the Microsoft Office suite.
• Knowledge of Street Manager system and SAP interface to maximise outputs.
• Experience of liaising with external bodies (e.g. Highways authorities, local councils) – good understanding of street works or holding an NRSWA card.
• Ability to interpret and analyse complex information.
• Great communicator with experience of managing customer expectations.
• Ability to work under pressure in a dynamic and changing environment.

Desirable

• Knowledge and experience of using SAP and SWIMM systems.
• NRSWA qualification.

What You Will Get in Return

Your role includes opportunities for continuous training, professional development, and a supportive environment that values safety, integrity, collaboration, and inclusivity.

What We Offer

• 24 days holiday plus bank holidays.
• Pension.
• Death‑in‑service.
• Training and progression opportunities.
• Overtime.
• Free parking.

We are an equal opportunities employer and welcome applications from under‑represented members of the community.

This position is open to both internal and external candidates. Internal candidates must complete an internal application form.