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- Tasks: Schedule and manage customer communications for utility services, ensuring smooth operations.
- Company: Join Sapphire Utility Solutions, a leading partner in the UK utilities sector.
- Benefits: Enjoy a competitive salary, pension, employee assistance programme, and onsite gym.
- Why this job: Be part of a supportive team making a real difference in essential services.
- Qualifications: Strong communication skills and previous customer service experience required.
- Other info: Flexible hours with opportunities for professional growth in a modern office environment.
The predicted salary is between 13457 - 13457 £ per year.
Established in 2013, Sapphire Utility Solutions has quickly become the partner of choice for many clients across the UK in our chosen markets. We provide award-winning services to the clean water, wastewater, gas, multi-utilities and the highways sector. We are passionate about working alongside our clients and partners to maintain the utility services essential to modern life throughout the UK.
We are actively looking for a part-time out of hours scheduler to work on our United Utilities contract. A 5-week rota is provided and due to business needs, you may need to work during the week, on a Bank Holiday or longer hours during the weekend. It is essential to be flexible before applying.
Location: United Utilities building, Haweswater House, Lingley Mere, Great Sankey, Warrington.
Hours: 20 hours per week, 5-week rolling - some evenings and weekends.
Salary: £13,457 per annum. Overtime paid at 1.5.
Responsibilities:
- Contacting customers via telephone and email, providing them with information.
- Providing customers and colleagues with accurate information.
- Navigating our in-house software, updating internal systems.
- Handing over of works to other departments, in an efficient manner.
- Dealing with customer complaints, resolving in a timely manner.
- Liaising with internal departments, and our field-based teams.
Experience And Qualifications Required For The Role:
- Excellent listening and communication skills.
- Excellent customer service.
- Ability to multitask, and work to deadlines.
- Previous customer contact experience required (telephone or face to face).
- Positive, can-do attitude – team player.
- Competent in IT, accurate data entry and good keyboard skills.
What You Will Get In Return:
In joining Sapphire Utility Solutions as part of the Lanes Group - the UK’s largest independent provider, we are committed to fostering a workplace culture that prioritises the well-being, growth, and safety of our employees. Through continuous training, professional development opportunities, and a supportive environment that values every individual's unique contribution, we empower our team to uphold the highest standards of integrity, collaboration, and inclusivity.
What We Offer:
- Pension
- Death in service
- Employee assistance programme
- Modern, restaurant and outdoor seating
- Subsidised gym onsite
- Car parking
- Costa Coffee onsite
- Modern Office Environment
This position is open to Internal and External candidates. Any internal candidates currently employed within a division of the Lanes Group must complete an Internal Application form and submit to recruitment. We are an equal opportunities employer and welcome applications from under-represented members of the community. Strictly no agencies please.
Out of Hours Scheduler in Méré employer: Lanes Group
Contact Detail:
Lanes Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Out of Hours Scheduler in Méré
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the utility sector. A personal recommendation can make all the difference when you're trying to land that Out of Hours Scheduler role.
✨Tip Number 2
Prepare for the interview by researching Sapphire Utility Solutions and understanding their values. Show us that you’re not just looking for any job, but that you genuinely want to be part of our team and contribute to maintaining essential services across the UK.
✨Tip Number 3
Practice your communication skills! Since the role involves contacting customers and resolving complaints, being able to articulate your thoughts clearly and confidently will set you apart. Role-play with a friend or record yourself to improve.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us that you’re serious about joining our team at Sapphire Utility Solutions.
We think you need these skills to ace Out of Hours Scheduler in Méré
Some tips for your application 🫡
Show Off Your Communication Skills: Since the role involves contacting customers and providing information, make sure your application highlights your excellent listening and communication skills. Use examples from your past experiences to demonstrate how you’ve successfully interacted with customers.
Flexibility is Key: The job requires a flexible schedule, so don’t forget to mention your availability in your application. Let us know if you can work evenings, weekends, or even Bank Holidays. This will show that you’re ready to meet the demands of the role.
Be a Team Player: We love a positive, can-do attitude! In your application, share instances where you’ve worked well in a team or helped resolve issues collaboratively. This will help us see how you fit into our supportive environment.
Apply Through Our Website: To make sure your application gets to us quickly, apply directly through our website. It’s the best way to ensure we receive all your details and can get back to you as soon as possible!
How to prepare for a job interview at Lanes Group
✨Know the Company Inside Out
Before your interview, take some time to research Sapphire Utility Solutions. Understand their services, values, and recent achievements. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Since the role involves a lot of customer interaction, be prepared to discuss your previous experiences in customer service. Think of specific examples where you resolved complaints or provided excellent service, as this will demonstrate your capability to handle similar situations at Sapphire.
✨Demonstrate Flexibility and Team Spirit
Given the nature of the job, flexibility is key. Be ready to talk about how you've adapted to changing schedules or worked collaboratively with others. Highlighting your positive attitude and teamwork will resonate well with the interviewers.
✨Practice Navigating Software
Familiarise yourself with common scheduling and communication software, as you'll need to update internal systems efficiently. If possible, practice using similar tools beforehand so you can confidently discuss your IT skills during the interview.
