Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate and schedule essential wastewater services across Manchester, ensuring efficient operations.
- Company: Join the UK's largest independent provider of water and wastewater solutions.
- Benefits: Enjoy a competitive salary, 24 days holiday, pension scheme, and ongoing training.
- Why this job: Make a real impact in your community while developing your skills in a dynamic environment.
- Qualifications: Experience in scheduling or planning, strong customer service skills, and a proactive mindset.
- Other info: Be part of a supportive team culture with excellent career growth opportunities.
The predicted salary is between 24000 - 36000 £ per year.
We are seeking a skilled and proactive Works Planner to join our team, supporting the delivery of essential wastewater services across Manchester.
What we offer:
- Salary £30,000 per annum
- 37.5 hours per week Mon - Fri
- 24 Days holiday
- Pension scheme
- Death in service
- Ongoing training and professional development
- Opportunity to work with a leading water utility network
About the role:
This role is central to the coordination of our Tankering works, ensuring that field teams are deployed efficiently and that all customer issues – from blockages to pollution incidents – are responded to within tight timeframes.
As an Operations Scheduler, you will:
- Coordinate and schedule all planned tankering operations across the wastewater network, including routine sewer maintenance, capacity management, and support for planned engineering or maintenance activities.
- Develop and maintain efficient tankering schedules, ensuring optimal routing and resource allocation based on job priority, geographic area, and tanker availability to reduce travel time and operational costs.
- Monitor the delivery of planned tankering works throughout the day, updating internal systems and maintaining live communication with field operatives to track progress and manage any schedule changes.
- Liaise with internal teams and customers to provide updates of planned tankering activities, ensuring access arrangements and potential service impacts are clearly communicated and managed.
- Adjust schedules in response to changing operational conditions, resource availability, or network requirements, maintaining continuity and performance against KPIs.
- Work closely with Operational Management and Compliance Teams to ensure tankering works support wider asset management and maintenance programmes effectively and safely.
- Ensure accurate job creation, documentation, and closure within internal systems, including raising follow-on activities or compliance checks where necessary to meet regulatory standards.
- Champion a customer-first approach, ensuring that all planned tankering activities are delivered with professionalism and minimal disruption.
- Support and coach field teams and drivers on scheduling expectations and procedures, helping to foster a shared understanding of service priorities and best practice execution.
About you:
- Previous experience in a scheduling, planning, or coordination role, ideally in utilities or field services.
- Strong understanding of customer service principles and a passion for delivering excellent experiences.
- Familiarity with wastewater network operations or related environmental/emergency response scenarios is desirable.
- Excellent organisational and multitasking skills in a fast-paced, dynamic environment.
- Confident using scheduling and work management systems.
- Strong communication and relationship-building abilities.
- A proactive mindset with the ability to problem-solve and adapt quickly to changing circumstances.
- A team player who contributes to a positive working culture and high-performing teams.
About the Lanes Group:
The Lanes Group are the UK’s largest independent provider of water and wastewater solutions and services, playing a vital role in always maintaining the seamless operations of the nation’s water systems. Formed in 1992, our half a billion-pound turnover ensures continued expansion for market share. Our key differentiator is our 4000+ staff and our resource pool that includes the most innovative fleet, plant, and equipment the market has to offer. We are an equal opportunities employer and welcome applications from under-represented members of the community. Strictly no agencies please.
Works Planner in Manchester employer: Lanes Group
Contact Detail:
Lanes Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Works Planner in Manchester
✨Tip Number 1
Get to know the company! Research The Lanes Group and their operations. Understanding their values and services will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to scheduling and customer service. Think about examples from your past experiences that showcase your organisational skills and ability to adapt under pressure.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the Works Planner role can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Works Planner in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Works Planner role. Highlight any relevant experience in scheduling, planning, or coordination, especially in utilities or field services. We want to see how your skills match what we're looking for!
Show Off Your Customer Service Skills: Since this role is all about delivering excellent customer experiences, don’t forget to showcase your understanding of customer service principles. Share examples of how you've gone above and beyond to meet customer needs in previous roles.
Be Clear and Concise: When writing your application, keep it clear and concise. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, so get to the point while still showing your personality!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all the necessary documents in one go. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Lanes Group
✨Know Your Stuff
Make sure you understand the ins and outs of wastewater services and tankering operations. Brush up on relevant terminology and processes, as this will show your potential employer that you're genuinely interested in the role and ready to hit the ground running.
✨Show Off Your Organisational Skills
As a Works Planner, you'll need to juggle multiple tasks at once. Prepare examples from your past experience where you've successfully managed schedules or coordinated teams. This will demonstrate your ability to thrive in a fast-paced environment.
✨Communicate Like a Pro
Strong communication is key in this role. Practice articulating how you would keep field teams updated and manage customer expectations. Think about how you can convey complex information clearly and concisely during the interview.
✨Be Ready to Problem-Solve
Expect questions that test your problem-solving skills. Prepare scenarios where you've had to adapt quickly to changing circumstances or resolve conflicts. This will highlight your proactive mindset and ability to maintain service continuity under pressure.
