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- Tasks: Lead operational teams to ensure exceptional service and efficient management of wastewater projects.
- Company: Join Lanes Group, the UK's largest independent infrastructure delivery partner.
- Benefits: Competitive salary, company car, 25 days holiday, and a focus on well-being.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Full UK driving licence and managerial experience in performance management.
The predicted salary is between 48000 - 52000 £ per year.
Yorkshire Water Contract – Malton Area
We are thrilled to announce a major contract win with Yorkshire Water, supporting them in proactively and reactively maintaining their Wastewater Network for the next five years and beyond! We are currently recruiting for Catchment Delivery Manager to join our team, delivering exceptional customer service and innovative operational solutions across Yorkshire. This is a fantastic opportunity to start a rewarding career with Lanes Group, working closely with one of our most exciting clients and contributing to their AMP8 objectives.
About the Role
The Catchment Delivery Manager is responsible for leading operational teams within a defined region (catchment), ensuring seamless end-to-end management of all works while delivering an exceptional customer journey. This role plays a key part in driving service excellence, operational efficiency, and performance against SLAs, while maintaining strong collaboration with planning, scheduling, and customer engagement teams.
- Take full accountability for all works within the catchment, ensuring delivery against SLAs, KPIs, and cost targets.
- Lead and support frontline operational teams, including supervisors, operatives, and subcontract teams, to drive high performance and service levels.
- Work closely with planning and scheduling teams to ensure effective resource allocation, job prioritisation, and workforce coordination.
- Continuously monitor operational performance and implement improvements to drive efficiency, productivity, and service quality.
- Ensure that all work is carried out in accordance with the standards, policies and procedures of Lanes Group and its customers.
About You
We are looking for individuals who:
- Hold a full UK driving license.
- Proven experience in a managerial role, preferably within a performance management or operational context.
- Excellent organisational skills, capable of managing multiple tasks.
- Exceptional customer service skills, with a focus on enhancing client satisfaction.
- Proficient in office software and IT systems relevant to performance analysis.
- Strong leadership qualities with the ability to motivate and guide teams towards achieving targets.
- A proactive approach to problem-solving with a focus on achieving results.
Working Hours & Location
£48,000 - £52,000 Shift pattern: Monday to Friday 47.5 hours per week Location: Malton Area. Company Car / Car allowance 25 days holiday + Bank holidays
Why Join Lanes Group?
At Lanes Group, nothing is more important than the health, safety, and well-being of our people and customers. As the UK’s largest independent specialist infrastructure delivery partner, we:
- Have a turnover exceeding £530 million (EBITDA £45 million)
- Employ over 4,000 brilliant people nationwide
- Operate through a countrywide network of operational locations
We are committed to diversity and inclusion and believe that our differences make us stronger. As an equal opportunities employer, we welcome and encourage applications from all backgrounds, including underrepresented groups. Lanes Group is also a proud signatory of the ‘Charter for Employer Positive About Mental Health’, run by Mindful Employer. Join us and be part of a team that makes a real impact!
Catchment Delivery Manager in Malton employer: Lanes Group
Contact Detail:
Lanes Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Catchment Delivery Manager in Malton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with current employees at Lanes Group. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Lanes Group and understanding their values and objectives. Tailor your answers to show how your experience aligns with their mission, especially around customer service and operational excellence.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've motivated teams and driven performance in previous roles. This will highlight your fit for the Catchment Delivery Manager position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Lanes Group team and contributing to their exciting projects.
We think you need these skills to ace Catchment Delivery Manager in Malton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Catchment Delivery Manager role. Highlight your managerial experience and how it aligns with our focus on operational efficiency and customer service.
Showcase Your Skills: Don’t forget to emphasise your organisational skills and leadership qualities. We want to see how you’ve motivated teams in the past and tackled challenges head-on!
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your key achievements and relevant experience.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Lanes Group!
How to prepare for a job interview at Lanes Group
✨Know Your Catchment
Before the interview, make sure you research the Malton area and Yorkshire Water's operations. Understanding the local challenges and how they impact service delivery will show your commitment and readiness for the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Highlight specific situations where you motivated your team to achieve targets or improved operational efficiency. This will demonstrate your capability to manage frontline operational teams effectively.
✨Emphasise Customer Service Excellence
Be ready to discuss your approach to customer service. Share instances where you enhanced client satisfaction or resolved issues proactively. This aligns perfectly with the role's focus on delivering an exceptional customer journey.
✨Demonstrate Problem-Solving Abilities
Think of examples where you faced challenges in a managerial context and how you overcame them. Showing a proactive approach to problem-solving will resonate well with the interviewers, as it reflects the qualities they seek in a Catchment Delivery Manager.