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- Tasks: Plan and coordinate operations for wastewater maintenance, ensuring smooth service delivery.
- Company: Join Lanes Group, a leading utility services provider with a commitment to excellence.
- Benefits: Enjoy 24 days holiday, pension scheme, and free car parking.
- Why this job: Be part of an exciting new framework with Welsh Water and make a real impact.
- Qualifications: Strong organisational skills and experience in utilities or operational planning preferred.
- Other info: Diverse and inclusive workplace with opportunities for professional growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
We are delighted to announce a major new contract win with Welsh Water, supporting them over the next four years and beyond delivering proactive and reactive maintenance of their Wastewater Network. To support this new framework, we are recruiting an Operations Planner to join our highâperforming team based near Rhyl. If you are driven, organised and passionate about delivering excellent service, this is a fantastic opportunity to build a rewarding career with Lanes Group & Sapphire Utility Solutions, working on an exciting new framework with Welsh Water. This role is perfect for someone who thrives in a fastâpaced operational environment, enjoys problemâsolving, and takes pride in delivering a "Right First Time" service.
About the role
Working closely with the Planning Team Leader, Operational Managers, Supervisors and our Field Operatives, you will ensure all work is effectively planned, scheduled and transacted to keep the wastewater network operating smoothly.
Your key responsibilities will include:
- Operational Planning & Coordination
Collaborate closely with Operational Managers and Supervisors to design, organise, and progress work programmes, ensuring all processes are followed and systems are accurately updated. - Customer Service & Communication
Respond to customer queries confidently and proactively, taking full ownership and providing clear, timely updates. Participate in planned meetings with both internal teams and external clients, acting as a professional representative of the planning function. Consistently meet client and operational expectations, ensuring all stakeholders remain informed about emerging issues or service impacts. - Collaboration & Continuous Improvement
Develop strong, supportive relationships with field colleagues and operational leaders to maintain smooth dayâtoâday delivery. Assist with adâhoc tasks and projects as required by the Planning Team Leader, Planning & Customer Manager, or wider leadership. - Data & Systems Management
Ensure all works management systems are updated accurately, promptly, and in line with operational standards. Record and elevate issues, risks, and exceptions appropriately, ensuring full visibility across the team. Prioritise and manage workloads effectively to meet contractual SLAs and operational commitments. - Team Culture & Contribution
Deliver outstanding service to both internal and external customers, upholding our commitment to service excellence. Adopt a positive, solutionsâdriven attitude, supporting innovation and embracing operational change.
Skills, Behaviours and Qualifications
We are looking for a highly organised and motivated Operations Planner with a strong eye for detail and the ability to thrive in a fastâpaced operational environment. Ideally, you will bring experience within the utilities sector and an understanding of reactive wastewater network maintenance, including repair and survey processes. You will be confident using Microsoft Office particularly Excel and comfortable working with scheduling software and planning tools commonly used in water industry contracts, such as SAP. The ability to analyse, validate and interpret operational data is essential to ensure accurate scheduling and effective decisionâmaking. A strong customer focus is key, along with the drive to consistently deliver an excellent experience for internal and external stakeholders. Experience coordinating works that require customer access or traffic management considerations would be highly beneficial.
Equality, Diversity & Inclusion
At Lanes Group Plc, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued and empowered. We believe that our differences make us stronger and are committed to providing equal opportunities for all employees. We welcome and encourage applications from individuals of all backgrounds, including those from underrepresented groups. Join us in our commitment to creating a more inclusive and diverse world.
Benefits
- 24 days holiday
- Pension scheme and death-in-service benefit
- Free car parking
About the Lanes Group
Lanes Group plc is a leading nationwide utility services provider with over 3,500 dedicated employees. Our diverse subsidiaries drive our success across various sectors, contributing to a remarkable turnover of over ÂŁ500 million. We are committed to excellence and innovation, ensuring we provide industry leading services to our clients and stakeholders. Join us to be part of a dynamic and growing team that values diversity and fosters professional growth.
We are an equal opportunities employer and welcome applications from underârepresented members of the community.
Operations Planner in London employer: Lanes Group
Contact Detail:
Lanes Group Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Operations Planner in London
â¨Tip Number 1
Network like a pro! Reach out to current employees at Lanes Group or in the utilities sector on LinkedIn. A friendly chat can give you insider info and might just get your foot in the door.
â¨Tip Number 2
Prepare for the interview by understanding the companyâs values and recent projects, especially the new contract with Welsh Water. Show us that youâre not just another candidate but someone who genuinely cares about delivering excellent service.
â¨Tip Number 3
Practice your problem-solving skills! Think of examples from your past experiences where youâve tackled challenges head-on. We love candidates who can demonstrate a 'Right First Time' attitude.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets seen by the right people. Plus, it shows youâre serious about joining our team.
We think you need these skills to ace Operations Planner in London
Some tips for your application đŤĄ
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in operational planning and customer service. We want to see how your skills align with the role of Operations Planner, so donât hold back on showcasing your relevant achievements!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in fast-paced environments. We love candidates who can think on their feet and deliver a 'Right First Time' service, so let us know how youâve done this in the past!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out. Use bullet points if necessary to make your experience easy to digest!
Apply Through Our Website: We encourage you to submit your application directly through our website. Itâs the best way for us to receive your details and ensures youâre considered for the role. Plus, it shows youâre keen to join our team!
How to prepare for a job interview at Lanes Group
â¨Know Your Stuff
Before the interview, make sure you understand the role of an Operations Planner and the specifics of the wastewater network. Familiarise yourself with key terms and processes related to operational planning and customer service in the utilities sector. This will help you speak confidently about how your skills align with the job.
â¨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully solved problems in a fast-paced environment. Think about times when you had to coordinate multiple tasks or manage unexpected issues. Highlighting these situations will demonstrate your ability to thrive under pressure, which is crucial for this role.
â¨Communicate Clearly
Since the role involves a lot of communication with both internal teams and external clients, practice articulating your thoughts clearly and concisely. Be ready to discuss how you would handle customer queries and keep stakeholders informed about service impacts. Good communication can set you apart from other candidates.
â¨Emphasise Teamwork and Collaboration
The Operations Planner role requires strong relationships with various teams. Prepare to discuss how you've worked collaboratively in the past, especially in coordinating with different departments. Show that you value teamwork and are committed to contributing positively to the team culture.
