Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers with queries and keep them updated on service progress.
- Company: Join Sapphire Utility Solutions, a leading partner in essential utility services.
- Benefits: Competitive salary, career growth, gym access, and employee perks.
- Other info: Dynamic work environment with opportunities for personal and professional development.
- Why this job: Be part of an award-winning team making a real difference in people's lives.
- Qualifications: Strong communication skills and previous customer service experience required.
The predicted salary is between 24000 - 28000 £ per year.
Established in 2013, Sapphire Utility Solutions has quickly become the partner of choice for many clients across the UK in our chosen markets. We provide award-winning services to the clean water, wastewater, gas, digital networks, and highways sector and are passionate about working alongside our clients and partners to maintain the utility services essential to modern life.
We are actively seeking a customer service advisor to join our friendly, dedicated team that ensures our customer needs are met in an efficient and timely manner. An excellent telephone manner and problem-solving skills are a must.
Location: Lingley Mere, Warrington
Hours: Monday to Friday, 40 hours a week (8am-5pm) 1 hr paid lunch
Responsibilities – But Not Limited To:
- Contacting customers via telephone, to advise of work to be carried out at their property.
- Carrying out calls to customers, to inform them and keep them up to date with the progression of the work planned at their property.
- Issuing customers with planned start dates.
- Dealing with queries from the customers.
- Sending text updates to customers.
- Working closely with our in-house team of schedulers, to provide updates of any outstanding work.
Experience And Qualifications Required For The Role:
- Excellent listening and communication skills
- Competent in IT, accurate data entry and good keyboard skills
- Excellent customer service
- Positive, can-do attitude – team player
- Ability to multitask, and work to deadlines
- Previous customer contact experience required (telephone or face to face)
This position is open to Internal and External candidates. Any internal candidates currently employed within a division of the Lanes Group must complete an Internal Application form and submit to recruitment.
What You Will Get In Return:
In joining the Sapphire Family, you will be working as part of a National Award-Winning Utilities Organisation, who recognise a good work ethic and positive attitude. You will be joining a company that has grown significantly over the last decade.
We Offer:
- Salary structure designed to provide a clear path for career growth within the role, rewarding skills, experience, and your contribution to the team.
- Pension
- Death in Service
- Modern, onsite gym - with discounted membership
- Onsite coffee shop - Costa Coffee!
- Employee Assistance Programme
- Holiday Allowance
Customer Advisor in London employer: Lanes Group
Contact Detail:
Lanes Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor in London
✨Tip Number 1
Get to know the company! Research Sapphire Utility Solutions and understand their values and services. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since the role involves a lot of customer interaction over the phone, try role-playing with a friend or family member. This will help you feel more confident and improve your communication skills.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you successfully resolved customer issues. This will demonstrate your ability to handle queries effectively, which is key for this role.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure to submit it there. It shows initiative and gives us a chance to see your enthusiasm for joining the Sapphire family.
We think you need these skills to ace Customer Advisor in London
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've handled queries and provided support in the past, so share specific examples that showcase your excellent communication skills!
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to reflect the job description. Mention how your skills align with the responsibilities listed, especially your problem-solving abilities and positive attitude.
Keep It Professional Yet Friendly: While we love a friendly vibe, remember to keep your tone professional. Use clear language and avoid slang. We’re looking for someone who can communicate effectively, so let your writing reflect that!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Lanes Group
✨Know the Company
Before your interview, take some time to research Sapphire Utility Solutions. Understand their services and values, especially in clean water and gas sectors. This will help you tailor your answers and show genuine interest.
✨Showcase Your Communication Skills
As a Customer Advisor, excellent communication is key. Practice speaking clearly and confidently about your previous customer service experiences. Prepare examples that highlight your problem-solving skills and how you’ve effectively handled customer queries.
✨Demonstrate a Positive Attitude
Sapphire is looking for team players with a can-do attitude. During the interview, express your enthusiasm for the role and share instances where your positive outlook helped resolve issues or improve customer satisfaction.
✨Prepare for Common Questions
Anticipate questions related to multitasking and working under pressure. Think of specific scenarios from your past experiences where you successfully managed multiple tasks or met tight deadlines, and be ready to discuss them.