At a Glance
- Tasks: Be the go-to person for IT support and help colleagues with tech issues.
- Company: Join Lanes Group, the UK's top wastewater solutions provider.
- Benefits: Gain hands-on experience, training, and a clear career path in IT.
- Other info: Collaborate with a network of IT professionals across the UK.
- Why this job: Make a real difference while developing your IT skills in a supportive environment.
- Qualifications: Passion for tech, great customer service skills, and a willingness to learn.
The predicted salary is between 30000 - 40000 £ per year.
- IT Experience Co-ordinator
- About Lanes Group
Lanes Group is the UK's leading wastewater and utilities solutions provider, employing thousands of people across the country.
We support critical infrastructure services that keep communities and businesses running every day.
The Role
As an IT Experience Co-ordinator, you'll be the first point of contact for IT support at your local site, helping colleagues resolve technical issues and ensuring they have the tools they need to work effectively.
Working closely with fellow IT Experience Co-ordinators and central IT teams, you'll help deliver a consistent and professional IT service across the business.
- What You'll Be Doing
- Acting as the local face of IT and first point of contact for employees.
- Logging, prioritising and supporting IT incidents and service requests.
- Providing first-line support for laptops, mobile devices, Microsoft 365, printers, user accounts and connectivity issues.
- Managing issues through to resolution, escalating when required.
- Supporting new starters with equipment, access and IT set-up.
- Assisting with employee leaver processes and asset management.
- Maintaining accurate records of IT assets, tickets and resolutions.
- Promoting best practice, IT security awareness and self-service tools.
- Sharing feedback and insights to help improve IT services across the business.
- Collaborating with a network of IT Experience Co-ordinators across the UK.
Essential Skills & Experience
- A passion for technology and helping people.
- Excellent customer service skills with a friendly and professional approach.
- Strong communication skills and confidence working with a wide range of colleagues.
- Basic understanding of IT hardware and software.
- Ability to manage multiple priorities effectively.
- A proactive, organised and dependable approach to work.
- A willingness to learn and develop as part of a collaborative team.
Desirable
- Experience in a customer service, helpdesk or IT support role.
- Knowledge of Microsoft 365 and Windows devices.
- Familiarity with IT ticketing systems or structured support environments.
- What You'll Get in Return
- A structured pathway into an IT career.
- Hands-on experience within a large national organisation.
- Ongoing training, mentoring and professional development.
- Opportunities to learn from experienced IT professionals.
- Exposure to a wide range of technologies and business operations.
- The chance to make a real difference to employees across the UK.
If you're looking for a role where you can develop your IT skills, support colleagues and build a long-term career, we'd love to hear from you.
IT Experience Coordinator in Leyland employer: Lanes Group
Lanes Group is an excellent employer, offering a supportive and friendly work environment for Drainage Engineers in Sussex. With comprehensive training and health benefits, employees are encouraged to grow their skills while working collaboratively in dedicated teams to deliver high-quality service. The company values safety and customer satisfaction, making it a rewarding place for those seeking meaningful employment in the drainage industry.
StudySmarter Expert Advice🤫
We think this is how you could land IT Experience Coordinator in Leyland
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Lanes Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Lanes Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Lanes Group!
✨Direct Apply to Lanes Group
Let's not forget to apply directly through the Lanes Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Experience Coordinator in Leyland
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Lanes Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Lanes Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Lanes Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
