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- Tasks: Lead and manage reinstatement teams to deliver top-notch service and meet client objectives.
- Company: Join Lanes Group, the UK's largest independent provider in a supportive and inclusive environment.
- Benefits: Enjoy a competitive salary, pension, car allowance, and employee assistance programme.
- Other info: Be part of a culture that prioritises well-being, integrity, and collaboration.
- Why this job: Kickstart your career in a dynamic role with opportunities for growth and development.
- Qualifications: Previous supervisory experience in the Waste Water Industry and strong leadership skills required.
The predicted salary is between 38000 - 42000 £ per year.
We are currently recruiting for a Reinstatement Manager to join our team, delivering exceptional customer service and innovative operational solutions across the East Midlands. This is a fantastic opportunity to start a rewarding career with Lanes Group, working closely with one of our most exciting clients and contributing to their objectives.
About the role
Location: Leicester
Salary: £38,000 - £42,000
Working hours: 47.5 hours per week, with a weekend rotation approx every 7 weeks.
What we offer:
- Pension
- Death in service
- Employee assistance programme
- Car Allowance / Company car
As a Reinstatement Supervisor, you will be working to meet the needs of the client’s SLA’s in the most productive and cost-effective manner. You will be helping to provide technical expertise, experience, and work within a team to deliver a first-class service to our customers.
Key Responsibilities:
- You will have operational responsibility for the reinstatement teams and their in-day activities.
- Organise labour in the most cost-effective way, including recruitment, disciplinary action, wages, and absence management.
- You will manage all other resources e.g., sub-contractors, materials, and plant.
- Assist with carrying out team briefings with teams, on a monthly basis.
- Assisting in coaching and developing staff to reach their potential.
- Ensure a fair and consistent culture with the teams.
- You will help to assist the defect programme and ensure that KPIs are met and client meetings and council meetings are attended.
- Assist in carrying out documented audits, checking quality of the work and coaching teams/individuals to ensure the right behaviours are always exhibited.
- Liaise with the Support Services and Streetworks Team to ensure that FPN and Section74 liabilities are managed.
- You will be required to assist the reinstatements manager by being a Health & Safety Representative, which will include undertaking health & safety inspections in and around the workplace, raising health & safety related matters with management and investigating reportable accidents or incidents as and when they occur.
- Covering all aspects of reinstatements, including black top and white top.
About You
We are looking for individuals who:
- Possess previous experience of supervision within the Waste Water Industry.
- Hold a full UK driving license.
- This role is about managing people, so previous managerial experience is essential.
- Excellent organisational skills, capable of managing multiple tasks.
- Exceptional customer service skills.
- Have excellent time management skills, with ability to deliver tasks to deadline.
- Strong leadership qualities with the ability to motivate and guide teams towards achieving targets.
- A proactive approach to problem-solving with a focus on achieving results.
- Proven experience in a previous Supervisor Role within the Utilities Sector – preferably in the Drainage Industry.
In joining Sapphire Utility Solutions as part of the Lanes Group - the UK’s largest independent provider, we are committed to fostering a workplace culture that prioritises the well-being, growth, and safety of our employees. Through continuous training, professional development opportunities, and a supportive environment that values every individual's unique contribution, we empower our team to uphold the highest standards of integrity, collaboration, and inclusivity.
This position is open to Internal and External candidates. Any internal candidates currently employed within a division of the Lanes Group must complete an Internal Application form and submit to recruitment.
The Lanes Group plc comprises of a range of established service providers subsidiaries, which complement the specialist service of Lanes, by both work type and geography. Increasing our overall capability, assets and offering to our customers.
We are an equal opportunities employer and welcome applications from under-represented members of the community. Strictly no agencies please.
Reinstatement Supervisor in Leicester employer: Lanes Group
Contact Detail:
Lanes Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reinstatement Supervisor in Leicester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their projects and challenges, especially in the Waste Water Industry. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on showcasing your leadership skills and how you've motivated teams in past roles.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team and contributing to our goals.
We think you need these skills to ace Reinstatement Supervisor in Leicester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Reinstatement Supervisor role. Highlight your relevant experience in the Waste Water Industry and any managerial roles you've held. We want to see how you can bring your unique skills to our team!
Show Off Your Leadership Skills: Since this role is all about managing people, don’t forget to showcase your leadership qualities. Share examples of how you've motivated teams or handled challenges in previous positions. We love seeing proactive problem-solvers!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your experience and skills. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our fantastic team at Lanes Group!
How to prepare for a job interview at Lanes Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Reinstatement Supervisor. Familiarise yourself with the key tasks mentioned in the job description, such as managing teams, ensuring KPIs are met, and handling health and safety inspections. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Since this role requires strong leadership qualities, prepare examples from your past experiences where you've successfully managed teams or projects. Think about how you motivated your team, resolved conflicts, or improved processes. Be ready to discuss these situations during the interview to highlight your managerial experience.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle real-life situations. For instance, you might be asked how you would manage a team facing tight deadlines or how you would address a health and safety issue. Practising your responses to these types of questions can help you feel more confident and articulate during the interview.
✨Demonstrate Your Customer Service Focus
Exceptional customer service is a key aspect of this role. Be prepared to discuss how you've provided excellent service in previous positions, especially in challenging situations. Highlight your proactive approach to problem-solving and how you ensure client satisfaction, as this will resonate well with the interviewers.