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For Companies At a Glance
- Tasks: Manage key accounts, handle queries, and provide top-notch customer service.
- Company: Join Lanes Group, the UK's largest independent water solutions provider with a strong market presence.
- Benefits: Enjoy 21 days holiday, pension scheme, and ongoing training opportunities.
- Why this job: Be part of a dynamic team making a real impact on the nation's water systems.
- Qualifications: Previous customer service and admin experience, plus good communication skills required.
- Other info: This is an entry-level full-time role based in Eccles, Manchester.
The Lanes Group are the UK’s largest independent provider of water and wastewater solutions and services, we play a vital role in always maintaining the seamless operations of the nation’s water systems. Formed in 1992, our half a billion-pound turnover ensures continued expansion for market share. Our key differentiator is our 4000+ staff and our resource pool that includes the most innovative fleet, plant, and equipment the market has to offer.
Overview
We are looking for a Key Account Administrator to join our dynamic Key Account Department. You will be working closely with the Team leader to ensure that customers are kept informed with job updates and are dealt with efficiently.
Salary: £24 352.48
Location: Eccles, Manchester.
Hours: 37.5 hours per week
24 Days Holiday plus bank Holidays
What you will be doing
- Ensure customers are kept informed of job updates
- Deal with enquiries
- Maintain in-house systems
- Deal with incoming calls
- General administrative duties
- Ensure customers receive exceptional service at all times
About You
- Previous experience in customer service would be beneficial
- Computer literate
- High level of accuracy
This position is open to Internal and External candidates. Any internal candidates currently employed within a division of the Lanes Group must complete an Internal Application form and submit to recruitment.
The Lanes Group plc comprises a range of established service providers subsidiaries, which complement the specialist service of Lanes by both work type and geography, increasing our overall capability, assets and offering to our customers.
We are an equal opportunities employer and welcome applications from under‑represented members of the community.
Strictly no agencies please.
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Key Accounts Administrator employer: Lanes Group
Contact Detail:
Lanes Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Accounts Administrator
✨Tip Number 1
Familiarise yourself with the Lanes Group and its services. Understanding their operations in water and wastewater solutions will help you demonstrate your interest and knowledge during any discussions or interviews.
✨Tip Number 2
Highlight your customer service experience in conversations. Since the role requires maintaining high levels of customer service, be ready to share specific examples of how you've successfully handled customer queries in the past.
✨Tip Number 3
Prepare to discuss your administrative skills. The role involves managing accounts and general admin duties, so think of ways you've effectively organised tasks or improved processes in previous roles.
✨Tip Number 4
Show enthusiasm for learning new software. Since the job mentions a desire to learn new systems, express your willingness to adapt and grow with the tools used at Lanes Group.
We think you need these skills to ace Key Accounts Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Use specific examples that demonstrate your ability to manage accounts and handle enquiries effectively.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Key Accounts Administrator role at Lanes Group. Mention how your skills align with their requirements, particularly your communication skills and teamwork abilities.
Highlight Relevant Skills: Emphasise your basic computer skills and willingness to learn new software. Mention any previous experience with administrative tasks or customer service roles that showcase your capability to excel in this position.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the Key Accounts Administrator role.
How to prepare for a job interview at Lanes Group
✨Showcase Your Customer Service Skills
As a Key Accounts Administrator, you'll be dealing with customer queries regularly. Be prepared to discuss your previous experience in customer service and how you handled challenging situations. Highlight specific examples that demonstrate your ability to maintain high levels of customer satisfaction.
✨Familiarise Yourself with the Company
Research Lanes Group and understand their role in the water and wastewater industry. Knowing their services, values, and recent developments will help you answer questions more effectively and show your genuine interest in the company.
✨Demonstrate Your Administrative Skills
Since the role involves various administrative duties, be ready to talk about your organisational skills and any relevant software you’ve used. Mention any experience you have with managing accounts or handling invoicing, as this will be crucial for the position.
✨Prepare Questions for the Interviewer
Having thoughtful questions ready shows your enthusiasm for the role. Ask about the team dynamics, training opportunities, or what success looks like in this position. This not only helps you gauge if the job is right for you but also leaves a positive impression on the interviewer.
