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For Companies At a Glance
- Tasks: Join our team as a Key Accounts Administrator, handling customer requests and job allocations.
- Company: The Lanes Group is the UK's largest independent water and wastewater solutions provider.
- Benefits: Enjoy 24 days holiday, a pension scheme, and ongoing training opportunities.
- Why this job: Be part of a dynamic team that values innovation and customer service in a vital industry.
- Qualifications: Previous customer service and administration experience preferred; strong communication skills are essential.
- Other info: This role is open to both internal and external candidates.
The predicted salary is between 20000 - 30000 £ per year.
Overview
We are looking for a Key Account Administrator to join our dynamic Key Account Department. You will be working closely with the Team leader to ensure that customers are kept informed with job updates and are dealt with efficiently.
Salary
£24 352.48
Location
Eccles, Manchester.
Hours
37.5 hours per week
Holiday
24 Days Holiday plus bank Holidays
What you will be doing
- Ensure Customers are kept informed of job updates
- Dealing with enquires
- Maintaining in-house systems
- Dealing with incoming calls
- General administrative duties
- Ensure customers receive exceptional service at all times.
About you
- Previous experience in customer service would be beneficial
- Computer literate
- High level of accuracy
This position is open to Internal and External candidates. Any internal candidates currently employed within a division of the Lanes Group must complete an Internal Application form and submit to recruitment.
The Lanes Group plc comprises of a range of established service providers subsidiaries, which complement the specialist service of Lanes, by both work type and geography. Increasing our overall capability, assets and offering to our customers.
We are an equal opportunities employer and welcome applications from under-represented members of the community.
Strictly no agencies please
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Key Accounts Administrator employer: Lanes Group
Contact Detail:
Lanes Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Accounts Administrator
✨Tip Number 1
Familiarise yourself with the water and wastewater industry. Understanding the basics of how these systems operate will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of The Lanes Group. They can provide valuable insights into the company culture and what they look for in a Key Accounts Administrator.
✨Tip Number 3
Prepare to discuss your customer service experience in detail. Think of specific examples where you successfully handled customer requests or resolved issues, as this is crucial for the role.
✨Tip Number 4
Showcase your organisational skills during any interactions. As an administrator, being organised is key, so be ready to demonstrate how you manage tasks and prioritise effectively.
We think you need these skills to ace Key Accounts Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Key Accounts Administrator position. Tailor your application to highlight relevant experience in customer service and administration.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous experience in customer service and administration. Use bullet points to make it easy to read and focus on achievements that demonstrate your skills.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples from your past work that align with the job's requirements, such as handling customer requests or managing administrative tasks.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Lanes Group
✨Showcase Your Customer Service Skills
Since the role involves dealing with customer requests, be prepared to discuss your previous experience in customer service. Highlight specific examples where you successfully resolved issues or improved customer satisfaction.
✨Demonstrate Your Administrative Experience
The position requires strong administrative skills. Be ready to talk about your past roles and how you've managed tasks like data entry, invoicing, and documentation. Mention any tools or software you are familiar with that could be relevant.
✨Emphasise Teamwork and Communication
As a Key Accounts Administrator, you'll need to work closely with technicians and clients. Prepare to share examples of how you've effectively communicated and collaborated with others in a team setting.
✨Research The Lanes Group
Familiarise yourself with The Lanes Group and its services. Understanding their operations and values will help you tailor your responses and show genuine interest in the company during the interview.
