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- Tasks: Schedule and manage customer communications for our utility services.
- Company: Join Sapphire Utility Solutions, a leading partner in the utilities sector.
- Benefits: Earn £12.97 per hour with perks like free parking and a subsidised gym.
- Other info: Flexible hours with opportunities for professional growth in a modern office.
- Why this job: Be part of a supportive team making a real difference in essential services.
- Qualifications: Strong communication skills and previous customer service experience required.
The predicted salary is between 12 - 13 £ per hour.
Established in 2013, Sapphire Utility Solutions has quickly become the partner of choice for many clients across the UK in our chosen markets. We provide award-winning services to the clean water, wastewater, gas, multi-utilities and the highways sector. We are passionate about working alongside our clients and partners to maintain the utility services essential to modern life throughout the UK.
About the Role: We are actively looking for 1 part-time out of hours scheduler to work on our United Utilities contract. A 5-week rota is provided and due to business needs, you may need to work during the week, on a Bank Holiday or longer hours during the weekend. It is essential to be flexible before applying.
Location: United Utilities building, Haweswater House, Lingley Mere, Great Sankey, Warrington.
Hours: 16-24 hours per week
Salary: £12.97 per hour
Responsibilities – but not limited to:
- Contacting customers via telephone and email, providing them with information
- Providing customers and colleagues with accurate information
- Navigating our in-house software, updating internal systems
- Handing over of works to other departments, in an efficient manner
- Dealing with customer complaints, resolving in a timely manner
- Liaising with internal departments, and our field-based teams
Experience and qualifications required for the role:
- Excellent listening and communication skills
- Excellent customer service
- Ability to multitask, and work to deadlines
- Previous customer contact experience required (telephone or face to face)
- Positive, can-do attitude – team player
- Competent in IT, accurate data entry and good keyboard skills
What you will get in return: In joining Sapphire Utility Solutions as part of the Lanes Group - the UK’s largest independent provider, we are committed to fostering a workplace culture that prioritises the well-being, growth, and safety of our employees. Through continuous training, professional development opportunities, and a supportive environment that values every individual's unique contribution, we empower our team to uphold the highest standards of integrity, collaboration, and inclusivity.
What we offer:
- Pension
- Death in service
- Employee assistance programme
- Modern, restaurant and outdoor seating
- Subsidised gym onsite
- Car parking
- Costa Coffee onsite
- Modern Office Environment
This position is open to Internal and External candidates. Any internal candidates currently employed within a division of the Lanes Group must complete an Internal Application form and submit to recruitment. The Lanes Group plc comprises a range of established service providers subsidiaries, which complement the specialist service of Lanes, by both work type and geography. Increasing our overall capability, assets and offering to our customers. We are an equal opportunities employer and welcome applications from under-represented members of the community. Strictly no agencies please.
Job Types: Full-time, Permanent
Benefits:
- Company pension
- Free parking
- On-site parking
Ability to commute/relocate: Warrington: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Out of Hours scheduler in Great Sankey employer: Lanes Group
Contact Detail:
Lanes Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Out of Hours scheduler in Great Sankey
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Sapphire Utility Solutions. Understand their values and services, especially in clean water and utilities. This will help you connect with the interviewers and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and multitasking. Think of examples from your past experiences that highlight your skills. We all know how important it is to demonstrate that positive, can-do attitude!
✨Tip Number 3
Be flexible and open-minded! Since the role requires working during weekends and bank holidays, make sure to express your willingness to adapt. This shows that you're ready to jump in and support the team whenever needed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to reach out directly. So, don’t hesitate – get your application in and let’s get you started on this exciting journey!
We think you need these skills to ace Out of Hours scheduler in Great Sankey
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Out of Hours Scheduler role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you fit into our team!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, it's crucial to demonstrate your excellent listening and communication skills. Use examples from your past experiences to show us how you handle customer queries and complaints effectively.
Be Flexible and Honest: Flexibility is key for this position, so be upfront about your availability in your application. If you can work weekends or Bank Holidays, let us know! We appreciate honesty and want to find the right fit for both you and us.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen on joining our team at Sapphire Utility Solutions!
How to prepare for a job interview at Lanes Group
✨Know the Company Inside Out
Before your interview, take some time to research Sapphire Utility Solutions. Understand their services, values, and recent achievements. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Since the role involves a lot of customer interaction, be prepared to discuss your previous experiences in customer service. Think of specific examples where you resolved complaints or provided excellent service, as this will demonstrate your capability to handle similar situations in the new role.
✨Demonstrate Flexibility and Multitasking
Given the nature of the job, flexibility is key. Be ready to talk about times when you've had to adapt quickly to changing circumstances or juggle multiple tasks. Highlighting your ability to manage your time effectively will resonate well with the interviewers.
✨Practice Common Interview Questions
Prepare for typical interview questions related to scheduling, communication, and teamwork. Practising your responses can help you feel more confident. Consider using the STAR method (Situation, Task, Action, Result) to structure your answers clearly.