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- Tasks: Support our Rail Division by configuring and maintaining essential management systems.
- Company: Join a forward-thinking company dedicated to operational excellence in the rail industry.
- Benefits: Enjoy a competitive salary, 24 days annual leave, and opportunities for professional growth.
- Why this job: Make a real impact by ensuring our systems run smoothly and support vital operations.
- Qualifications: Experience in IT or software support and strong communication skills are essential.
- Other info: Flexible working hours with a dynamic team focused on innovation and collaboration.
The predicted salary is between 36000 - 54000 £ per year.
We are looking for a Product Analyst to support the Rail Division's operational and commercial functions by supporting our internal management systems. The role will focus on configuring and maintaining forms, reports, document repositories, and user access within Teamleaf, our job management system. Teamleaf interfaces via API with client systems and internal platforms, including Power BI and Microsoft Tenant applications, which require ongoing monitoring and support.
Working closely with third-party software providers, the internal IT team, and Rail Division stakeholders, you will ensure systems remain reliable, accurate, and aligned with operational and financial reporting requirements. You will also act as the main point of contact for system access and configuration requests across the Rail Division and from the client.
Location: Rainham, Essex
Hours: Monday to Friday, 08:00 – 16:00 (40 hours per week)
Salary: Up to £45,000 per annum (depending on experience)
Annual Leave: 24 days (not including bank holidays)
Responsibilities:
- Configure, maintain, and update system forms, workflows, and document repositories within Teamleaf.
- Support operational and finance teams with accurate reporting of completed works, KPIs, and costs.
- Maintain and monitor API integrations between Teamleaf, client systems, and internal reporting platforms.
- Liaise with third-party software vendors to resolve system or connectivity issues in a timely manner.
- Provide support to site operatives experiencing mobile app or system access issues, including occasional out-of-hours support aligned with night operations where required.
- Work with the Lanes IT team to ensure mobile devices and system access comply with security and governance requirements.
- Collaborate with operational managers to ensure system data supports accurate commercial and performance reporting.
- Act as the Rail Division point of contact for system access requests and client-facing system queries where applicable.
- Provide product ownership expertise, ensuring group IT central processes are considered and ensuring the needs of the C&I Rail division are met.
Requirements:
- Previous experience in an IT, systems, or software support role.
- Strong understanding of business processes and data capture requirements.
- Ability to translate operational requirements into practical system configurations.
- Confident working with multiple stakeholders, including operational, commercial, and IT teams.
- Willingness to provide flexible support when required to meet operational demands.
- Experience within the rail and/or drainage sector is desirable but not essential.
Product Analyst in Gillingham employer: Lanes Group
Contact Detail:
Lanes Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Analyst in Gillingham
✨Tip Number 1
Network like a pro! Reach out to people in the rail and IT sectors on LinkedIn or at industry events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio or a project that highlights your experience with systems like Teamleaf or Power BI. This gives you something tangible to discuss during interviews.
✨Tip Number 3
Prepare for those tricky questions! Think about how you’d handle system issues or stakeholder communication. Practising your responses can help you feel more confident when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Product Analyst in Gillingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Product Analyst role. Highlight your experience with IT systems, data capture, and any relevant software support roles. We want to see how your skills align with what we’re looking for!
Showcase Your Skills: In your cover letter, don’t just list your skills—show us how you’ve used them in real situations. Talk about your experience with configuring systems or working with stakeholders. We love seeing practical examples!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to follow your application status directly. Let’s get your journey started with us!
How to prepare for a job interview at Lanes Group
✨Know Your Systems
Familiarise yourself with Teamleaf and any other relevant systems mentioned in the job description. Understand how they work, their functionalities, and how they integrate with other platforms like Power BI. This will show your potential employer that you're proactive and ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples where you've resolved system or connectivity issues in previous roles. Highlight your ability to liaise with different stakeholders, as this role requires collaboration with both internal teams and third-party vendors.
✨Understand the Business Processes
Brush up on your knowledge of business processes and data capture requirements. Be ready to explain how you can translate operational needs into practical system configurations. This will demonstrate your understanding of the role's responsibilities and your capability to contribute effectively.
✨Flexibility is Key
Emphasise your willingness to provide flexible support, especially during out-of-hours operations. Share any past experiences where you've adapted to changing demands or provided support outside of regular hours, as this will resonate well with the operational nature of the role.
