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- Tasks: Manage and resolve complex flooding issues while prioritising customer satisfaction.
- Company: Join a friendly and inclusive team at Lanes Group, dedicated to making a difference.
- Benefits: Enjoy 24 days holiday, onsite restaurant, wellbeing support, and a workplace pension.
- Why this job: Make a real impact in the community by solving critical waste-water challenges.
- Qualifications: Strong communication skills and a proactive attitude are essential.
- Other info: Opportunities for personal growth and mentoring junior colleagues in a dynamic environment.
The predicted salary is between 27081 - 37800 £ per year.
Location: Customer Solution Centre, Slough, Berkshire
Job Type: Permanent, full-time
Hours: Monday to Friday, 37.5 hours
Salary: £27,081 per annum
Benefits: 24 days holiday (plus bank holidays); onsite restaurant; personal learning; workplace pension; onsite parking; free access to wellbeing support; friendly working environment
About the Role
Due to continued growth and development, we are looking for customer‐focused people to join our Utility Division, working on the Thames Water contract service to deliver real and effective solutions to the waste‐water network and drainage problems.
Responsibilities
- Effectively manage and prioritise the stack of high‐risk and complex work, planning in accordance with Thames Water's Customer Risk Index (CRI) Model.
- Plan and resolve high‐risk, emotive customer journeys including flooding and pollution.
- Manage the planning and resolution of highly complex works, including access requirements, complex streetworks and permit compliance.
- In‐day coordinate work across all available crews, focusing on recurring challenges (e.g., topping up crews with additional work, managing vehicle issues and monitoring productivity).
- Proactively manage the customer journey to resolution, demonstrating customer advocacy in every interaction.
- Work in adherence to documented processes and procedures, escalating issues as required.
- Strive for 100% quality compliance on auditing of all call‐back tasks and associated requests.
- Collaborate with colleagues across the wider CSC team and other stakeholder groups (e.g., field teams, operations contact centre, Thames Water office, technical specialists).
- Utilise all available technology, ensuring compliance across planning and scheduling, even during outages.
- Participate in a culture of continuous improvement, flagging inefficiencies and suggesting improvements to ways of working.
- Flex seamlessly between roles and regions to manage demand.
- Mentor and upskill junior and less experienced colleagues.
- Undertake any other reasonable duties, activities or projects as required by management.
- Adhere to Lanes Group policies and responsibilities.
Qualifications
- Hard‐working and respectful.
- Compliance with health and safety standards.
- Strong interpersonal skills with the ability to build relationships across teams and the wider Lanes Group network.
- Basic knowledge of Microsoft 365.
- Solid communication skills (written and verbal) with professional telephone etiquette.
- Resourceful and proactive.
- Multi‐task, prioritise, work under pressure and take initiative.
- Ability to deal with people at different levels.
EEO Statement
At Lanes Group, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued and empowered. We believe that our differences make us stronger and are committed to providing equal opportunities for all employees. We welcome and encourage applications from individuals of all backgrounds, including those from under‐represented groups.
Lanes Group is a signatory of the 'Charter for Employer Positive About Mental Health' run by Mindful Employer.
Flooding Coordinator employer: Lanes Group
Contact Detail:
Lanes Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Flooding Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. Be ready to discuss how your skills align with their needs, especially in managing complex customer journeys and problem-solving in high-pressure situations.
✨Tip Number 3
Practice your communication skills! Since this role involves a lot of interaction with customers and teams, being able to articulate your thoughts clearly and professionally is key. Consider mock interviews with friends or mentors.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Flooding Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Flooding Coordinator role. Highlight your relevant experience in managing complex customer journeys and any specific skills that align with the job description.
Showcase Your Communication Skills: Since strong communication is key for this role, use clear and professional language in your application. Don’t forget to mention any experience you have in dealing with customers or stakeholders effectively.
Demonstrate Your Problem-Solving Abilities: In your application, share examples of how you've successfully managed high-risk situations or resolved complex issues in the past. This will show us that you can handle the challenges of the Flooding Coordinator position.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Lanes Group
✨Know Your Stuff
Make sure you understand the role of a Flooding Coordinator inside out. Familiarise yourself with Thames Water's Customer Risk Index (CRI) Model and be ready to discuss how you would manage high-risk customer journeys, especially those involving flooding and pollution.
✨Show Off Your People Skills
This role is all about building relationships, so be prepared to demonstrate your strong interpersonal skills. Think of examples where you've successfully collaborated with teams or resolved conflicts, as this will show you can advocate for customers effectively.
✨Be Proactive and Resourceful
During the interview, highlight your ability to think on your feet and manage multiple tasks under pressure. Share specific instances where you've had to prioritise work or come up with creative solutions to complex problems, as this aligns perfectly with the job requirements.
✨Embrace Continuous Improvement
The company values a culture of continuous improvement, so come prepared with ideas on how processes could be enhanced. Discuss any past experiences where you've identified inefficiencies and suggested improvements, showing that you're not just a doer but also a thinker.
