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For Companies At a Glance
- Tasks: Support the team with admin tasks, manage schedules, and ensure compliance.
- Company: Join Lanes Group, the UK's largest independent infrastructure partner with a focus on safety and quality.
- Benefits: Enjoy 24 days holiday, health cash plan, onsite parking, and a friendly work environment.
- Why this job: Be part of a dynamic team, gain valuable experience, and contribute to high standards in a fast-paced setting.
- Qualifications: Ideal for hard-working individuals with basic Microsoft 365 and Google Suite knowledge.
- Other info: We value diversity and encourage applications from all backgrounds.
The predicted salary is between 23000 - 30000 £ per year.
Overview
Join to apply for the Field Support Administrator role at Lanes Group.
At Lanes Group nothing is more important than the health, safety and well-being of our people and our customers. We are the UK’s largest independent specialist infrastructure delivery partner with a turnover in excess of £530 million (EBITDA £45m), and over 4,000 people with a countrywide network of locations. Our services cover the majority of the FTSE 100 & 250 respectfully.
Strong leadership, supporting our people, engagement with purpose, recognition, and operational excellence are central to our delivery. We are committed to quality and compliance in our delivery and strive to leave a legacy of high standards.
This role involves supporting the wider team of field support administrators, taking initiative with workload, and managing time effectively within day-to-day tasks. You will work as part of a team and assist with regional day-to-day duties with a high attention to detail in a fast-paced environment.
Position Details
Position: Field Support Administrator
Location: Camberley STW, Home Counties South Region (Camberley, Surrey)
Job Type: permanent, full-time
Hours: Monday to Friday, 37.5 hours per week (start times to be discussed at interview)
Salary: £27,081 per annum
Benefits: 24 days holiday (plus bank holidays); health cash plan; onsite parking; auto enrolment pension scheme; wellbeing support; friendly working environment.
Responsibilities
- Submissions of engineer’s hours to Payroll on a weekly and monthly basis by set deadline dates
- Submission of on call rota to payroll
- Managing the administrative duties with regards to engineers’ holiday, including generating reports
- Ensuring the regional calendar and rota are up to date
- Generating sickness reports on a daily, weekly and monthly basis
- Note taking during investigations and disciplinaries
- Booking engineers required courses and managing and documenting their certificates, ensuring that they are valid and any required training is renewed
- Helping with the uploading of CCTV footage of the completed works for Thames Water to review on BOX
- Looking at the jobs in terms of productivity and pricing up the completed jobs
- When necessary, conducting drug and alcohol tests for the engineers
- Assisting with the interview process for engineers, when required including note taking
- Ensuring the documents in and around the depot are kept up to date (including health and safety posters, fire warden and first aider posters, wellbeing posters, etc.)
- Submitting order requests for equipment for the stores, office and tipping
- Requesting PO numbers for order requests and uploading the delivery notes
- Challenging and accepting parking tickets (PCN’s)
- Responsible for stationary management: stationary for the office, PPE, managing any required purchase orders raised by the supplier
- Overseeing the submission and filing of a range of documents to the HR Management System, including but not limited to: New starters, Leavers, Probations, Changes in roles, salary, hours, manager; Investigations; Disciplinaries; Tipping; Expenses; Training certificates and cards; Authorised pay deductions
- Helping with any administrative duties which are required by the Regional Managers
- Any reasonable ad hoc projects, tasks, duties requested by senior management
- Be aware of Lanes Group policies and your responsibility towards them
What is essential is the ability to work safely to diagnose and deliver practical solutions to attain high levels of customer satisfaction.
About You
The ideal candidate will:
- Be hard working and respectful
- Comply with health and safety standards
- Have great interpersonal skills to create relationships with the team, engineers, HR and wider Lanes Group network
- Have basic knowledge of both Microsoft 365 and Google Suite
- Have solid communication skills (both written and verbal)
- Be resourceful and proactive
- Multi-task, prioritise, work under pressure and on own initiative
- Have the ability to deal with people at different levels
At Lanes Group, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued. We welcome and encourage applications from individuals of all backgrounds, including those from underrepresented groups. We are committed to equal opportunities for all employees. Lanes Group is a signatory of the Charter for Employer Positive About Mental Health run by Mindful Employer.
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Field Support Administrator employer: Lanes Group
Contact Detail:
Lanes Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Support Administrator
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Field Support Administrator. Understanding tasks like managing engineers' schedules and submitting payroll information will help you speak confidently about your ability to handle these duties during the interview.
✨Tip Number 2
Showcase your interpersonal skills by preparing examples of how you've successfully collaborated with teams in the past. This role requires strong communication, so be ready to discuss how you build relationships with colleagues and manage conflicts.
✨Tip Number 3
Research Lanes Group's values and commitment to health and safety. Being able to articulate how your personal values align with theirs can set you apart as a candidate who is not only qualified but also a good cultural fit.
✨Tip Number 4
Prepare to demonstrate your organisational skills. Since the role involves multitasking and managing various administrative duties, think of specific instances where you've successfully prioritised tasks and met deadlines in a fast-paced environment.
We think you need these skills to ace Field Support Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of a Field Support Administrator. Emphasise your attention to detail, organisational skills, and any experience with administrative tasks.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of Lanes Group that resonate with you, such as their commitment to health and safety or their focus on operational excellence.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Microsoft 365 and Google Suite, as well as your communication skills. Provide examples of how you've successfully managed multiple tasks or worked under pressure in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Lanes Group
✨Show Your Team Spirit
As a Field Support Administrator, teamwork is crucial. Be prepared to discuss your experiences working in teams and how you contribute to a collaborative environment. Highlight any specific examples where you supported colleagues or took initiative to help the team succeed.
✨Demonstrate Attention to Detail
This role requires a high level of attention to detail. During the interview, provide examples of how you've managed tasks that required precision, such as submitting reports or managing schedules. Mention any tools or methods you use to ensure accuracy in your work.
✨Communicate Clearly
Strong communication skills are essential for this position. Practice articulating your thoughts clearly and concisely. Be ready to explain complex ideas simply, especially when discussing your experience with Microsoft 365 and Google Suite, as well as your approach to handling administrative duties.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and how you handle pressure. Think of situations where you had to multi-task or prioritise effectively. Prepare to share how you approached these challenges and what the outcomes were.
