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- Tasks: Coordinate and schedule tankering operations for wastewater services across Manchester.
- Company: Join the UK's largest independent water and wastewater solutions provider.
- Benefits: Enjoy a competitive salary, 24 days holiday, pension scheme, and ongoing training.
- Why this job: Make a real impact in essential services while developing your career in a dynamic environment.
- Qualifications: Experience in scheduling or planning, strong customer service skills, and excellent organisation.
- Other info: Be part of a supportive team culture with opportunities for professional growth.
The predicted salary is between 24000 - 36000 £ per year.
We are seeking a skilled and proactive Works Planner to join our team, supporting the delivery of essential wastewater services across Manchester.
What We Offer
- Salary £30,000 per annum
- 37.5 hours per week Mon - Fri
- 24 Days holiday
- Pension scheme
- Death in service
- Ongoing training and professional development
- Opportunity to work with a leading water utility network
About The Role
This role is central to the coordination of our Tankering works, ensuring that field teams are deployed efficiently and that all customer issues – from blockages to pollution incidents – are responded to within tight timeframes.
As an Operations Scheduler, You Will
- Coordinate and schedule all planned tankering operations across the wastewater network, including routine sewer maintenance, capacity management, and support for planned engineering or maintenance activities.
- Develop and maintain efficient tankering schedules, ensuring optimal routing and resource allocation based on job priority, geographic area, and tanker availability to reduce travel time and operational costs.
- Monitor the delivery of planned tankering works throughout the day, updating internal systems and maintaining live communication with field operatives to track progress and manage any schedule changes.
- Liaise with internal teams and customers to provide updates of planned tankering activities, ensuring access arrangements and potential service impacts are clearly communicated and managed.
- Adjust schedules in response to changing operational conditions, resource availability, or network requirements, maintaining continuity and performance against KPIs.
- Work closely with Operational Management and Compliance Teams to ensure tankering works support wider asset management and maintenance programmes effectively and safely.
- Ensure accurate job creation, documentation, and closure within internal systems, including raising follow-on activities or compliance checks where necessary to meet regulatory standards.
- Champion a customer-first approach, ensuring that all planned tankering activities are delivered with professionalism and minimal disruption.
- Support and coach field teams and drivers on scheduling expectations and procedures, helping to foster a shared understanding of service priorities and best practice execution.
About You
- Previous experience in a scheduling, planning, or coordination role, ideally in utilities or field services.
- Strong understanding of customer service principles and a passion for delivering excellent experiences.
- Familiarity with wastewater network operations or related environmental/emergency response scenarios is desirable.
- Excellent organisational and multitasking skills in a fast-paced, dynamic environment.
- Confident using scheduling and work management systems.
- Strong communication and relationship-building abilities.
- A proactive mindset with the ability to problem-solve and adapt quickly to changing circumstances.
- A team player who contributes to a positive working culture and high-performing teams.
About The Lanes Group
The Lanes Group are the UK’s largest independent provider of water and wastewater solutions and services. We play a vital role in maintaining the seamless operations of the nation’s water systems. Formed in 1992, our half a billion-pound turnover ensures continued expansion for market share. Our key differentiator is our 4000+ staff and our resource pool that includes the most innovative fleet, plant, and equipment the market has to offer. We are an equal opportunities employer and welcome applications from under-represented members of the community. Strictly no agencies please.
Works Planner in Eccles employer: Lanes Group
Contact Detail:
Lanes Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Works Planner in Eccles
✨Tip Number 1
Get to know the company! Research The Lanes Group and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their mission.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral, which can give you a leg up in the hiring process.
✨Tip Number 3
Prepare for the interview by practising common questions related to scheduling and customer service. Think of examples from your past experiences that highlight your organisational skills and ability to adapt under pressure.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Works Planner in Eccles
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Works Planner role. Highlight any relevant experience in scheduling or planning, especially in utilities or field services. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about delivering excellent customer service and how your proactive mindset can benefit our team. Keep it concise but impactful!
Showcase Your Organisational Skills: In your application, give examples of how you've successfully managed multiple tasks in a fast-paced environment. We love candidates who can juggle priorities and adapt quickly, so let us know how you do it!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in directly!
How to prepare for a job interview at Lanes Group
✨Know Your Stuff
Make sure you understand the ins and outs of wastewater services and tankering operations. Brush up on relevant terminology and processes, as this will show your potential employer that you're genuinely interested in the role and have done your homework.
✨Showcase Your Organisational Skills
As a Works Planner, you'll need to juggle multiple tasks. Prepare examples from your past experience where you've successfully managed schedules or coordinated projects. This will help demonstrate your ability to thrive in a fast-paced environment.
✨Communicate Clearly
Strong communication is key in this role. Practice articulating how you would liaise with field teams and customers. Think about how you can convey complex information simply and effectively, as this will be crucial in your day-to-day responsibilities.
✨Emphasise Your Problem-Solving Skills
Be ready to discuss how you've tackled unexpected challenges in previous roles. The ability to adapt quickly and find solutions is vital for a Works Planner, so share specific examples that highlight your proactive mindset and resourcefulness.
