At a Glance
- Tasks: Lead a dynamic team to deliver top-notch customer service and operational excellence.
- Company: Join Lanes Group, the UK's largest independent infrastructure delivery partner.
- Benefits: Enjoy a competitive salary, 21 days holiday, and a friendly work environment.
- Other info: We value diversity and encourage applications from all backgrounds.
- Why this job: Make a real impact while developing your career in a supportive atmosphere.
- Qualifications: Previous managerial experience and strong communication skills are essential.
The predicted salary is between 45000 - 45000 £ per year.
At Lanes Group, nothing is more important than the health, safety and well-being of our people and our customers. It’s a major reason we are the UK’s largest independent specialist infrastructure delivery partner of choice with a turnover in excess of £530 million (EBITDA £45 m), with over 4,000 brilliant people and a countrywide network of operational locations. Our services cover the majority of the FTSE 100 & 250 respectfully.
Strong leadership is at our heart, supporting our people to ensure they are engaged with purpose, rewarded and recognised whilst delivering absolute operational excellence. In this critical role, you will ensure our organisation is known for being the best in everything we do, leaving a legacy of quality and compliance, and keeping our promises at all times.
Working in our Millbrook Depot, you will lead the way in delivering excellence for our customers, stakeholders, and our people. As an Operations Manager, you will bring ideas, passion and energy, inspiring and guiding your teams to succeed in delivering an essential service, measured by key metrics and standards.
About the Role:
- Manage and lead the operational team.
- Create a “get it right first time” mentality, fostering ownership and accountability to meet KPIs and SLAs.
- Ensure consistent process and policy implementation across our teams, including HR, health and safety, data protection, etc.
- Make data-led decisions, driving performance, managing resources, or identifying improvement opportunities.
- Drive the delivery of continuous improvement for our current processes and systems.
- Identify skills gaps and support and train regional team managers, reactive schedulers, and regional coordinators.
- Influence, build and maintain strong relationships with clients, field teams, and other key stakeholders.
- Create an inclusive and engaging environment where all team members are supported, valued, and coached.
- Embrace and promote Lanes Group values and culture.
- Undertake ad hoc projects, tasks or duties as required by the Senior Leadership Team.
Your contribution to the company:
- Drive delivery of key contractual KPIs.
- Drive excellent customer experience for both external and internal customers.
- Support team engagement, performance outcomes, and reduce attrition.
- Provide close collaboration and relationship building with clients.
- Strive to be always positive and constructive.
- Adhere to all company policies.
- Communicate clearly to help others.
- Deliver on commitments.
- Bring ideas that may enhance productivity or systems to the attention of Senior Management.
- Understand that by working together in unity we are ‘Stronger Together’.
If you enjoy working in a dynamic team and delivering the best in customer service, where no two days are the same, and want to join a growing company that values you and your ability, then we are the right Company for you.
What is essential is the ability to work safely to quickly diagnose and deliver practical and efficient solutions to attain the highest levels of customer satisfaction.
About You:
- The ideal candidate will have effective organisation skills and the ability to multitask and prioritise workload.
- Strong interpersonal, relationship building, networking skills, and communication are crucial.
- Proficiency in Microsoft Office Suite and strong attention to detail is imperative.
- Adaptability, flexibility, and resilience are key.
- Previous experience in change management and data analytics and reporting is beneficial.
Qualifications & Requirements:
- Previous experience in a managerial role is essential.
- Experience in the drainage, utilities, or retail industry will be beneficial.
- A full UK drivers licence.
At Lanes Group, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued and empowered. We believe that our differences make us stronger and are committed to providing equal opportunities for all employees. We welcome and encourage applications from individuals of all backgrounds, including those from underrepresented groups.
Lanes Group are a signatory of the ‘Charter for Employer Positive About Mental Health’ run by Mindful Employer.
Operations Manager in Eastleigh employer: Lanes Group
At Lanes Group, we prioritise the health, safety, and well-being of our employees, making us an exceptional employer in the infrastructure sector. Our Millbrook Depot offers a friendly working environment, competitive salary, and opportunities for professional growth through training and development initiatives. Join a dynamic team where your contributions are valued, and you can thrive in delivering outstanding customer service while being part of a company that champions diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in Eastleigh
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Operations Manager at Lanes Group!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Lanes Group or be willing to refer you for that Operations Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Lanes Group who’s on the lookout for their next Operations Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Operations Manager role at Lanes Group!
We think you need these skills to ace Operations Manager in Eastleigh
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Lanes Group. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Lanes Group
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Lanes Group. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
