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For Companies At a Glance
- Tasks: Support customers through proactive communication and ensure a seamless service experience.
- Company: Join Sapphire Utility Solutions, a leading partner in the utilities sector.
- Benefits: Enjoy 24 days holiday, hybrid working, and a company van.
- Why this job: Make a real difference by enhancing customer satisfaction in essential utility services.
- Qualifications: UK driving licence, IT skills, and customer service experience preferred.
- Other info: Be part of a supportive team that values your growth and contributions.
The predicted salary is between 26000 - 28000 £ per year.
Overview
We are thrilled to announce a major contract win with Yorkshire Water, supporting them in proactively and reactively maintaining their Wastewater Network for the next five years and beyond. We are recruiting for a Customer Liaison Officer to join our team within the Yorkshire Water Capitol Projects Framework. This is a fantastic opportunity to start a rewarding career with Lanes Group, working closely with one of our most exciting clients and contributing to their AMP8 objectives.
About The Role
You will be liaising with Yorkshire Water customers to ensure they are kept informed and up to date on any work that will be taking place within their area. You will liaise extensively with our Planners and Customer Excellence Partners to ensure that all work that will be performed is fed back to customers, to ensure that they have the best customer journey.
Key Responsibilities
- Working with operational and planning teams to resolve all customer/client queries, ensuring our clients/customers are satisfied with the outcome.
- Updating customer information on the company’s customer management systems
- To handle customer enquiries as well as managing complaints and issues
- To respond to all customer complaints within the agreed service levels of agreement
- Performing administrative tasks as assigned by the Customer/Planning Manager
- Working with the team to improve the customer journey
About You
- Excellent verbal, written and communication skills
- Active listening skills
- Patience and ability to remain calm in stressful situations
- Excellent interpersonal skills
- Ability to accept criticism
- Experience working within a customer service role, especially within the utilities industry is highly desirable.
Working Hours & Location
- £28k – £30k (Depending on suitability)
- Hours of Work: Monday to Friday, 40 hours, 8:00–16:30
- Location: Sheffield / Bradford
- 25 days holiday + Bank holidays
Why Join Lanes Group?
At Lanes Group, nothing is more important than the health, safety, and well-being of our people and customers. As the UK’s Largest Independent Specialist Infrastructure Delivery Partner, we
- Have a turnover exceeding £530 million (EBITDA £45 million)
- Employ over 4,000 brilliant people nationwide
- Operate through a countrywide network of operational locations
At Lanes Group, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued and empowered. We believe that our differences make us stronger and are committed to providing equal opportunities for all employees. We welcome and encourage applications from individuals of all backgrounds, including those from underrepresented groups. Join us in our commitment to creating a more inclusive and diverse world.
Join us and be part of a team that makes a real impact!
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Customer Liaison Officer employer: Lanes Group
Contact Detail:
Lanes Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Officer
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Sapphire Utility Solutions and their Better Rivers contract. Understanding their values and services will help you connect better during the conversation.
✨Tip Number 2
Practice your customer service skills! Since the role is all about liaising with customers, think of examples from your past experiences where you’ve handled customer queries or complaints effectively. This will show you’re ready for the job!
✨Tip Number 3
Be proactive! If you get the chance, reach out to current employees on LinkedIn to ask about their experiences. This can give you insider knowledge that might just set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at Sapphire Utility Solutions.
We think you need these skills to ace Customer Liaison Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Liaison Officer role. Highlight any relevant experience you have in customer service, especially in field-based roles. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Keep it professional but let your personality come through – we love a bit of character!
Showcase Your Communication Skills: As a Customer Liaison Officer, communication is key. In your application, demonstrate your ability to communicate effectively, whether it's through your writing style or by providing examples of past experiences where you’ve excelled in customer interactions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at Lanes Group
✨Know the Company Inside Out
Before your interview, take some time to research Sapphire Utility Solutions and their role in the utilities sector. Understand their values, recent projects, and how they interact with customers. This knowledge will help you tailor your answers and show that you're genuinely interested in the company.
✨Showcase Your Customer Service Skills
As a Customer Liaison Officer, your ability to communicate effectively is key. Prepare examples from your past experiences where you've successfully managed customer interactions or resolved complaints. Highlighting these skills will demonstrate your suitability for the role.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific customer situations. Think about potential challenges you might face in this role and prepare your responses. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Ask Insightful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
