Lanes Group is seeking a customer-focused coordinator for Derby/Spondon to handle enquiries by phone, email and messaging, resolve issues promptly and keep accurate records. The role requires excellent service, strong communication and the ability to work with internal teams.
You will use Microsoft Office and CRM systems, manage a varied workload in a fast-paced environment, and contribute to targets around response times and customer satisfaction.
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Customer Experience Advisor - Utilities & Water employer: Lanes Group
The Lanes Group is an exceptional employer, offering a friendly working environment and a strong commitment to employee growth within the dynamic field of water and wastewater solutions. With competitive pay, enhanced overtime rates, and generous holiday allowances, employees can thrive while contributing to essential services across Edinburgh and beyond. Join a dedicated team where your efforts directly impact the seamless operation of vital water systems, all backed by a company that values innovation and community engagement.
