Lanes Group plc, the UK's largest independent provider, seeks a confident, customer-focused complaints handler to manage issues from initial contact to resolution, keeping customers informed and coordinating with field teams.
Based at our Derby area site, you will work 40 hours per week with no weekend work. You will use BigChange and Severn Trent systems to investigate, log, and progress cases while delivering outstanding customer service.
#J-18808-LjbffrCustomer Complaint Investigator & Resolution Coordinator employer: Lanes Group
Lanes Group is an excellent employer, offering a supportive and friendly work environment for Drainage Engineers in Sussex. With comprehensive training and health benefits, employees are encouraged to grow their skills while working collaboratively in dedicated teams to deliver high-quality service. The company values safety and customer satisfaction, making it a rewarding place for those seeking meaningful employment in the drainage industry.
