Lanes Group in Derby/Spondon is seeking a customer service officer to handle enquiries by phone, email and WhatsApp. You will investigate complaints, maintain accurate records and work with field teams to deliver timely resolutions.
The position sits within the Severn Trent Water contract family and offers a supportive environment with opportunities for development. Youll be part of a team that emphasises service excellence and collaborative problem solving.
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Customer Care Specialist - Utilities (12-Month FTC) employer: Lanes Group
The Lanes Group is an exceptional employer, offering a friendly working environment and a strong commitment to employee growth within the dynamic field of water and wastewater solutions. With competitive pay, enhanced overtime rates, and generous holiday allowances, employees can thrive while contributing to essential services across Edinburgh and beyond. Join a dedicated team where your efforts directly impact the seamless operation of vital water systems, all backed by a company that values innovation and community engagement.
