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For Companies At a Glance
- Tasks: Lead a dynamic team to enhance customer service in the wastewater sector.
- Company: Join Sapphire Utility Solutions, a leading partner in utility services across the UK.
- Benefits: Enjoy a competitive salary, pension, 20 days holiday, and onsite gym.
- Other info: Supportive environment with continuous training and growth opportunities.
- Why this job: Make a real difference in essential services while developing your career.
- Qualifications: GCSEs in English and Maths, plus customer service experience required.
The predicted salary is between 32000 - 34000 £ per year.
Established in 2013, Sapphire Utility Solutions has quickly become the partner of choice for many clients across the UK in our chosen markets. We provide award-winning services to the clean water, wastewater, gas, multi-utilities and the highways sector. We are passionate about working alongside our clients and partners to maintain the utility services essential to modern life throughout the UK.
About The Role
Reporting to the Waste Water Scheduling Manager, the Waste Water Team Manager's main duties are to manage the Customer Team based within the United Utilities Head Office for Sapphire Utility Solutions. You will monitor and report on department and contract performance whilst driving customer improvement by working with relevant stakeholders. Please note, this role is permanent.
Location: United Utilities building, Haweswater House, Lingley Mere, Great Sankey, Warrington.
Hours: Monday to Friday 8-5 with 1 hour unpaid lunch
Salary: £32,000 - £34,000
Responsibilities
- Provide in-depth training in accordance with each individual's requirements
- Work with others to identify training & coaching needs
- Monitor & Maintain training documents
- Provide management support within the Validation team
- Maintain performance and internal/external SLAs
- Own and drive an efficient scheduling/case owner back office team and Maintain agreed standard of KPIs and ODIs
- Responsible for all systems to be fully maintained
- Full compliance of CMEX
- Drive change within the team including any wider team support
- Working with all staff to ensure everyone has continuous training and support when needed
- Escalating issues as they arise in a busy environment to team managers and scheduling manager
Experience And Qualifications Required For The Role
- Demonstrate knowledge of regulatory customer service standards
- Detailed knowledge of service level agreements across the Network Alliance
- Sound knowledge of escalation processes
- Detailed knowledge of wastewater processes
- Educated to at least GCSE level (including ‘C’ or above passes in English and Mathematics)
- Good knowledge of all internal/external systems
- A high degree of social skills for working in a customer-orientated environment.
- Previous customer contact experience (face to face, phone or internal customers)
What You Will Get In Return
In joining Sapphire Utility Solutions as part of the Lanes Group - the UK’s largest independent provider, we are committed to fostering a workplace culture that prioritises the well-being, growth, and safety of our employees. Through continuous training, professional development opportunities, and a supportive environment that values every individual's unique contribution, we empower our team to uphold the highest standards of integrity, collaboration, and inclusivity.
What We Offer
- Pension
- Death in service
- Employee assistance programme
- 20 days holiday plus bank holidays
- Modern, restaurant and outdoor seating
- Subsidised gym onsite
- Car parking
- Modern Office Environment
This position is open to Internal and External candidates. Any internal candidates currently employed within a division of the Lanes Group must complete an Internal Application form and submit to recruitment. We are an equal opportunities employer and welcome applications from under-represented members of the community. Strictly no agencies please.
Locations
Team Manager in Cheshire, Warrington employer: Lanes Group
Contact Detail:
Lanes Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Manager in Cheshire, Warrington
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to current employees at Sapphire Utility Solutions. A friendly chat can sometimes lead to job opportunities!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their services in clean water, wastewater, and gas sectors. This will help you tailor your answers and show that you’re genuinely interested in being part of the team.
✨Tip Number 3
Practice common interview questions and scenarios related to customer service and team management. Role-playing with a friend can help you feel more confident and articulate during the actual interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining Sapphire Utility Solutions and ready to contribute to our mission.
We think you need these skills to ace Team Manager in Cheshire, Warrington
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Team Manager role. Highlight your experience in customer service and any relevant knowledge of wastewater processes. We want to see how you fit into our culture and values!
Showcase Your Skills: Don’t just list your qualifications; demonstrate how your skills align with the responsibilities mentioned in the job description. Use specific examples from your past roles that show your ability to manage teams and drive performance.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key points stand out. This will help us quickly see why you’re a great fit for the role!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the position. Plus, it’s super easy!
How to prepare for a job interview at Lanes Group
✨Know Your Stuff
Make sure you brush up on your knowledge of wastewater processes and customer service standards. Familiarise yourself with the specific SLAs and CMEX compliance requirements that are relevant to the role. This will show that you're not just interested in the job, but that you understand the industry.
✨Showcase Your Leadership Skills
As a Team Manager, you'll need to demonstrate your ability to lead and support a team. Prepare examples of how you've successfully managed teams in the past, focusing on training, coaching, and driving performance improvements. Be ready to discuss how you handle escalations and maintain a positive team environment.
✨Engage with Stakeholders
Since the role involves working with various stakeholders, think about how you can effectively communicate and collaborate with them. Prepare to discuss your experience in stakeholder management and how you’ve driven change by working alongside others. This will highlight your ability to foster relationships and improve customer satisfaction.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team's current challenges, the company culture, or opportunities for professional development. This shows your genuine interest in the role and helps you assess if it's the right fit for you.