At a Glance
- Tasks: Lead and develop Welsh Water operations, ensuring exceptional service delivery and client relationships.
- Company: Join Sapphire Utility Solutions, a leader in utility infrastructure across the UK.
- Benefits: Enjoy 24 days annual leave, pension scheme, and ongoing professional development.
- Other info: Be part of a dynamic team with excellent career progression opportunities.
- Why this job: Make a real impact in a growing business delivering essential services.
- Qualifications: Experience in operational leadership and managing large-scale service delivery contracts.
The predicted salary is between 40000 - 50000 £ per year.
- Framework Manager
- About Sapphire Utility Solutions
Sapphire Utility Solutions (SUS) is a leading provider of utility infrastructure, repair, and maintenance services across the UK water sector.
Working in partnership with some of the country's largest water companies, we deliver innovative, efficient, and safe solutions that help maintain and improve critical infrastructure for millions of customers.
As part of our continued growth and commitment to excellence, we are seeking an experienced Framework Manager to lead and develop our Welsh Water operations, ensuring exceptional service delivery, strong client relationships, and sustainable business growth.
The Role
This is a key leadership position within the business, responsible for overseeing the successful delivery of our Welsh Water framework.
You'll lead operational teams across the region, drive performance, and ensure all activities are completed safely, efficiently, and in line with contractual requirements.
Working closely with internal stakeholders and the client, you'll play a pivotal role in shaping strategy, improving performance, identifying opportunities for growth, and maintaining Sapphire Utility Solutions' reputation for operational excellence.
Key Responsibilities
- Lead the delivery of all contractual and operational commitments across the Welsh Water framework.
- Provide strong leadership, direction, and support to regional operational and depot management teams.
- Foster a positive safety culture and ensure all works are delivered in accordance with company and client health, safety, environmental, and quality standards.
- Maintain accountability for regional operational performance and profitability.
- Ensure compliance with all contractual, statutory, and company requirements.
- Develop and maintain strong working relationships with Welsh Water and key stakeholders.
- Identify opportunities for service improvement, innovation, efficiency, and sustainable growth.
- Monitor and manage framework budgets, forecasts, and financial performance.
- Drive continuous improvement initiatives across operational processes and delivery methods.
- Conduct regular site visits to ensure operational excellence, safety compliance, and customer satisfaction.
- Lead performance reviews, resource planning, and workforce development activities.
- Support business development opportunities and contribute to future contract growth.
About You
To be successful in this role, you will possess a strong operational leadership background with experience managing large-scale service delivery contracts.
Requirements
- Full UK Driving Licence.
- Proven experience in a senior operational, framework, or contract management role.
- Strong commercial and financial acumen with experience managing budgets and P&L responsibility.
- Experience managing client relationships within a contractual environment.
- Demonstrable leadership experience across multi-site operations.
- Excellent communication, negotiation, and stakeholder management skills.
- Strong understanding of health, safety, environmental, and compliance requirements.
- Ability to drive performance, manage change, and deliver business objectives.
Desirable
- Experience within the utilities, water, wastewater, civil engineering, or infrastructure sectors.
- Knowledge of Welsh Water frameworks and regulatory requirements.
- Relevant management or operational qualifications.
What We Offer
At Sapphire Utility Solutions, our people are our greatest asset.
We are committed to providing an environment where employees can develop, succeed, and make a meaningful contribution to the future of the business.
Benefits
- 24 days annual leave plus bank holidays.
- Company pension scheme.
- Life Assurance.
- Company vehicle or car allowance (if applicable).
- Ongoing professional development and training.
- Career progression opportunities within a growing organisation.
- Employee assistance programme.
- Free onsite parking.
- Full PPE provided.
Why Join Sapphire Utility Solutions?
This is an opportunity to join a growing and ambitious business delivering essential services within the UK's critical infrastructure sector.
You'll have the autonomy to influence operational performance, build strong client partnerships, and play a significant role in the future success of our Welsh Water framework.
Sapphire Utility Solutions is an equal opportunities employer and welcomes applications from all backgrounds and communities.
Framework Manager in Bodelwyddan employer: Lanes Group
Lanes Group is an excellent employer, offering a supportive and friendly work environment for Drainage Engineers in Sussex. With comprehensive training and health benefits, employees are encouraged to grow their skills while working collaboratively in dedicated teams to deliver high-quality service. The company values safety and customer satisfaction, making it a rewarding place for those seeking meaningful employment in the drainage industry.
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We think you need these skills to ace Framework Manager in Bodelwyddan
Some tips for your application 🫡
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✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
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As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
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