Regional Manager in Barking

At Lanes Group, nothing is more important than the health, safety and well-being of our people and our customers. It’s a major reason we are the UK’s largest independent specialist infrastructure delivery partner of choice with a turnover fast approaching £700 million and an EBITDA of £68 million, with almost 4,500 brilliant people and a countrywide network of operational locations. Our services cover the majority of the FTSE 100 & 250, and we are the market leader in Regulated Wastewater Utilities.

In this critical role, you will ensure our organisation is known for being the best in everything we do, leaving a legacy of absolute quality and compliance, and keeping our promises at all times. Reporting to the Operations Director, you will be directly responsible for leading and developing an Operations Manager (who in turn leads a team of Field Managers, Technical Specialists and Waste Network Engineers) and overseeing the North London region to deliver a high level of customer service excellence and operational performance across our client’s Wastewater Network.

Position: Regional Manager
Location: Beckton Sewage Treatment Works, North London Region (Ilford, East London)
Job Type: Permanent, full time
Hours: Monday to Friday, 37.5 hours; taking part in the on-call rota
Salary: Competitive subject to experience
Benefits: 24 days holiday (plus bank holidays); personal learning; workplace pension; health cash plan; onsite parking; free access to wellbeing support

About the role: Due to continued growth and development, we are looking for customer-focused people to join us in our Utility Division, working on our Thames Water contract service to deliver real and effective solutions to wastewater network and drainage problems. This is a highly professional role that involves a great deal of skill and knowledge to manage people in a high-paced operational environment.

• Engage with clients on a weekly, if not daily, basis, utilising high-level stakeholder management.
• Build strong working relationships to help deliver key ODI’s/KPI’s the business model requires in line with the budgets set, promoting contractor engagement and taking accountability.
• Support the company to achieve its goals and objectives by region and the wider wastewater network.
• Collaborate with other Regional Managers to ensure all key ODI’s/KPI’s are met.
• Guide your team of Field Managers and Operations Manager to drive and manage performance of Engineers and Technical Specialists to effectively deliver practical and efficient solutions to attain the highest levels of customer satisfaction.
• Liaise with the HR team to help motivate and manage HR and Wellbeing related issues.
• Conduct and oversee investigations, disciplinary, grievances and appeals adhering to company policy.
• Endorse a culture of engagement and motivation within the team and promote Lanes Group’s values: Innovation, Integrity and Collaboration.
• Implement and enforce policies, procedures and Lanes Group standards across the region.
• Assist with recruitment efforts, by assessing each prospective staff and assigning them in the best possible locations and work to improve productivity, customer relations and service, and surpassing regional goals by coordinating, mentoring, and motivating operational staff.
• Drive and promote a culture of safety, excellence and compliance.
• Undertake site visits and audits to assess the conditions and recommend changes, working alongside the Health & Safety team to ensure the correct procedures are followed and meet government regulations and environmental, health and security standards.
• Encourage continuous improvement in line with H&S legislation and budgets, liaising with the Health, Safety & Wellbeing team to ensure the work environment complies with regulations set by the government regarding environmental, health and safety criteria.
• Inspire a team of operatives via a strong leadership style and customer service skills.
• Take accountability and responsibility in this high-profile operational position for the performance of the team across a large geographical area.
• Cross-functional working with all support functions within Lanes Group on a regular basis.
• Any other reasonable ad hoc duties when requested by the Senior Leadership Team.

So if you enjoy working in a fast-paced environment and delivering only the best in customer service, where no two days are the same and want to join a growing company that values you and your ability – but also strives to develop your potential and further your career progression, then we are the right Company for you.

The successful candidate will:

• Communicate care and passion for the Company and its brand.
• Strive to be positive and constructive at all times.
• Be straight talking about the facts of the situation – open discussions are the best way to find solutions.
• Deliver on commitments.
• Support all of the team that you are working with to ensure the achievement of goals.
• Adhere to all Lanes Group policies.

About you: The ideal candidate will have the following skills / experience:

• Must have a Full UK Driver’s Licence.
• Strong managerial experience in an operational environment.
• Leadership and strong interpersonal, relationship-building and networking skills.
• Strategic thinking and stakeholder management.
• Change management along with being resilient, flexible and adaptable.
• Confidentiality is important within this position and we are looking for someone with experience of working with sensitive information.
• Prioritise your workload and being organised is crucial as this is a fast-paced position.
• Have the ability to deal with people at different levels.
• Proficient within the Microsoft Office Suite.

Although it is not essential, it would be desirable if the successful candidate has one of the following:

• a Bachelor's Degree in Business Management / Administration, Operations Management.
• a Certified Business Operations Professional (CBOP) qualification.
• a Certified Operations Manager (COM) qualification or a similar relevant qualification.

Previous experience in the drainage industry or utilities industry is beneficial.

Inclusive workplace statement: At Lanes Group, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued and empowered. We believe that our differences make us stronger and are committed to providing equal opportunities for all employees. We welcome and encourage applications from individuals of all backgrounds, including those from underrepresented groups.

Lanes Group is a signatory of the Charter for Employer Positive About Mental Health run by Mindful Employer.