Operations Manager in Barking

At Lanes Group, nothing is more important than the health, safety and well-being of our people and our customers. It’s a major reason we are the UK’s largest independent specialist infrastructure delivery partner of choice with a turnover in excess of £530 million, (EBITDA £45m), with over 4,000 brilliant people and a countrywide network of operational locations. Our services cover the majority of the FTSE 100 & 250 respectively.

Strong leadership is at our heart, supporting our people to ensure they are engaged with purpose, rewarded and recognised whilst delivering absolute operational excellence. In this critical role, we aim to ensure our organisation is known for being the best in everything we do, leaving a legacy of absolute quality and compliance, and keeping our promises at all times.

As an Operations Manager, you will be a key part of the management team overseeing high-level HR duties, liaising with the Recruitment Department to manage depot requirements and setting training standards. You will also be responsible for the analysis and improvement of organisational processes, working to improve quality, productivity and efficiency for your region. This is a field and office-based role covering the South London region where you will work to improve customer service and wastewater network performance through effective leadership and performance management of staff. You will manage the supply chain and analyse performance ensuring that targets are met.

About the role: Due to continued growth and development, we are looking for customer-focused people to join us in our Utility Division, working on our Thames Water contract service to deliver real and effective solutions to wastewater network and drainage problems.

The Operations Manager will:

• Be responsible for the operational performance management and development of Field Managers, Technical Specialists and Field Support Administrators to ensure both quality and quantity at maximum efficiency.
• Provide on and off-site management of the Field Managers, coaching and providing feedback using reports generated by the central performance team.
• Develop and implement continuous improvements within company processes and field activities to improve customer service and internal visibility of performance.
• Improve and develop internal communications by having active discussions with the Command Centre, TWUL and supply chain.
• Liaise with the Regional Manager to agree daily/weekly field availability and work composition.
• Manage regional resources/vehicle profile issues.
• Manage complaints and ensure resolution through direct action.
• Ensure Health and Safety compliance is met throughout the business conducting regular site audits within the region.

Required Experience:

• You will have strong managerial experience.
• You will be a natural leader and confident in managing a team of Field Managers, Technical Specialists and a Field Support Administrator.
• You will have strong interpersonal skills and the ability to develop relationships with key stakeholders within the business.
• The successful candidate will be fully proficient in the Microsoft Office Suite.
• The ability to multitask and prioritise your workload.
• The successful candidate must have a Full UK Driver's Licence.

This is an exciting opportunity to work for a market-leading business with a fantastic company culture to match! We are an equal opportunities employer and welcome applications from under-represented areas of the community. Lanes Group are a signatory of the 'Charter for Employer Positive About Mental Health' run by Mindful Employer.

Please note: we do reserve the right to close this advertisement early if we receive a high volume of suitable applications.