Operational Planner in Baildon

We are thrilled to announce a major contract win with Yorkshire Water, supporting them in proactively and reactively maintaining their Wastewater Network for the next five years and beyond. We are currently recruiting for a Planner to join our team, delivering exceptional customer service and innovative operational solutions based in Bradford, Yorkshire. This is a fantastic opportunity to start a rewarding career with Lanes Group, working closely with one of our most exciting clients and contributing to their AMP8 objectives.

Responsibilities

• Working with the Planning Team Leader and a wider team of Planners, you will ensure work is coordinated and scheduled efficiently for our Field Operatives.
• With a ‘Right First Time’ approach, plan preventive, planned and re-active maintenance within contractual SLAs, whilst optimising travel routes and field productivity.
• Keeping track of Ops non-completions throughout the day and planning top-up work to meet the completion targets.
• Working closely with stores/supervisors in order to plan and complete jobs.
• Answering and resolving customer enquiries and demonstrating ownership of the problem.
• Building effective working relationships with the field operations.
• Undertaking ad-hoc projects as required by the Planning Team Leader.
• Working closely with the key Operational stakeholders to identify and rectify issues whilst improving the effectiveness of the operations department.
• Engage with external and internal customers in scheduled meetings.
• Work with teams to enhance data quality in work promotion and scheduling to drive continuous improvement.
• Maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated.
• Ensure that all the client and operational requirements are met in a professional and efficient manner.
• You will ensure the highest level of customer service is achieved, to both external and internal customers, providing excellent customer satisfaction.
• Provide a positive and innovative input into the team, through provision of solutions to problems and embracing change.

Skills, Behaviours and Qualifications

• Experienced Planner, preferably in the Utilities Industry.
• Fantastic Attention to Detail.
• Experience of working within a fast-paced environment would be an advantage.
• Competent skills in Microsoft Office, particularly Excel.
• Customer focused with the desire to provide a fantastic customer experience.
• Strong understanding of reactive wastewater network maintenance, including repair and survey processes would be an advantage.
• Ability to analyse and validate operational data to ensure accurate scheduling.
• Experience managing works requiring customer access and traffic management considerations would be an advantage.
• Familiarity with scheduling software and operational planning tools used within the water industry contracts would be an advantage.

This position is open to Internal and External candidates. We are an equal opportunities employer and welcome applications from under-represented members of the community.