At a Glance
- Tasks: Manage scheduling for wastewater services, ensuring timely responses and customer satisfaction.
- Company: Join Lanes Group, a leader in customer-focused water management solutions.
- Benefits: Enjoy 23 days holiday, onsite perks, and a supportive work environment.
- Other info: We value diversity and promote mental health awareness in the workplace.
- Why this job: Be part of a dynamic team making a real difference in the community.
- Qualifications: Strong communication skills and a proactive attitude are essential.
The predicted salary is between 28000 - 28000 £ per year.
Position: Reactive Scheduler - Night Shift (7:30 pm – 7:30 am)
Location: Durrington Head Office, Worthing, West Sussex
Job Type: Permanent, full‑time
Hours: 4 nights on 4 nights off, 38.5 hours per week (7:30 pm – 7:30 am)
Salary: £28,000 per annum (dependent on experience)
Responsibilities
- To allocate all works associated with waste water network within service level agreements and as promised to the customer on behalf of Southern Water.
- To ensure all work is allocated to Field Staff to enable KPI’s, Customer promises and productivity targets to be met and customers are updated where delays occur.
- To ensure full compliance via WNS work checking and raise follow on activities via VISTEC as required.
- To give assistance, support and guidance on all customer related issues as they arise and escalated issues to Senior Scheduler in a timely manner.
- To support the development and implementation of a comprehensive scheduling regime which fully aligns with the Client’s own Customer Vision and ‘Customer Journey’ and supports Lanes Group operational requirements.
- To ensure any emergency response requirements such as pollution and internal floods are actioned and resolved in accordance with all stakeholder requirements, supporting both the Client and any other agencies involved.
- To be a role model for customer excellence and ensure that all staff and operatives embrace and implement the customer service aspirations of the Contract.
- Undertake any other work as reasonably required of you by the Customer Operations Manager or Senior Scheduler.
- Work closely with Field Management teams to maximise resources and ensure customer issues are resolved as timely as possible and to an industry leading standard.
- Be part of high performing teams that embrace a culture of continuous improvement, delivering process change and operational efficiencies.
- Establish positive and productive client relationships, ensuring regular, constructive two-way communication.
- Ensure all resources are utilised effectively – maximising output whilst minimising cost.
- Act as a customer champion supporting the design and implementation of customer experience initiatives and protecting Lanes Group brand and reputation and safeguarding against future claims and disputes.
- Anticipate future operational or compliance risks, mitigating or escalating as required.
- Ensure end to end process compliance, identifying and removing blockers and ineffective ways of working.
- Be aware of all Lanes Group policies and your responsibilities towards them.
- Any reasonable ad‑hoc tasks, duties or projects requested by management.
About you / Qualifications
- Be hard working and respectful
- Comply with health and safety standards
- Have great interpersonal skills to create relationships with the team, engineers, and wider Lanes Group network
- Have basic knowledge of Microsoft 365
- Have solid communication skills (both written and verbal) with professional telephone etiquette
- Be resourceful and proactive
- Multi‑task, prioritise, work under pressure and on own initiative
- Have the ability to deal with people at different levels
Benefits
- 23 days holiday (including bank holidays) and your birthday off
- Onsite restaurant
- Onsite parking
- Personal learning
- Health cash plan
- Auto enrolment pension scheme
- Enhanced maternity and paternity
- Friendly working environment
We welcome and encourage applications from individuals of all backgrounds, including those from underrepresented groups. We are committed to providing equal opportunities for all employees. Lanes Group are a signatory of the 'Charter for Employer Positive About Mental Health' run by Mindful Employer.
Reactive Scheduler - Nights in Worthing employer: Lanes Group PLC
At Lanes Group, we pride ourselves on being an excellent employer, offering a supportive and friendly working environment at our Durrington Head Office in Worthing. As a Reactive Scheduler on the night shift, you will benefit from a competitive salary, generous holiday allowance, and opportunities for personal learning and development, all while contributing to a culture of continuous improvement and customer excellence. Join us to be part of a high-performing team that values your contributions and promotes a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Reactive Scheduler - Nights in Worthing
✨Tip Number 1
Network like a pro! Reach out to current employees at Southern Water or Lanes Group on LinkedIn. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common questions related to scheduling and customer service. We all know that being able to demonstrate your problem-solving skills is key, so have some examples ready!
✨Tip Number 3
Show off your enthusiasm for the role! When you apply through our website, make sure to highlight why you're excited about working nights and how you can contribute to the team’s success.
✨Tip Number 4
Follow up after your interview with a thank-you email. It shows you're keen and professional, plus it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Reactive Scheduler - Nights in Worthing
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Reactive Scheduler role. Highlight relevant experience and skills that match the job description, like your ability to manage customer relationships and work under pressure.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention specific examples of how you've handled similar responsibilities in the past.
Show Off Your Communication Skills:Since solid communication is key for this role, make sure your written application reflects that. Keep your language clear and professional, and double-check for any typos or errors.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Lanes Group PLC
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Reactive Scheduler. Familiarise yourself with the key tasks like allocating work, ensuring compliance, and managing customer relationships. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Interpersonal Skills
Since this role requires great interpersonal skills, be prepared to discuss examples of how you've built relationships in previous jobs. Think about times when you’ve successfully communicated with team members or resolved customer issues. This will highlight your ability to fit into their team and culture.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. For instance, they might ask how you would handle a delay in service or an emergency response situation. Practise articulating your thought process clearly and confidently, as this will showcase your proactive approach.
✨Demonstrate Your Resourcefulness
Being resourceful is key in this role. Think of examples where you've had to multi-task or prioritise under pressure. Share specific instances where you’ve effectively managed resources to meet targets or improve efficiency. This will illustrate your capability to thrive in a fast-paced environment.
