At a Glance
- Tasks: Coordinate and allocate work for wastewater network, ensuring top-notch customer service.
- Company: Join Lanes Group, the UK's leading independent infrastructure delivery partner.
- Benefits: Competitive salary, career progression, and a commitment to your well-being.
- Other info: Diverse and inclusive workplace with a focus on health and safety.
- Why this job: Be part of a dynamic team delivering impactful solutions in a fast-paced environment.
- Qualifications: Strong interpersonal skills, basic tech knowledge, and a proactive attitude.
The predicted salary is between 36000 - 60000 £ per year.
Strong leadership at our heart, supporting our people ensuring they are engaged with purpose, rewarded and recognised whilst delivering absolute exacting operational excellence. In this critical role of ensuring our organisation is known for being the best in everything we do, known for leaving a legacy of absolute quality and compliance, and keeping our promises at all times is our absolute mantra.
Planning is seen, both internally and externally, as an integral part of the business, driving the smooth completion of work in the field and consistently providing excellent customer service, collaboration, accountability, leadership and a multi-skilled workforce. Due to continued growth and development, we are now looking for customer focused people to join us in our Utility Division, working on our Thames Water contract service to deliver real and effective solutions to waste-water network and drainage problems.
- To allocate all works associated with wastewater network within service level agreements and as promised to the customer on behalf of Thames Water.
- To ensure all work is allocated to Field Staff to enable KPI's, Customer promises and productivity targets to be met and customers are updated where delays occur.
- To ensure full compliance via WNS work checking and raise follow on activities via VISTEC as required.
- To give assistance, support and guidance on all customer related issues as they arise and escalate issues to Senior Scheduler in a timely manner.
- To support the development and implementation of a comprehensive scheduling regime which fully aligns with the Client's own Customer Vision and 'Customer Journey' and supports Lanes Group operational requirements.
- To ensure any emergency response requirements such as pollution and internal floods are actioned and resolved in accordance with all stakeholder requirements, supporting both the Client and any other agencies involved.
- To be a role model for customer excellence and ensure that all staff and operatives embrace and implement the customer service aspirations of the Contract.
- Work closely with Field Management teams to maximise resources and ensure customer issues are resolved as timely as possible and to an industry leading standard.
- Be part of high performing teams that embrace a culture of continuous improvement, delivering process change and operational efficiencies.
- Ensure all H&S, HR and other Lanes Group policies are fully adhered to.
- Establish positive and productive client relationships, ensuring regular, constructive two-way communication.
- Ensure all resources are utilised effectively - maximising output whilst minimising cost.
- Act as a customer champion supporting the design and implementation of customer experience initiatives and protecting Lanes Group brand and reputation.
- Anticipate future operational or compliance risks, mitigating or escalating as required.
- Ensure end to end process compliance, identifying and removing blockers and ineffective ways of working.
- Be aware of Lanes Group policies and your responsibilities towards them.
- Any reasonable ad-hoc duties requested by management.
If you enjoy working in a fast paced environment and delivering only the best in customer service, where no two days are the same and want to join a growing company that values you and your ability, then we are the right Company for you.
What is essential is the ability to work safely to quickly diagnose and deliver practical and efficient solutions to attain the highest levels of customer satisfaction.
Qualifications
- Be hard working and respectful.
- Comply with health and safety standards.
- Have great interpersonal skills to create relationships with the team, engineers, and wider Lanes Group network.
- Have basic knowledge of both Microsoft 365 and Google Suite.
- Have solid communication skills (both written and verbal).
- Be resourceful and proactive.
- Multi-task, prioritise, work under pressure and on own initiative.
- Have the ability to deal with people at different levels.
At Lanes Group nothing is more important than the health, safety and well-being of our people and our customers. We are dedicated to fostering a diverse and inclusive workplace where everyone feels valued and empowered. We believe that our differences make us stronger and are committed to providing equal opportunities for all employees. We welcome and encourage applications from individuals of all backgrounds, including those from underrepresented groups.
Reactive Scheduler in Slough employer: Lanes Group PLC
At Lanes Group, we pride ourselves on being an exceptional employer that champions the growth and development of our emerging talent. Our inclusive work culture fosters collaboration and innovation, ensuring that every employee has access to meaningful career pathways and continuous improvement opportunities. Located in a vibrant community, we offer a supportive environment where your contributions are valued, and you can make a real impact on the future of our workforce.
StudySmarter Expert Advice🤫
We think this is how you could land Reactive Scheduler in Slough
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Lanes Group. Check out their values and mission statement. This will help you align your answers with what they care about, showing that you're not just another candidate but someone who truly fits in.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. Focus on how your skills can contribute to their customer service goals and operational excellence. The more comfortable you are, the better you'll come across!
✨Tip Number 3
Show off your problem-solving skills! Be ready to share examples of how you've tackled challenges in the past. Think about times when you’ve had to think on your feet or manage multiple tasks under pressure—these stories will resonate well with their need for a proactive scheduler.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. Mention something specific from your conversation to remind them of your chat. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Reactive Scheduler in Slough
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight how your skills and experiences align with the Reactive Scheduler role. We want to see how you can contribute to our mission of operational excellence and customer satisfaction.
Showcase Your Communication Skills:Since solid communication is key in this role, use your written application to demonstrate your ability to convey information clearly and effectively. We love seeing candidates who can articulate their thoughts well!
Highlight Your Problem-Solving Abilities:In your application, share examples of how you've tackled challenges in previous roles. We’re looking for proactive individuals who can quickly diagnose issues and deliver practical solutions, just like we do at StudySmarter.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Lanes Group PLC
✨Know the Company Inside Out
Before your interview, take some time to research Lanes Group and their commitment to customer service and operational excellence. Understand their values and how they prioritise health and safety. This will help you align your answers with what they stand for.
✨Showcase Your Problem-Solving Skills
As a Reactive Scheduler, you'll need to demonstrate your ability to quickly diagnose issues and deliver practical solutions. Prepare examples from your past experiences where you've successfully resolved problems under pressure, highlighting your resourcefulness and proactive approach.
✨Emphasise Team Collaboration
Lanes Group values teamwork and collaboration. Be ready to discuss how you've worked effectively within teams in the past, especially in high-pressure situations. Mention any specific instances where your interpersonal skills helped build strong relationships with colleagues or clients.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-life scenarios related to scheduling and customer service. Think about how you would manage delays or escalations and be prepared to articulate your thought process clearly. This will show your understanding of the role's demands.
