Reactive Scheduler

We are recruiting for a number of Reactive Schedulers to plan and manage essential jobs for our engineers. This is a fantastic opportunity to start a new career with us here at Lanes Group!

At Lanes Group, nothing is more important than the health, safety and wellbeing of our people, our customers and the communities we serve. As one of the UK's leading infrastructure delivery partners, we employ around 5,000 talented people across a nationwide network of depots and operational locations, delivering annual revenues in excess of £650 million.

We provide essential infrastructure, drainage, wastewater and utility services to many of the UK's leading organisations, including a significant number of FTSE 100 and FTSE 250 companies. Our success is built on the expertise of our people, our commitment to doing things safely and professionally, and our focus on delivering outstanding service every day.

We are looking for a proactive scheduler to join our emergency response team, making sure our engineers reach customers in their hour of need when they are experiencing sewer and drainage problems.

Position: Reactive Scheduler

Location: Durrington Head Office, Worthing, West Sussex

Job Type: Permanent, full-time

Hours: 4 days on 4 days off, 44 hours per week.

Salary: £26,845 per annum, depending upon experience

Benefits:

• 23 days holiday (including bank holidays) plus your birthday off
• Health cash plan
• Onsite parking
• Auto enrolment pension scheme
• Enhanced maternity and paternity
• Retention loyalty scheme based on length of service
• Friendly working environment

Responsibilities:

• To allocate all works associated with waste water network within service level agreements and as promised to the customer on behalf of Southern Water.
• To ensure all work is allocated to Field Staff to enable KPI’s, Customer promises and productivity targets to be met and customers are updated where delays occur.
• To ensure full compliance via WNS work checking and raise follow on activities via VISTEC as required.
• To give assistance, support and guidance on all customer related issues as they arise and escalate issues to Senior Scheduler in a timely manner.
• To support the development and implementation of a comprehensive scheduling regime which fully aligns with the Client’s own Customer Vision and ‘Customer Journey’ and supports Lanes Group operational requirements.
• To ensure any emergency response requirements such as pollution and internal floods are actioned and resolved in accordance with all stakeholder requirements, supporting both the Client and any other agencies involved.
• To be a role model for customer excellence and ensure that all staff and operatives embrace and implement the customer service aspirations of the Contract.
• Undertake any other work as reasonably required of you by the Customer Operations Manager or Senior Scheduler.
• Work closely with Field Management teams to maximise resources and ensure customer issues are resolved as timely as possible and to an industry leading standard.
• Be part of high performing teams that embrace a culture of continuous improvement, delivering process change and operational efficiencies.
• Establish positive and productive client relationships, ensuring regular, constructive two-way communication.
• Ensure all resources are utilised effectively - maximising output whilst minimising cost.
• Act as a customer champion supporting the design and implementation of customer experience initiatives and protecting Lanes Group brand and reputation and safeguarding against future claims and disputes.
• Anticipate future operational or compliance risks, mitigating or escalating as required.
• Ensure end to end process compliance, identifying and removing blockers and ineffective ways of working.
• Be aware of all Lanes Group policies and your responsibilities towards them.
• Any reasonable ad-hoc tasks, duties or projects requested by management.

If you thrive working in a fast paced environment and delivering only the best in customer service, where no two days are the same and want to join a growing company that not only values you and your ability but also strives to develop your potential and further your career progression, then we are the right Company for you.

About you:

The ideal candidate will:

• Be hard working and respectful
• Comply with health and safety standards.
• Have great interpersonal skills to create relationships with the team, engineers, and wider Lanes Group network
• Have basic knowledge of Microsoft 365
• Have solid communication skills (both written and verbal) with professional telephone etiquette
• Be resourceful and proactive
• Multi-task, prioritise, work under pressure and on own initiative
• Have the ability to deal with people at different levels

At Lanes Group, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued and empowered. We believe that our differences make us stronger and are committed to providing equal opportunities for all employees. We welcome and encourage applications from individuals of all backgrounds, including those from underrepresented groups.

Lanes Group are a signatory of the 'Charter for Employer Positive About Mental Health' run by Mindful Employer.