At a Glance
- Tasks: Manage engineer schedules, training, and compliance documentation while supporting HR processes.
- Company: Join a dynamic team in a supportive and collaborative environment.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Fast-paced role with plenty of opportunities to learn and grow.
- Why this job: Be the backbone of our operations and make a real difference in the team.
- Qualifications: Strong work ethic, great people skills, and proficiency in Microsoft 365.
The predicted salary is between 30000 - 42000 £ per year.
We provide essential infrastructure, drainage, wastewater and utility services to many of the UK's leading organisations, including a significant number of FTSE 100 and FTSE 250 companies. Our success is built on the expertise of our people, our commitment to doing things safely and professionally, and our focus on delivering outstanding service every day. In this critical role of ensuring our organisation is known for being the best in everything we do, known for leaving a legacy of absolute quality and compliance and keeping our promises at all times is our absolute mantra About the Role: Due to continued growth and development, we are now looking for customer focused people to join us in our Waste Network Division, working to deliver real and effective solutions to waste-water network and drainage problems. Your responsibilities will cover the following:
What is essential is the ability to work safely to quickly diagnose and deliver practical and efficient solutions to attain the highest levels of customer satisfaction.
- Submissions of engineer's hours to Payroll on a weekly and monthly basis by set deadline dates
- Submission of on call rota to payroll
- Managing the administrative duties with regards to engineers' holiday, including generating reports
- Ensuring the regional calendar and rota are up to date
- Generating sickness reports on a daily, weekly and monthly basis
- Note taking during investigations and disciplinaries
- Booking engineers required courses and managing and documenting their certificates, ensuring that they are valid and any required training is renewed
- Assisting with the interview process for engineers, when required including note taking
- Ensuring the documents in and around the depot are kept up to date (including but not limited to health and safety posters, fire warden and first aider posters, wellbeing posters, etc.)
- Submitting order requests for equipment for the stores, office and tipping
- Requesting PO numbers for order requests and uploading the delivery notes
- Challenging and accepting parking tickets (PCN's)
- Responsible for stationary management: stationary for the office, PPE, managing any required purchase orders raised by the supplier
- Overseeing the submission and filing of a range of documents to the HR Management System, including but not limited to:
- New starters
- Leavers
- Probations
- Changes in roles, salary, hours, manager
- Investigations
- Disciplinaries
- Tipping
- Expenses
- Training certificates and cards
- Authorised pay deductions
- Helping with any administrative duties which are required by the Regional Managers
- Any reasonable ad hoc projects, tasks, duties requested by senior management
Be aware of Lanes Group policies and your responsibility towards them.
So if you enjoy delivering only the best in customer service, where no two days are the same and want to join a growing company that not only values you and your ability - but also strives to develop your potential and further your career progression, then we are the right Company for you.
About You: The ideal candidate will:
- Be hard working and respectful
- Comply with health and safety standards.
- Have great interpersonal skills to create relationships with the team, engineers, HR and wider Lanes Group network
- Have basic knowledge of both Microsoft 365 and Google Suite
- Have solid communication skills (both written and verbal)
- Be resourceful and proactive
- Multi-task, prioritise, work under pressure and on own initiative
- Have the ability to deal with people at different levels
At Lanes Group, nothing is more important than the health, safety and wellbeing of our people, our customers and the communities we serve. As one of the UK's leading infrastructure delivery partners, we employ around 5,000 talented people across a nationwide network of depots and operational locations, delivering annual revenues in excess of £650 million.
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Field Support Administrator employer: Lanes Group PLC
At Lanes Group, we pride ourselves on being an exceptional employer that champions the growth and development of our emerging talent. Our inclusive work culture fosters collaboration and innovation, ensuring that every employee has access to meaningful career pathways and continuous improvement opportunities. Located in a vibrant community, we offer a supportive environment where your contributions are valued, and you can make a real impact on the future of our workforce.
StudySmarter Expert Advice🤫
We think this is how you could land Field Support Administrator
✨Tip Number 1
Network like a pro! Reach out to current employees in similar roles or departments. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. We want to see how you fit in, so be ready to share how your skills align with our mission.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed multiple tasks or projects in the past. We love candidates who can juggle responsibilities like a champ.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in our minds and shows your enthusiasm for the role. Plus, it’s just good manners!
We think you need these skills to ace Field Support Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience relevant to the Field Support Administrator role. We want to see how your skills match up with the responsibilities listed in the job description, so don’t hold back!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Be sure to mention your interpersonal skills and any experience with Microsoft 365, as these are key for us.
Show Off Your Multitasking Skills:In your application, give examples of how you've successfully managed multiple tasks at once. We love candidates who can juggle priorities and work off their own initiative, so let us know how you do it!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Lanes Group PLC
✨Know Your Responsibilities
Make sure you understand the key responsibilities of a Field Support Administrator. Familiarise yourself with tasks like managing calendars, handling engineer training, and overseeing documentation. This will help you demonstrate your knowledge and show that you're ready to take on the role.
✨Show Off Your Interpersonal Skills
Since this role requires great interpersonal skills, think of examples from your past experiences where you've built strong relationships or resolved conflicts. Be prepared to discuss how you can effectively communicate and collaborate with engineers and senior management.
✨Demonstrate Your Microsoft 365 Competence
Brush up on your Microsoft 365 skills before the interview. Be ready to talk about how you've used tools like Excel for tracking hours or Outlook for managing calendars. If you have any specific examples of how these tools helped you in previous roles, share them!
✨Prepare for HR and Recruitment Questions
Since you'll be assisting with HR processes, expect questions related to recruitment and compliance. Think about your experience with interviews or paperwork processing, and be ready to discuss how you ensure compliance in your work. This shows you're not just organised but also understand the importance of following procedures.
