At a Glance
- Tasks: Lead a vibrant team to deliver unforgettable guest experiences in a fun environment.
- Company: Join Lane7, the ultimate destination for an epic night out in Newcastle.
- Benefits: Enjoy a competitive salary, generous holiday, and free activities for you and friends.
- Other info: Engage in exciting team socials and annual awards to celebrate success together.
- Why this job: Be part of a dynamic venue where your leadership can shine and make a difference.
- Qualifications: Management experience in hospitality or leisure, with a passion for guest satisfaction.
The predicted salary is between 31000 - 31000 £ per year.
Could you be what we’re looking for? As our business continues to expand and bring the full throttle best night out in one place experience. We’re now looking for an experienced Assistant Manager ready to help set the pace, lead from the front and drive this huge venue to its full potential.
The Role
As Assistant Manager, you’ll have to support with the responsibility for the performance, culture, and success of the site. You’ll lead from the front, setting standards, building a strong leadership team, and delivering an exceptional guest experience across multiple revenue streams.
Key Responsibilities
- Ensure positive guest service in all areas.
- Respond to complaints within the given parameters or escape to the Deputy / General Manager, taking any and all appropriate actions to turn dissatisfied guests into returning guests.
- Managing shifts covering the entire venue.
- Adhere to company standards and service levels to increase sales, minimise costs, beverage, supply and labour costs.
- Actively participate in all areas of the operation from gaming, food, beverage, events, sport and labour whilst maintaining required standards of operation in daily activities.
- Create an environment that is team focused and encourage a professional and motivating atmosphere for all team members.
To be a success with Lane7, you’ll:
- Have got management experience in the leisure, hospitality, or F&B sector?
- Be an Assistant Manager able to lead by example and supervise a team throughout every daily activity.
- Be an Assistant Manager who can inspire and motivate your team to deliver outstanding guest experiences from the moment they step through the door.
- Be a great communicator.
- Have a positive, can-do and problem-solving attitude no matter the task that faces you.
- Have the ability to create a sense of fun, for you, the guests and the team.
What We’ll Offer
- Salary - £31,000
- 28 days holiday per year (Plus 1 day per every year worked, Up to 5 years of service)
- Company pension contribution
- Free bowling and activities for you and up to 3 others when you aren’t working (off-peak time)
- 25% off food and drink
- Get involved with different social activities throughout the year through our team social calendar
- Annual team awards party
- Cycle2Work scheme partnered with Halfords
- Refer a friend scheme
Assistant Manager - Lane7 - Newcastle in Newcastle upon Tyne employer: Lane7
Lane7 is an exceptional employer that prioritises a vibrant work culture and employee growth, making it an ideal place for those looking to thrive in the hospitality sector. With competitive salaries, generous holiday allowances, and unique perks like free bowling and team social events, we foster a supportive environment where you can lead a dynamic team and create memorable experiences for our guests in the heart of Newcastle. Join us to be part of a fun, motivated atmosphere that values your contributions and encourages professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager - Lane7 - Newcastle in Newcastle upon Tyne
✨Tip Number 1
Get to know the venue! Before your interview, pop into Lane7 and soak up the atmosphere. Chat with staff and guests to understand what makes it tick. This will help you show your passion and knowledge during the interview.
✨Tip Number 2
Practice your leadership stories! Think of times when you've inspired your team or turned a situation around. We want to hear how you lead from the front, so have those examples ready to share.
✨Tip Number 3
Show off your problem-solving skills! Be prepared to discuss how you've handled complaints or challenges in the past. We love candidates who can think on their feet and keep the guest experience top-notch.
✨Tip Number 4
Apply through our website! It’s the best way to get noticed. Plus, we’re always looking for passionate individuals who can bring fun and energy to our team. Don’t miss out on the chance to join us at Lane7!
We think you need these skills to ace Assistant Manager - Lane7 - Newcastle in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about joining Lane7 and making a difference in our vibrant environment.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in the leisure, hospitality, or F&B sector. We’re looking for specific examples of how you've led teams and delivered exceptional guest experiences.
Be Authentic:Don’t be afraid to show your personality in your application. We value authenticity and want to get a sense of who you are beyond just your qualifications. Let us know what makes you tick!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Lane7
✨Know the Venue Inside Out
Before your interview, make sure you’re familiar with Lane7 and what they offer. Understand their unique selling points, the atmosphere they create, and how they engage with guests. This knowledge will show your genuine interest and help you discuss how you can contribute to their success.
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll need to lead by example. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your ability to inspire and motivate others, as this is crucial for creating a positive environment.
✨Demonstrate Problem-Solving Abilities
Expect questions about handling difficult situations or guest complaints. Think of specific instances where you turned a negative experience into a positive one. This will illustrate your problem-solving skills and your commitment to exceptional guest service.
✨Emphasise Teamwork and Communication
Lane7 values a strong team culture, so be ready to discuss how you foster teamwork and communicate effectively. Share examples of how you’ve built rapport with colleagues and created a motivating atmosphere, as this aligns perfectly with their expectations for the role.
