At a Glance
- Tasks: Lead shifts and ensure guests have an unforgettable experience at our vibrant venue.
- Company: Join Lane7, a fun and energetic leisure company in Edinburgh.
- Benefits: Enjoy 28 days of holiday, free activities, and awesome team perks.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be the face of guest experience and make every visit memorable.
- Qualifications: 2+ years in a supervisory role within hospitality or leisure, with a passion for customer service.
The predicted salary is between 25000 - 30000 € per year.
Lane7 is seeking a Duty Manager in Edinburgh to ensure a great experience for guests at the Gutterball venue.
Responsibilities include:
- Managing guest journeys
- Handling complaints
- Leading shifts
The ideal candidate will have a minimum of 2 years in a supervisory role within hospitality or leisure and must be energetic and customer-focused.
The position offers:
- 28 days of holiday
- Free activities
- Various team benefits
Guest Experience Lead - Immersive Leisure in Edinburgh employer: Lane7
Lane7 is an exceptional employer that prioritises a vibrant work culture and employee well-being, making it an ideal place for those passionate about hospitality and leisure. Located in the heart of Edinburgh, we offer our team members generous benefits such as 28 days of holiday, free activities, and opportunities for personal growth within a supportive environment. Join us to be part of a dynamic team dedicated to creating unforgettable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Lead - Immersive Leisure in Edinburgh
✨Tip Number 1
Get to know the company culture! Before your interview, check out Lane7's social media and website. Understanding their vibe will help you connect with the team and show you're genuinely interested in being part of their guest experience.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different guest situations, especially complaints. Being able to demonstrate your problem-solving skills will make you stand out as a candidate who can lead shifts effectively.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips on what Lane7 values in a Duty Manager and might even put in a good word for you!
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for the role right from the start.
We think you need these skills to ace Guest Experience Lead - Immersive Leisure in Edinburgh
Some tips for your application 🫡
Show Your Passion for Guest Experience:When writing your application, let your enthusiasm for creating memorable guest experiences shine through. We want to see how you can bring energy and a customer-focused mindset to the role!
Highlight Relevant Experience:Make sure to showcase your supervisory experience in hospitality or leisure. We’re looking for candidates with at least 2 years in a similar role, so don’t hold back on sharing your achievements and responsibilities!
Be Authentic:We love genuine personalities! Don’t be afraid to let your unique voice come through in your application. Share your story and what makes you the perfect fit for the Guest Experience Lead position.
Apply Through Our Website:To make sure your application gets to us, apply directly through our website. It’s the best way for us to see your details and get you one step closer to joining our team!
How to prepare for a job interview at Lane7
✨Know the Venue Inside Out
Before your interview, make sure you research Lane7 and the Gutterball venue thoroughly. Familiarise yourself with their offerings, atmosphere, and any recent news. This will show your genuine interest and help you answer questions about how you can enhance the guest experience.
✨Showcase Your Supervisory Skills
Since the role requires at least 2 years in a supervisory position, be ready to discuss specific examples from your past experiences. Highlight situations where you successfully managed a team, resolved conflicts, or improved guest satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Demonstrate Your Customer-Focused Attitude
Lane7 is looking for someone energetic and customer-focused. Prepare to share stories that illustrate your commitment to excellent customer service. Think about times when you went above and beyond for a guest or turned a negative experience into a positive one.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the role and the company culture. Ask about their approach to guest experience or how they handle complaints. This not only shows your enthusiasm but also helps you determine if Lane7 is the right fit for you.
