At a Glance
- Tasks: Lead a vibrant team to create unforgettable guest experiences at Gutterball.
- Company: Join Lane7, the UK's fastest-growing boutique bowling business.
- Benefits: Enjoy free bowling, 28 days holiday, and discounts on food and drink.
- Other info: Flexible shifts and opportunities for personal development await you!
- Why this job: Be part of an exciting atmosphere and grow your career in hospitality.
- Qualifications: 2 years of supervisory experience in hospitality or leisure required.
The predicted salary is between 20000 - 25000 € per year.
Location: Gutterball, Ocean Terminal Shopping Centre
Salary: £13.11 - 30 hours per week
About Us
Lane7 are the fastest growing and the market leading boutique bowling business in the UK, with multiple venues across three brands: Lane7, Level X and Gutterball. Think of us as your one-stop-shop for a great activity packed experience. Not only do we offer highly attractive bowling lanes, but also arcades, ping-pong, e-darts, virtual reality, karting and much more!
Could you be what we’re looking for?
We’re looking for mega creative, passionate, and exciting people with huge personalities to join our management team and make our guest and team experience the best going. You bring the good vibes, we bring the opportunities to grow through our brand.
What is the ideal candidate?
- Energetic and an infectious personality to give our guests the best possible experience
- Creative and passionate with a can-do attitude when it comes to providing great customer service
- Flexible with shifts and able to commute to the venue
- A minimum of 2 years supervisor / management experience in the hospitality or Leisure sector
The Role
- Ensure our guest journey is immaculate, from start to finish
- You’re the port of call for our guests, whether you're checking them in, building their favourite cocktail or cleaning down their table
- Ensuring everyone is enjoying a fully immersive experience
- Represent the Lane7 brand to the best of your ability and immerse yourself in what is an amazing atmosphere to be part of!
- Ensure our teams are following all health and safety and food management policies
- Respond to complaints within the given parameters or escalate to the General Manager
- Work alongside the management team to ensure all maintenance issues are reported and resolved quickly and efficiently
- Lead shifts where appropriate ensuring all team members are fully briefed for the shift ahead
- Maintain great product knowledge of all F&B offerings ensuring team members are following our brand guidelines at all times
What We’ll Offer
When you join The Lane7 Group, you’ll spend the first few weeks learning the brand standards and getting to grips with the basics. We absolutely encourage progression from within – we pride ourselves on our team development and whether you’re with us while you’re at Uni, or if you’re here for the start of your hospitality career, we’ll give you the skills and attributes you need to grow. You’ll also get:
- 28 days holiday per year
- Free bowling and activities for you and up to 3 others when you aren’t working (off-peak time)
- 25% off food and drink
- Get involved with different social activities throughout the year through our team social calendar
- Join your teams Monday bowling club
- Annual team awards party
- Access to our team wellbeing app – to support in promoting mental health awareness and wellbeing in our teams.
- Cycle2Work scheme partnered with Halfords
- Refer a friend scheme
To Apply
All candidates must be fluent in written and spoken English and have the right to work in the UK.
Does this sound what you’re looking for? Get in touch asap to find out more and join us!
Duty Manager - Gutterball - Ocean Terminal in Edinburgh employer: Lane7
At Lane7, we pride ourselves on being a vibrant and dynamic employer that fosters creativity and personal growth within the hospitality sector. Located in the bustling Ocean Terminal Shopping Centre, our Duty Manager role offers a unique opportunity to lead a passionate team while ensuring an unforgettable experience for our guests. With benefits like free activities, generous holiday allowance, and a strong focus on team wellbeing, we are committed to creating a fun and supportive work environment where you can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager - Gutterball - Ocean Terminal in Edinburgh
✨Tip Number 1
Get to know the company! Before your interview, dive into Lane7's vibe. Check out their social media and website to understand their culture and what they value. This will help you connect with them during your chat.
✨Tip Number 2
Show off your personality! Lane7 is all about good vibes and creativity, so don’t hold back. Bring your energy to the interview and let your passion for hospitality shine through. They want to see the real you!
✨Tip Number 3
Prepare some questions! Think of a few thoughtful questions about the role or the team. This shows you're genuinely interested and ready to engage. Plus, it gives you a chance to find out if this is the right fit for you too.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s just good manners!
We think you need these skills to ace Duty Manager - Gutterball - Ocean Terminal in Edinburgh
Some tips for your application 🫡
Show Your Personality:We want to see the real you! Make sure your application reflects your energetic and infectious personality. Use a friendly tone and let your passion for customer service shine through.
Tailor Your Application:Don’t just send a generic application. Take a moment to highlight your relevant experience in hospitality or leisure. Show us how your skills align with what we’re looking for in a Duty Manager.
Be Clear and Concise:Keep it simple! We appreciate clarity, so make sure your application is easy to read. Avoid jargon and get straight to the point about why you’d be a great fit for our team.
Apply Through Our Website:Ready to join the fun? Make sure you apply through our website for the best chance of getting noticed. We can’t wait to see your application and hopefully welcome you to the Lane7 family!
How to prepare for a job interview at Lane7
✨Know the Brand Inside Out
Before your interview, make sure you research Lane7 and Gutterball thoroughly. Understand their values, services, and what makes them stand out in the market. This will not only impress the interviewers but also help you align your answers with their brand ethos.
✨Show Off Your Personality
As a Duty Manager, having an infectious personality is key! During the interview, let your enthusiasm shine through. Share personal anecdotes that highlight your creativity and passion for customer service, as this aligns perfectly with what they’re looking for.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific situations, like guest complaints or team management. Think of examples from your past experience where you successfully resolved issues or led a team, and be ready to discuss these in detail.
✨Ask Engaging Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about team dynamics, opportunities for progression, or how they maintain their vibrant atmosphere. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.
