At a Glance
- Tasks: Lead a vibrant team to create unforgettable guest experiences in a fun-filled environment.
- Company: Join Lane7, the UK's leading boutique bowling business with exciting venues.
- Benefits: Enjoy competitive pay, free activities, discounts, and a supportive team culture.
- Other info: Opportunities for growth and development while having fun with your team.
- Why this job: Be part of a dynamic atmosphere where your creativity and energy shine.
- Qualifications: 2+ years in hospitality management and a passion for great customer service.
The predicted salary is between 27000 - 28000 £ per year.
Location: Salary: £13.11 per hour
Contract: 30 hours per week
About Us: Lane7 are the fastest growing and the market leading boutique bowling business in the UK, with multiple venues across three brands: Lane7, Level X and Gutterball. Think of us as your one-stop-shop for a great activity packed experience. Not only do we offer highly attractive bowling lanes, but also arcades, ping-pong, e-darts, virtual reality, karting and much more!
What is the ideal candidate?
- Energetic and an infectious personality to give our guests the best possible experience
- Creative and passionate with a can-do attitude when it comes to providing great customer service
- Flexible with shifts and able to commute to the venue
- A minimum of 2 years supervisor/management experience in the hospitality or leisure sector
The Role:
- Ensure our guest journey is immaculate, from start to finish
- You’re the port of call for our guests, whether you're checking them in, building their favourite cocktail or cleaning down their table
- Ensuring everyone is enjoying a fully immersive experience
- Represent the Lane7 brand to the best of your ability and immerse yourself in what is an amazing atmosphere to be part of!
- Ensure our teams are following all health and safety and food management policies
- Respond to complaints within the given parameters or escalate to the General Manager
- Work alongside the management team to ensure all maintenance issues are reported and resolved quickly and efficiently
- Lead shifts where appropriate ensuring all team members are fully briefed for the shift ahead
- Maintain great product knowledge of all F&B offerings ensuring team members are following our brand guidelines at all times
What We’ll Offer:
- 28 days holiday per year
- Free bowling and activities for you and up to 3 others when you aren’t working (off-peak time)
- 25% off food and drink
- Get involved with different social activities throughout the year through our team social calendar
- Join your teams Monday bowling club
- Annual team awards party
- Access to our team wellbeing app – to support in promoting mental health awareness and wellbeing in our teams.
- Cycle2Work scheme partnered with Halfords
- Refer a friend scheme
To Apply: All candidates must be fluent in written and spoken English and have the right to work in the UK. Does this sound like what you’re looking for? Get in touch asap to find out more and join us!
Duty Manager in Edinburgh employer: Lane7
Lane7 is an exceptional employer that fosters a vibrant and inclusive work culture, perfect for those looking to thrive in the hospitality and leisure sector. With a strong emphasis on employee growth, we offer extensive training and development opportunities, alongside unique perks such as free bowling and a supportive team environment. Join us in creating unforgettable experiences for our guests while enjoying a fun and dynamic workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in Edinburgh
✨Tip Number 1
Get to know the company! Before your interview, dive into Lane7's vibe. Check out their social media and website to understand their culture and offerings. This will help you connect with them during your chat.
✨Tip Number 2
Show off your personality! Lane7 is all about good vibes, so let your energy shine through. Be yourself and share your passion for hospitality – they want to see that infectious enthusiasm!
✨Tip Number 3
Prepare some questions! Think of a few thoughtful questions about the role or the team. This shows you're genuinely interested and ready to engage with the management team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the Lane7 family right from the start!
We think you need these skills to ace Duty Manager in Edinburgh
Some tips for your application 🫡
Show Your Personality:We want to see the real you! Make sure your application reflects your energetic and infectious personality. Use a friendly tone and let your passion for customer service shine through.
Tailor Your Application:Don’t just send a generic application. Take the time to highlight your relevant experience in hospitality or leisure. Show us how your skills align with what we’re looking for in a Duty Manager.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot. No need for fluff!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows you’re keen on joining the Lane7 family!
How to prepare for a job interview at Lane7
✨Know the Brand Inside Out
Before your interview, make sure you know Lane7's offerings and values. Familiarise yourself with their unique selling points, like the variety of activities they provide. This will show your passion for the brand and help you connect with the interviewers.
✨Show Off Your Personality
As a Duty Manager, having an infectious personality is key. During the interview, let your energy shine through! Share stories that highlight your creativity and how you've provided exceptional customer service in the past.
✨Prepare for Scenario Questions
Expect questions about handling guest complaints or leading a team during busy shifts. Think of specific examples from your previous experience where you successfully managed similar situations. This will demonstrate your problem-solving skills and leadership abilities.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask. Inquire about team dynamics, training opportunities, or how they celebrate successes. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
