At a Glance
- Tasks: Lead a vibrant team to create unforgettable guest experiences in a fun-filled environment.
- Company: Join Lane7, the UK's leading boutique bowling business with a lively atmosphere.
- Benefits: Enjoy 28 days holiday, free activities, and discounts on food and drink.
- Other info: Great opportunities for career growth and a supportive team culture.
- Why this job: Be part of an exciting team where your creativity and energy can shine.
- Qualifications: 2 years of management experience in hospitality or leisure and a passion for customer service.
The predicted salary is between 27000 - 28000 £ per year.
Salary: £13.11 per hour
Contract: 30 hours per week
About Us: Lane7 are the fastest growing and the market leading boutique bowling business in the UK, with multiple venues across three brands: Lane7, Level X and Gutterball. Think of us as your one-stop-shop for a great activity packed experience. Not only do we offer highly attractive bowling lanes, but also arcades, ping-pong, e-darts, virtual reality, karting and much more!
What is the ideal candidate?
- Energetic and an infectious personality to give our guests the best possible experience
- Creative and passionate with a can-do attitude when it comes to providing great customer service
- Flexible with shifts and able to commute to the venue
- A minimum of 2 years supervisor/management experience in the hospitality or leisure sector
The Role:
- Ensure our guest journey is immaculate, from start to finish
- You’re the port of call for our guests, whether you're checking them in, building their favourite cocktail or cleaning down their table
- Ensuring everyone is enjoying a fully immersive experience
- Represent the Lane7 brand to the best of your ability and immerse yourself in what is an amazing atmosphere to be part of!
- Ensure our teams are following all health and safety and food management policies
- Respond to complaints within the given parameters or escalate to the General Manager
- Work alongside the management team to ensure all maintenance issues are reported and resolved quickly and efficiently
- Lead shifts where appropriate ensuring all team members are fully briefed for the shift ahead
- Maintain great product knowledge of all F&B offerings ensuring team members are following our brand guidelines at all times
What We’ll Offer:
- 28 days holiday per year
- Free bowling and activities for you and up to 3 others when you aren’t working (off-peak time)
- 25% off food and drink
- Get involved with different social activities throughout the year through our team social calendar
- Join your teams Monday bowling club
- Annual team awards party
- Access to our team wellbeing app – to support in promoting mental health awareness and wellbeing in our teams.
- Cycle2Work scheme partnered with Halfords
- Refer a friend scheme
To Apply: All candidates must be fluent in written and spoken English and have the right to work in the UK. Does this sound like what you’re looking for? Get in touch asap to find out more and join us!
Duty Manager - Lane7 - Edinburgh employer: Lane7
Lane7 is an exceptional employer that fosters a vibrant and inclusive work culture, perfect for those looking to thrive in the hospitality and leisure sector. With a strong emphasis on employee development, we offer numerous growth opportunities, competitive benefits like free activities and discounts, and a supportive environment that prioritises mental health and team bonding. Join us in Edinburgh and be part of a dynamic team that values creativity and passion while delivering unforgettable experiences to our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager - Lane7 - Edinburgh
✨Tip Number 1
Get to know the company! Before your interview, dive into Lane7's vibe. Check out their social media and website to understand their culture and offerings. This will help you connect with the team and show you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate. Focus on how your experience aligns with the Duty Manager role. The more comfortable you are, the better you'll shine during the real deal!
✨Tip Number 3
Bring your personality! Lane7 is all about good vibes, so let your energy and enthusiasm shine through. Share stories that highlight your creativity and passion for customer service – it’ll make you stand out!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the team!
We think you need these skills to ace Duty Manager - Lane7 - Edinburgh
Some tips for your application 🫡
Show Your Personality:We want to see the real you! Make sure your application reflects your energetic and infectious personality. Use a friendly tone and let your passion for customer service shine through.
Tailor Your Application:Don’t just send a generic application. Take the time to highlight your relevant experience in hospitality or leisure. Show us how your skills align with what we’re looking for in a Duty Manager.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key experiences and achievements stand out without unnecessary fluff.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us get to know you better!
How to prepare for a job interview at Lane7
✨Know the Lane7 Vibe
Before your interview, dive into what makes Lane7 special. Familiarise yourself with their offerings like bowling, arcades, and the overall atmosphere. This will help you connect with the brand and show your enthusiasm for creating a fun guest experience.
✨Show Off Your Personality
Lane7 is all about energy and personality! Be ready to showcase your infectious vibe during the interview. Share examples of how you've created memorable experiences for guests in previous roles, and don’t be afraid to let your creativity shine.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and customer service approach. Think of specific situations where you handled complaints or led a team effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask About Team Development
Lane7 values progression from within, so ask about opportunities for growth and development during your interview. This shows you're not just looking for a job, but are genuinely interested in building a career with them.
