At a Glance
- Tasks: Lead shifts, ensure guest satisfaction, and maintain a vibrant atmosphere.
- Company: Join Lane7, the UK's fastest-growing boutique bowling business.
- Benefits: Enjoy 28 days holiday, free activities, and discounts on food and drink.
- Other info: Flexible shifts and opportunities for personal development await you!
- Why this job: Be part of an exciting team and grow your career in hospitality.
- Qualifications: 2 years of supervisory experience in hospitality or leisure required.
The predicted salary is between 20000 - 25000 € per year.
Location: Gutterball, Ocean Terminal Shopping Centre
Salary: £13.11 - 30 hours per week
About Us: Lane7 are the fastest growing and the market leading boutique bowling business in the UK, with multiple venues across three brands: Lane7, Level X and Gutterball. Think of us as your one-stop-shop for a great activity packed experience. Not only do we offer highly attractive bowling lanes, but also arcades, ping-pong, e-darts, virtual reality, karting and much more!
What is the ideal candidate?
- Energetic and an infectious personality to give our guests the best possible experience
- Creative and passionate with a can-do attitude when it comes to providing great customer service
- Flexible with shifts and able to commute to the venue
- A minimum of 2 years supervisor/management experience in the hospitality or leisure sector
The Role:
- Ensure our guest journey is immaculate, from start to finish
- You’re the port of call for our guests, whether you're checking them in, building their favourite cocktail or cleaning down their table
- Ensuring everyone is enjoying a fully immersive experience
- Represent the Lane7 brand to the best of your ability and immerse yourself in what is an amazing atmosphere to be part of!
- Ensure our teams are following all health and safety and food management policies
- Respond to complaints within the given parameters or escalate to the General Manager
- Work alongside the management team to ensure all maintenance issues are reported and resolved quickly and efficiently
- Lead shifts where appropriate ensuring all team members are fully briefed for the shift ahead
- Maintain great product knowledge of all F&B offerings ensuring team members are following our brand guidelines at all times
What We’ll Offer:
- 28 days holiday per year
- Free bowling and activities for you and up to 3 others when you aren’t working (off-peak time)
- 25% off food and drink
- Get involved with different social activities throughout the year through our team social calendar
- Join your teams Monday bowling club
- Annual team awards party
- Access to our team wellbeing app – to support in promoting mental health awareness and wellbeing in our teams.
- Cycle2Work scheme partnered with Halfords
- Refer a friend scheme
To Apply: All candidates must be fluent in written and spoken English and have the right to work in the UK.
Duty Manager - Gutterball - Ocean Terminal employer: Lane7
At Lane7, we pride ourselves on being a vibrant and dynamic employer that fosters creativity and passion in our team. Located in the bustling Ocean Terminal Shopping Centre, we offer a fun work environment with opportunities for personal and professional growth, alongside fantastic benefits like free activities and a supportive team culture. Join us to be part of an exciting journey where your contributions truly matter and where we celebrate our team's achievements together.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager - Gutterball - Ocean Terminal
✨Tip Number 1
Get to know the company culture! Before your interview, check out Lane7's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your people skills! As a Duty Manager, you'll be interacting with guests and team members all day. Role-play common scenarios with friends or family to boost your confidence and showcase your personality during the interview.
✨Tip Number 3
Prepare some questions! Show your enthusiasm by asking about team dynamics, growth opportunities, or how they handle guest feedback. It’ll make you stand out as someone who’s ready to dive into the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the Lane7 family right from the start!
We think you need these skills to ace Duty Manager - Gutterball - Ocean Terminal
Some tips for your application 🫡
Show Your Personality:We want to see the real you! Make sure your application reflects your energetic and infectious personality. Use a friendly tone and let your passion for providing great customer service shine through.
Tailor Your Application:Don’t just send a generic application. Take the time to tailor your CV and cover letter to highlight your relevant experience in hospitality or leisure. Show us how your skills align with what we’re looking for!
Highlight Your Experience:Make sure to emphasise your management or supervisory experience. We’re keen on candidates with at least 2 years in the field, so don’t be shy about showcasing your achievements and how they relate to the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Lane7
✨Know the Brand Inside Out
Before your interview, make sure you know all about Lane7 and Gutterball. Familiarise yourself with their offerings, values, and what makes them stand out in the market. This will not only show your enthusiasm but also help you answer questions more effectively.
✨Show Off Your Personality
As a Duty Manager, having an infectious personality is key! During the interview, let your true self shine through. Share stories that highlight your creativity and passion for customer service, and don’t be afraid to inject some fun into the conversation.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, like guest complaints or team management challenges. Think of examples from your past experience where you successfully resolved issues or led a team, and be ready to discuss these in detail.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared that show your interest in the role and the company. You might ask about team dynamics, opportunities for growth, or how they ensure a great guest experience. This shows you’re genuinely interested in being part of their team.
