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- Tasks: Lead shifts, ensure guest satisfaction, and maintain a vibrant atmosphere.
- Company: Join Lane7, the UK's leading boutique bowling business with exciting venues and activities.
- Benefits: Enjoy 28 days holiday, free activities, discounts, and team socials.
- Why this job: Be part of a fun, energetic team that values creativity and personal growth.
- Qualifications: 2 years of supervisory experience in hospitality or leisure required.
- Other info: Flexible shifts and opportunities for progression within the company.
The predicted salary is between 9360 - 12480 £ per year.
Role | Duty Manager
Location |
Salary | £12 PH
Contract | 30 hours per week
About Us
Lane7 are the fastest growing and the market leading boutique bowling business in the UK, with multiple venues across three brands: Lane7, Level X and Gutterball. Think of us as your one-stop-shop for a great activity packed experience. Not only do we offer highly attractive bowling lanes, but also arcades, ping-pong, e-darts, virtual reality, karting and much more!
Could you be what we\’re looking for?
We\’re looking for mega creative, passionate, and exciting people with huge personalities to join our management team and make our guest and team experience the best going. You bring the good vibes, we bring the opportunities to grow through our brand.
What is the ideal candidate?
- Energetic and an infectious personality to give our guests the best possible experience
- Creative and passionate with a can-do attitude when it comes to providing great customer service
- Flexible with shifts and able to commute to the venue
- A minimum of 2 years supervisor / management experience in the hospitality or Leisure sector
The Role
- Ensure our guest journey is immaculate, from start to finish
- You\’re the port of call for our guests, whether you\’re checking them in, building their favourite cocktail or cleaning down their table
- Ensuring everyone is enjoying a fully immersive experience
- Represent the Lane7 brand to the best of your ability and immerse yourself in what is an amazing atmosphere to be part of!
- Ensure our teams are following all health and safety and food management polices
- Respond to complaints within the given parameters or escalate to the General Manager
- Work alongside the management team to ensure all maintenance issues are reported and resolved quickly and efficiently
- Lead shifts where appropriate ensuring all team members are fully briefed for the shift ahead
- Maintiain great product knowledge of all F&B offerings ensuring team members are following our brand guidelines at all times
What We\’ll Offer
When you join The Lane7 Group, you\’ll spend the first few weeks learning the brand standards and getting to grips with the basics. We absolutely encourage progression from within – we pride ourselves on our team development and whether you\’re with us while you\’re at Uni, or if you\’re here for the start of your hospitality career, we\’ll give you the skills and attributes you need to grow. You\’ll also get:
- 28 days holiday per year
- Free bowling and activities for you and up to 3 others when you aren\’t working (off-peak time)
- 25% off food and drink
- Get involved with different social activities throughout the year through our team social calendar
- Join your teams Monday bowling club
- Annual team awards party
- Access to our team wellbeing app – to support in promoting mental health awareness and wellbeing in our teams.
- Cycle2Work scheme partnered with Halfords
- Refer a friend scheme
- Access a portion of your salary early and explore many other benefits and savings through our partnership with Wagestream.
To Apply
All candidates must be fluent in written and spoken English and have the right to work in the UK.
Does this sound what you\’re looking for? Get in touch asap to find out more and join us!
Duty Manager employer: Lane7
Contact Detail:
Lane7 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarise yourself with Lane7's brand and values. Understanding their unique atmosphere and customer experience will help you demonstrate your passion for the role during any interactions.
✨Tip Number 2
Showcase your personality! As they’re looking for energetic and creative individuals, be sure to let your enthusiasm shine through in conversations and networking opportunities.
✨Tip Number 3
Prepare to discuss your previous management experience in detail. Think of specific examples where you led a team or resolved customer complaints effectively, as this will highlight your suitability for the Duty Manager position.
✨Tip Number 4
Engage with current employees or follow Lane7 on social media. This can provide insights into their culture and help you connect with the team, making you a more appealing candidate.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Lane7 is looking for in a Duty Manager. Highlight key responsibilities and required skills, such as customer service experience and management capabilities.
Tailor Your CV: Make sure your CV reflects your relevant experience in hospitality or leisure management. Emphasise your supervisory roles and any creative contributions you've made in previous positions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and passion for the role. Mention specific experiences that demonstrate your ability to create a great guest experience and your enthusiasm for working in a vibrant environment like Lane7.
Proofread Your Application: Before submitting, double-check your application for spelling and grammatical errors. Ensure that your English is fluent and professional, as this is a requirement for the position.
How to prepare for a job interview at Lane7
✨Show Your Personality
As a Duty Manager, having an infectious personality is key. During the interview, let your true self shine through. Share stories that highlight your energy and creativity, as this will resonate with the hiring team at Lane7.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided exceptional customer service in previous roles. Lane7 values great guest experiences, so be ready to discuss how you’ve handled complaints or gone above and beyond for customers.
✨Know the Brand
Familiarise yourself with Lane7's offerings and atmosphere. Understanding their brand will help you articulate why you want to work there and how you can contribute to maintaining their high standards.
✨Discuss Team Leadership
Since the role involves leading shifts and managing teams, be prepared to talk about your management style. Share specific instances where you successfully led a team, ensuring everyone was briefed and motivated for their shifts.