At a Glance
- Tasks: Lead a vibrant team to deliver unforgettable experiences in our exciting venue.
- Company: Join Lane7, the UK's fastest-growing boutique bowling destination.
- Benefits: Competitive salary, health insurance, free activities, and generous holiday allowance.
- Other info: Enjoy team socials, awards parties, and career growth opportunities.
- Why this job: Be part of a fun environment where every day is a chance to create amazing memories.
- Qualifications: Management experience in leisure or hospitality and a passion for guest satisfaction.
The predicted salary is between 35000 - 35000 £ per year.
Lane7 is the UK's fastest growing and biggest independent boutique bowling destination. We have multiple venues across our Lane7, Level X, Gutterball and ML7 brands. Bowling has always been our thing - since launch in 2013, but really, we're all your best nights in one: Pool, golf, darts, karaoke, arcades and a ton of next-level gaming experiences, combined with great drinks and fabulous food. A night with friends, date night, special celebrations and private functions… we've got every occasion covered.
As our business continues to expand and bring the full throttle best night out in one place experience, we’re now looking for an experienced Deputy General Manager ready to help set the pace, lead from the front and drive this huge venue to its full potential.
As Deputy General Manager, you’ll support with the responsibility for the performance, culture, and success of the site. You’ll lead from the front, setting standards, building a strong leadership team, and delivering an exceptional guest experience across multiple revenue streams.
Key responsibilities include:
- Work alongside the General Manager in all areas of the venue and make operational decisions on daily matters of importance, whilst adhering to company standards and service levels to increase sales, minimise costs, beverage supply, labour costs and overall P&L.
- Manage the daily operation of the entire venue, including the selection, training, development and performance management of all staff.
- Be fully accountable for all process and procedures within the business from daily transactions to inventory management.
- Actively participate in all areas of the operation from gaming, food, beverage, events, sport and labour whilst maintaining required standards of operation in daily activities.
- Ensure positive guest service in all areas. Respond to complaints within the given parameters or escalate to the General Manager, taking any and all appropriate actions to turn dissatisfied guests into return guests.
- Create an environment that is team focused and encourage a professional and motivating atmosphere for all team members.
To be a success with Lane7, you’ll:
- Have management experience in the leisure, hospitality, or F&B sector.
- Be a Deputy General Manager able to lead by example and supervise a team throughout every daily activity.
- Inspire and motivate your team to deliver outstanding guest experiences from the moment they step through the door.
- Be a great communicator.
- Have a positive, can-do and problem-solving attitude no matter the task that faces you.
- Have the ability to create a sense of fun, for you, the guests and the team.
What We’ll Offer:
- Salary Package - Up to £35,000 Per Annum.
- 28 days holiday per year (Plus 1 day per every year worked, up to 5 years of service).
- Private Health insurance & benefits through Vitality.
- Company pension contribution.
- Free bowling and activities for you and up to 3 others when you aren’t working (off-peak time).
- 25% off food and drink.
- Get involved with different social activities throughout the year through our team social calendar.
- Annual team awards party.
- Cycle2Work scheme partnered with Halfords.
- Refer a friend scheme.
Fancy being part of it all? Apply Now.
Deputy General Manager - Lane7 - Bath employer: Lane7
Lane7 is an exceptional employer that fosters a vibrant and dynamic work culture, perfect for those passionate about delivering unforgettable experiences. With competitive salaries, generous holiday allowances, and unique perks like free bowling and social activities, employees are encouraged to grow and thrive in their roles. Join us in Bath, where your leadership will not only drive our venue's success but also create a fun and motivating environment for both staff and guests alike.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy General Manager - Lane7 - Bath
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality and leisure sectors. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Show off your personality! When you get the chance for an interview, let your passion for creating amazing guest experiences shine through. Share stories that highlight your management skills and how you've turned challenges into successes.
✨Tip Number 3
Research Lane7 and its vibe! Familiarise yourself with their brands and what makes them unique. This will not only help you tailor your approach but also show that you're genuinely interested in being part of the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the Lane7 family right from the start!
We think you need these skills to ace Deputy General Manager - Lane7 - Bath
Some tips for your application 🫡
Show Your Passion for Fun:When writing your application, let your enthusiasm for the leisure and hospitality sector shine through. We want to see how you can bring that sense of fun and excitement to our team at Lane7!
Tailor Your Experience:Make sure to highlight your management experience in the leisure, hospitality, or F&B sector. We’re looking for someone who can lead by example, so share specific examples of how you've inspired and motivated your team in the past.
Be a Great Communicator:In your application, emphasise your communication skills. We value great communicators who can handle guest complaints and turn them into positive experiences, so share any relevant experiences that showcase this ability.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Lane7. We can’t wait to hear from you!
How to prepare for a job interview at Lane7
✨Know the Venue Inside Out
Before your interview, make sure you know Lane7's offerings and what sets it apart from other venues. Familiarise yourself with their games, food, and drink options. This will show your genuine interest and help you discuss how you can enhance the guest experience.
✨Showcase Your Leadership Skills
As a Deputy General Manager, you'll need to lead a team effectively. Prepare examples of how you've motivated and developed staff in previous roles. Think about specific situations where you turned challenges into successes, as this will demonstrate your capability to inspire others.
✨Emphasise Guest Experience
Lane7 is all about providing an exceptional guest experience. Be ready to discuss how you would handle guest complaints and turn dissatisfied customers into loyal ones. Share any relevant experiences where you went above and beyond to ensure customer satisfaction.
✨Bring Your Problem-Solving A-Game
In the fast-paced environment of Lane7, problems can arise at any moment. Prepare to discuss how you approach problem-solving, especially in high-pressure situations. Highlight your positive attitude and ability to think on your feet, as these traits are crucial for success in this role.
