At a Glance
- Tasks: Lead a vibrant team to deliver unforgettable guest experiences in a fun-filled venue.
- Company: Join Lane7, the UK's top independent boutique bowling destination with a lively atmosphere.
- Benefits: Enjoy a competitive salary, generous holiday, free activities, and discounts on food and drink.
- Other info: Participate in social events and enjoy career growth opportunities in a dynamic setting.
- Why this job: Be part of an exciting environment where every day is about fun, teamwork, and great experiences.
- Qualifications: Management experience in leisure or hospitality, with strong leadership and communication skills.
The predicted salary is between 31000 - 31000 £ per year.
About Us
Lane7 is the UK's fastest growing and biggest independent boutique bowling destination. We have multiple venues across our Lane7, Level X, Gutterball and ML7 brands. Bowling has always been our thing - since launch in 2013, but really, we're all your best nights in one: Pool, golf, darts, karaoke, arcades and a ton of next-level gaming experiences, combined with great drinks and fabulous food. A night with friends, date night, special celebrations and private functions… we've got every occasion covered.
Could you be what we’re looking for? As our business continues to expand and bring the full throttle best night out in one place experience, we’re now looking for an experienced Assistant Manager ready to help set the pace, lead from the front and drive this huge venue to its full potential.
The Role
As Assistant Manager, you’ll support with the responsibility for the performance, culture, and success of the site. You’ll lead from the front, setting standards, building a strong leadership team, and delivering an exceptional guest experience across multiple revenue streams.
Key Responsibilities
- Ensure positive guest service in all areas.
- Respond to complaints within the given parameters or escalate to the Deputy / General Manager, taking any and all appropriate actions to turn dissatisfied guests into returning guests.
- Manage shifts covering the entire venue.
- Adhere to company standards and service levels to increase sales, minimise costs, beverage, supply and labour costs.
- Actively participate in all areas of the operation from gaming, food, beverage, events, sport and labour whilst maintaining required standards of operation in daily activities.
- Create an environment that is team focused and encourage a professional and motivating atmosphere for all team members.
To be a success with Lane7, you’ll:
- Have management experience in the leisure, hospitality, or F&B sector.
- Be an Assistant Manager able to lead by example and supervise a team throughout every daily activity.
- Inspire and motivate your team to deliver outstanding guest experiences from the moment they step through the door.
- Be a great communicator.
- Have a positive, can-do and problem-solving attitude no matter the task that faces you.
- Have the ability to create a sense of fun, for you, the guests and the team.
What We’ll Offer
- Salary - £31,000
- 28 days holiday per year (Plus 1 day per every year worked, Up to 5 years of service).
- Company pension contribution.
- Free bowling and activities for you and up to 3 others when you aren’t working (off-peak time).
- 25% off food and drink.
- Get involved with different social activities throughout the year through our team social calendar.
- Annual team awards party.
- Cycle2Work scheme partnered with Halfords.
- Refer a friend scheme.
Assistant Manager in Newcastle upon Tyne employer: Lane7 - Newcastle
At Lane7, we pride ourselves on being the UK's leading independent boutique bowling destination, offering a vibrant work culture that celebrates fun and teamwork. As an Assistant Manager in our Newcastle St James venue, you'll enjoy competitive benefits including a generous salary, extensive holiday allowance, and opportunities for personal growth while leading a passionate team dedicated to delivering unforgettable guest experiences. Join us and be part of a dynamic environment where your leadership can shine and every day brings new excitement.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager in Newcastle upon Tyne
✨Tip Number 1
Get to know the company culture! Before your interview, check out Lane7's social media and website. Understanding their vibe will help you connect with the team and show you're genuinely interested in being part of their fun atmosphere.
✨Tip Number 2
Practice your leadership stories! Think of examples where you've inspired your team or turned a tough situation around. Being able to share these experiences will demonstrate that you can lead from the front, just like they want.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Lane7 is all about creating great guest experiences, so come prepared with ideas on how you'd handle complaints or improve service. This will show them you’re proactive and ready to tackle challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Lane7 family and ready to dive into the action!
We think you need these skills to ace Assistant Manager in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of fun and enthusiasm into your words. After all, we’re all about creating great experiences!
Tailor Your Application:Make sure to tailor your application to the Assistant Manager role specifically. Highlight your management experience in the leisure or hospitality sector and how it aligns with our values at Lane7. We love seeing how you can contribute to our vibrant culture!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate straightforward communication, especially when it comes to showcasing your skills and experiences.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Lane7!
How to prepare for a job interview at Lane7 - Newcastle
✨Know the Venue Inside Out
Before your interview, make sure you’re familiar with Lane7 and its offerings. Understand the different activities available, from bowling to karaoke, and think about how you can enhance the guest experience. This knowledge will show your genuine interest in the role and help you stand out.
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll need to lead by example. Prepare examples of how you've successfully managed teams in the past, highlighting your ability to inspire and motivate others. Think about specific situations where you turned a challenge into a success, as this will demonstrate your problem-solving skills.
✨Emphasise Guest Experience
Lane7 is all about providing an exceptional guest experience. Be ready to discuss how you would handle guest complaints and turn dissatisfied customers into loyal ones. Share any relevant experiences where you’ve gone above and beyond to ensure guests leave happy.
✨Bring Your Positive Attitude
A positive, can-do attitude is essential for this role. During the interview, let your enthusiasm shine through. Share stories that reflect your upbeat personality and how you create a fun atmosphere for both guests and team members. This will resonate well with the company culture.
